Mom's Meals | A Purfoods Company

User Researcher

• Build the Function: Develop a company-wide research strategy and roadmap. Stand up tools, repositories, and repeatable processes that scale insight generation and promote evidence-based decisions
• Lead Research: Plan and execute qualitative and quantitative studies (interviews, surveys, usability, ethnography) that uncover unmet needs and reveal opportunities to improve engagement, satisfaction, and adherence
• Advance Measurement: Partner with analytics and product to define success metrics and link behavioral and attitudinal data, demonstrating clear ROI for research investments
• Prioritize the Experience: Identify friction points across digital and service journeys to reduce cost-to-serve, improve retention, and increase referral satisfaction
• Drive Insight to Action: Translate research into actionable frameworks and executive narratives that connect *insight → decision → business result*. Influence leaders to prioritize high-impact improvements
• Partner Across Teams: Collaborate with Design, Clinical, and Operations teams to embed insight early in product and service development
• Enable the Org: Coach product and design teams in lightweight research methods, cultivating a culture of curiosity, empathy, and experimentation

Senior UX Research, CX Strategist

Full-stack Engineer

• Responsible for designing, coding, and modifying cross-platform mobile applications using Flutter and Dart, ensuring a responsive, high-performing, and visually appealing user experience
• Manage the full mobile development lifecycle including design, coding, documentation, testing, and deployment to both iOS App Store and Google Play Store
• Lead architectural decisions, code reviews, and best practices for mobile development
• Ensure adherence to Information Systems Technology standards and development methodologies
• Review and mentor other developers’ work to ensure quality, maintainability, and adherence to best practices
• Manage multiple concurrent mobile projects, ensuring timely delivery of milestones and releases
• Collaborate closely with UI/UX designers, backend engineers, and business analysts to deliver high-quality, user-centered mobile experiences
• Manage app releases to Google Play and Apple App Store
• Maintain up-to-date technical knowledge in mobile frameworks, APIs, and emerging technologies
• Safeguard confidentiality of information processed within healthcare and enterprise systems

Senior Software Engineer – Mobile

Solutions Engineer

• Lead end-to-end solution architecture for mobile platforms, ensuring alignment with business and clinical objectives
• Define and maintain architectural standards, frameworks, and best practices for mobile and ERP integration
• Design and implement secure, compliant integrations between mobile solutions and Salesforce or Dynamics 365 F&O
• Collaborate with cross-functional teams to gather requirements, define system architecture, and oversee implementation
• Ensure all solutions meet healthcare regulatory requirements (HIPAA, PHI)
• Provide technical leadership during the development lifecycle and ensure solution scalability and maintainability
• Develop integration blueprints, data flow diagrams, and documentation supporting enterprise architecture governance
• Evaluate emerging technologies and recommend tools and frameworks to enhance system performance and reliability

Solution Architect

Director

• Lead the planning, execution, and delivery of customer implementations, including new health plan, government, and community-based partnerships
• Define implementation strategy, scope, success measures, resource plans, timelines, and risk management plans
• Serve as the primary point of accountability for implementation outcomes, ensuring alignment with customer expectations and organizational objectives
• Partner with internal teams (Operations, IT, Finance, Sales, Customer Success, Clinical, etc.) to deliver seamless and scalable implementations
• Facilitate executive-level steering committees and provide transparent status reporting on milestones, issues, and risks
• Develop and continuously improve implementation frameworks, playbooks, and best practices to increase efficiency and scalability
• Collaborate with business development and product teams to identify and address customer demands that require new products or changes to existing products
• Manage and mentor the Implementation and Sales Support team, fostering a culture of accountability, collaboration, and professional growth
• Align team priorities with organizational goals, ensuring smooth coordination between sales, implementation, and customer success functions
• Build team capacity and capabilities to support growing business demand, including hiring, training, and development of staff
• Set and monitor individual and team performance metrics, ensuring high-quality delivery and continuous improvement
• Serve as an escalation point for customer and internal issues during pre-sales and implementation
• Transition implemented programs into steady-state operations while maintaining oversight of performance, customer satisfaction, and contractual commitments
• Establish governance structures and performance dashboards to track ongoing program success, identify risks, and resolve escalations
• Manage long-term strategic programs or enterprise-wide initiatives beyond initial implementation, ensuring delivery of sustained value
• Collaborate with Customer Success and Account Management teams to identify growth opportunities within existing programs
• Drive continuous improvement initiatives in partnership with operational leaders to enhance program quality, scalability, and member experience
• Lead program reviews with customers and internal leadership to ensure accountability to program goals, KPIs, and compliance requirements

