Mom's Meals | A Purfoods Company

Administrative Assistant

• Manage executives’ calendars, schedule meetings, appointments, and travel arrangements
• Prepare and edit correspondence, communications, presentations, and other documents
• Coordinate and manage executive communications, including taking calls, responding to emails, and interfacing with clients
• Organize and maintain files, records, and documentation (physical and digital)
• Facilitate smooth communication between the executive and internal departments or external partners
• Track and follow up on projects, action items, and deadlines
• Arrange logistics for meetings, events, and conferences
• Handle confidential documents ensuring they remain secure
• Prepare reports and briefings for meetings
• Assist with personal tasks and errands, when necessary

Executive Administrative Assistant

Customer Success Manager

• Build and maintain strong, long-term relationships with customers
• Serve as a primary point of contact for assigned accounts
• Conduct operational check-ins, business process reviews, and drive escalated issues to resolution
• Develop a deep understanding of customer goals, challenges, and operational needs
• Monitor customer health metrics and proactively address risks
• Identify opportunities to improve customer satisfaction and retention
• Reduce customer churn through proactive engagement and issue resolution
• Manage implementation of new and incremental services for aligned clients
• Ensure smooth transitions to ongoing support teams
• Help customers understand best practices and operational workflows
• Act as an escalation point for customer concerns and service issues
• Collaborate with internal departments to resolve customer challenges quickly and effectively
• Advocate internally for customer needs and process improvements
• Maintain accurate customer records and engagement activity within CRM systems
• Track and report on customer success metrics, risks, and opportunities
• Prepare customer status updates and executive summaries as needed
• Occasional travel may be required for customer meetings or company events

Analyst

• Administers, develops, and researches the Human Resources Information System (HRIS) with a primary focus on UKG Workforce Management (Dimensions)
• Configures the system to meet ongoing business needs and generates reports to support HR functions, including compensation, compliance, performance management, and workforce analytics
• Ensures that data is accurately processed and maintained according to organization rules and applicable regulations
• May be responsible for defining system requirements

HRIS Analyst

Counselor

• Provide non-clinical operational support to the Nutrition Counseling team to improve workflow efficiency
• Reduce administrative burden for Registered Dietitians
• Support timely coordination of client-related needs
• Serve as a central point of support for task and case coordination
• Issue resolution, outreach support, and cross-functional follow-up
• Help strengthen standardized workflows and support operational changes
• Identify process improvement opportunities that enhance team productivity

Nutrition Counseling Operations Coordinator

Program Manager

• Overseeing the Care Navigation program, ensuring existing programs operate efficiently and new programs are successfully implemented and onboarded.
• Managing relationships with health plan partners and overseeing internal policies, procedures, workflows, and teams conducting care navigation activities.
• Providing telephonic care navigation services to individuals receiving services through various programs including: 1115 waiver programs, ILOS & VAB programs during implementation and onboarding periods.
• Reporting to the Director of Intake.
• Occasional travel to offices in Iowa and New York may be required.
• Ensuring care navigation services meet professional standards, organizational policies, and industry best practices.

Executive Administrative Assistant

Executive Administrative Assistant

Executive Administrative Assistant

Executive Administrative Assistant

Executive Administrative Assistant

Customer Success Manager

HRIS Analyst

Nutrition Counseling Operations Coordinator

Care Navigation Program Manager