Momentum ITSMA

Program Manager

• Support the successful execution of consulting operations across one of our teams
• Support on complex projects and focus on the operational delivery of project teams
• Work closely with the Team and Commercial lead to support on successful on-time and on-budget delivery from initial scoping
• Own team resource allocations and ensure teams are accurately briefed
• Develop project schedules and task briefs across creative and content services
• Identify and secure appropriate resources for each project phase and track resource allocation
• Manage specific project tasks either in owned projects or delegated by the Producer
• Create and manage timelines to keep client practice and wider Content Service teams on track
• Coordinate with freelancers and external vendors, including briefing and budget tracking
• Conduct internal quality checks on content deliverables and support external proofreading
• Maintain accurate project data and task status in Mavenlink project management platform
• Follow best practice delivery processes and collaborate on process improvements

Associate Program Manager, Operations

Research Analyst

• Assist with all phases of market research projects: articulation of research objectives; development of quantitative and qualitative research instruments; budget-setting and vendor management; analysis and reporting of research findings; presentation of results
• Design discussion guides based on client briefings
• Attend weekly client calls and provide input
• Lead interviews with business and technical stakeholders as required
• Synthesize research findings into reports and presentations
• Deliver high-quality research embedded in every aspect of the process
• Assist in playback presentations to clients
• Build internal and client-facing dashboards
• Carry out desk research projects as required
• Project management: scheduling, meeting notes, agendas, timelines, budgeting, resourcing