Implementation Director

Project Manager

• Prepare detailed project implementation plans, manage the plan, and prepare and implement programs while effectively communicating with both internal and external stakeholders
• Identify potential issues/ risks
• Proactively communicate project requirements to external and internal project teams as required
• Prioritize project tasks, manage timelines, maintain project plans and communicates status to team members, and senior management
• Plan, lead and organize multiple projects and adhere to the business partner’s expectations
• Develop project timelines and detailed work plans
• Ensure projects are implemented within contractual obligations and regulatory requirements
• Provide customer warm handoff to field-based Territory Managers or Sales Directors when implementation is complete
• Ensure all customer information and communications are efficiently and consistently completed and documented in CRM
• Ensure a smooth transition to operations and sales post launch
• Update/ maintain the operations CRM, answer questions from other departments and research contracts
• Embody the Mom’s Meals core values – Teamwork, Relentlessly Dependable, Appreciation & Respect, Innovation & Constant Improvement and Delivering Excellence

Implementation Project Manager

Data Entry

• Manage a queue of incoming documents to create new clients and update existing clients
• Send interdepartmental tasks as needed in the CRM system
• Frequent use of Provider Portals and multiple internal databases
• Maintain the highest level of accuracy for billing and compliance purposes
• Correspond and follow up with Agency Case Managers for action items or needed information
• Access clinical documentation via portal for obtaining authorization for services
• Troubleshoot and resolve account issues as required

Community Supports Data Processor

Human Resources

• Partner with hiring managers and other Talent Acquisition Specialists to understand hiring needs in order to effectively develop and execute recruitment strategies for assigned functions
• Conduct phone screens for assigned areas and evaluate candidate quality, schedule interviews, and monitor pipeline for offers
• Build and drive innovative strategies to improve quality candidate generation through vendor tools, recruiting technology solutions, and other platforms such as social media, mobile, digital, etc.
• Develop and analyze recruiting metrics to accurately assess the effectiveness of current and previous recruitment strategies as well as drive process improvements
• Support workforce planning and recruiting projection process for the organization
• Establish relationships with local community organizations, educational institutions, military channels, job fairs, and other grassroots organizations/locations to generate a talent pipeline
• Provide training and guidance to hiring managers as it relates to interviewing, candidate evaluation, and selection

Human Resource Intern

Account Manager

• Drive Medicare Advantage channel growth through relationship development at MA Managed Care Plans
• Expand knowledge and utilization of post-discharge and chronic care meals benefits
• Communicate the value of benefits to partners
• Remove operational barriers to utilization
• Resolve account issues
• Build trust in Mom’s Meals services
• Collaborate with various teams and partners
• Attend relevant webinars and stay updated with MA program changes
• Coordinate presentations and promotion of services at conferences
• Maintain CareLink database documenting sales leads and contacts
• Ensure program alignment in communications with the marketing team

Manager, Healthcare Partnerships – Medicare Advantage

Billing Specialist

• Perform specified financial tasks in support of the day-to-day operations of the Billing/Revenue Cycle Department.
• Create billing reports of assigned agencies
• Submit accounts receivable claims and/or invoices for weekly/monthly billing of assigned agencies
• Reconciliation of assigned state or local agencies
• Research and resubmit of billings to assigned agencies
• Reviewing quality assurance of all referrals or updated clients from assigned state or local agencies
• Making outbound & inbound calls, emails to assigned state or local agencies with the purpose of securing correct information regarding new referrals, updated clients, and billings

• Responsible for performing specified financial tasks in support of the day-to-day operations of the Billing/Revenue Cycle Department
• Post accounts receivable payments per agency remittance advices
• Resolve valid or authorized adjustments with balancing entries in order to reconcile A/R payments
• Validate accuracy of system posted A/R payments
• Backup claims denial team as needed

Billing Specialist – Payment Poster

Administration

• Manage various incoming communication channels to collect and load into a data entry workflow queue
• Manage various lines of communication and require excellent organizational and time management skills

Intake Administrator

Recruitment

• Lead with vision - Evaluate and evolve our talent acquisition strategy to align with business growth and changing market needs
• Drive recruiting excellence - Introduce best practices, sourcing strategies, and tools that improve outcomes while enhancing the candidate experience
• Guide the team - Coach and mentor recruiters, foster career growth, and create a performance-driven culture where innovation is encouraged
• Leverage insights - Use analytics and reporting to influence executive decision-making and ensure recruiting success is measurable and meaningful
• Build partnerships - Strength relationships with external partners and ensure we're maximining the value of our recruiting resources
• Encourage people and culture practices that promote retention of key talent

