Customer Service Representative
Mom's Meals | A Purfoods Company
Customer Service Representative
Mom's Meals | A Purfoods Company
full-time
Posted on:
Location Type: Office
Location: Des Moines • Iowa • 🇺🇸 United States
Visit company websiteSalary
💰 $17 per hour
Job Level
Junior
About the role
- Serve as the front line to customers placing meal orders, handling inbound and outbound customer service calls
- Provide excellent customer service, address questions, and deescalate/resolve complaints
- Input order information into the appropriate client order screen and ensure accurate order submission
- Document all conversations with clients into client information database
- Ensure all assigned clients are contacted and have an order on file
- Contact case managers via telephone, email, and/or fax when special situations arise regarding clients
- Work quickly and efficiently without making the client feel rushed
Requirements
- High school degree or GED
- 1 year of previous customer service experience
- Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
- Clear oral communication skills
- Ability to deescalate situations and quickly resolve customer complaints
- Prior experience adhering to company policies and showing core values
- 1 year of previous call center experience (preferred)
- Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems (preferred)
- Previous experience working with HIPAA policies and procedures (preferred)
- Bilingual (English/Spanish) (preferred)
- Repetitive motions that include the wrists, hands and/or fingers
- Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Benefits
- Free Breakfast & Lunch
- Casual Dress Code
- Tiered growth path for promotion starting Day 1
- Eligible for Referral Bonuses starting Day 1
- Weekly paychecks
- PTO available after 30 days
- Benefits available after 30 days (PTO, 401k, & a Full benefits package)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceorder entrycomplaint resolutioncall center experienceMicrosoft Officeauto dialermulti-line phone systemCustomer Relationship Management (CRM)HIPAA compliancebilingual (English/Spanish)
Soft skills
clear oral communicationdeescalationproblem-solvingefficiencyinterpersonal skillsadaptabilityattention to detailcustomer focustime managementempathy
Certifications
high school degreeGED