Director – Talent Acquisition

Product Manager

• Develop and own the product roadmap: Own and evolve strategy for key product areas, ensuring alignment with company goals, market opportunities, and user needs
• Identify and prioritize opportunities: anticipate future needs, use data and insights to assess impact, and ensure clear alignment with company goals
• Drive discovery & user research: Partner with design and research to uncover unmet needs, validate assumptions, and embed customer insights into product direction
• Own the research to delivery loop: Translate insights into initiatives, define clear success metrics, and ensure delivery teams build features that address validated needs
• Focus on adoption & retention: Monitor product utilization, user retention, and customer satisfaction, building strategies to improve outcomes over time
• Scalability: Drive platform strategy, ensuring solutions are scalable, configurable, secure, and compliant
• Influence data-driven decisions: Define and track KPIs (engagement, retention, ROI, NPS, operational efficiency) and use data to drive prioritization and iteration
• Enable experimentation & growth: Design and oversee A/B tests, pilots, and phased rollouts to evaluate product impact and accelerate learning
• Lead cross-functional delivery: Partner closely with engineering, design, operations, compliance, and go-to-market teams to ensure aligned execution
• Manage complex trade-offs: Drive stakeholder alignment on sequencing, prioritization, and resourcing in a way that balances short-term delivery and long-term vision
• Mentor & coach: Provide guidance and development opportunities for product owners, business analysts, and other team members
• Stay ahead of industry shifts: Track SaaS, healthcare tech, and regulatory trends, incorporating insights into forward-looking product planning

Senior Product Manager

Manager

• Manage a team of approximately 100 front-line employees and 5-8 supervisors
• Track and document employee performance both formally and informally
• Complete employee performance reviews
• Create and distribute reports as needed or as requested by senior leadership
• Train, motivate, develop, and coach employees to drive case manager satisfaction, accuracy, efficiency, and performance
• Determine training requirements for new hires and additional performance-based training for existing Intake Specialists and Call Representatives
• Answer questions from Intake Specialists/Call Representatives and handle customer escalations
• Manage productivity based on department metrics to ensure workloads are being handled in an efficient and productive manner
• Formulate and implement rapid change and process improvements
• Work cross-functionally to support customer care, sales, and revenue cycle initiatives
• Lead weekly cross-functional operation meetings
• Lead monthly operational overview meetings to a cross functional leadership team
• Create strong working relationships with referring health plan partners, case worker agencies, and other referral sources
• Lead Call Center dedicated to ILOS, 1115, and PD/CC clientele
• Manage incoming authorizations from Area Agencies on Aging, Managed Care Organizations, and Health Plans for home delivered meals

Intake Manager

Customer Support

• Serve as the front line to Spanish-speaking customers placing meal orders and provide excellent customer service while efficiently and accurately submitting orders
• Handle inbound and outbound customer service calls with clients placing their meal order
• Address questions and provide exceptional customer service
• Input order information into the appropriate client order screen
• Document all conversations with client into client information database
• Ensure all assigned clients are contacted and have an order on file
• Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
• Work quickly and efficiently without making the client feel rushed
• Work hours: Monday-Friday, 9:00am-6:00pm with potential for overtime starting at 7:00am

Customer Service Representative, Bilingual

• Serve as the front line to customers placing meal orders, handling inbound and outbound customer service calls
• Provide excellent customer service, address questions, and deescalate/resolve complaints
• Input order information into the appropriate client order screen and ensure accurate order submission
• Document all conversations with clients into client information database
• Ensure all assigned clients are contacted and have an order on file
• Contact case managers via telephone, email, and/or fax when special situations arise regarding clients
• Work quickly and efficiently without making the client feel rushed

Customer Service Representative

• Review daily schedule and pick lists to identify, scan, and move all kitchen ingredients from dry, refrigerated, and frozen storage to the kitchen
• Interact with Kitchen personnel to retrieve items needed
• Review comps & sub-comps and look of the food to ensure proper items have been pulled
• Monitor usage and ensure the department always has ingredients ready for production
• Run pallet inverter to remove wooden pallets and replace with plastic pallets; hand stack if inverter is down
• Follow GMPs and food safety rules to prevent cross-contamination
• Support kitchen department operations by maintaining inventory accuracy through scanning and moving ingredients

Materials Support Representative

• Serve as front line to customers placing meal orders and provide excellent customer service
• Handle inbound and outbound customer service calls with clients placing their meal order
• Address questions and provide exceptional customer service
• Input order information into the appropriate client order screen accurately and efficiently
• Document all conversations with clients into client information database
• Ensure all assigned clients are contacted and have an order on file
• Contact case managers via telephone, email, and/or fax when special situations arise
• Work quickly and efficiently without making the client feel rushed

QA Engineer

• Support food safety and GMP regulations within the prep kitchen and blast chill environments
• Hold a high level of quality, accuracy, and food safety guidelines
• Perform CCP checks that include cooking and cooling product temperatures
• Accurately complete all required documentation including CCP records
• Handle Pre-operational inspections
• Perform environmental and food contact surface sampling
• Confirm accuracy checks on thermometers
• Perform dish inspections for cleanliness
• Follow strict GMP inspections
• Perform chemical titrations
• Exercise authority to stop the kitchen from running if the process is causing a food safety concern
• Shift: 10:30am - 9:00pm, Monday - Thursday

QA Technician, Kitchen

• Provide system guidance for SQF systems, food safety plans, quality programs, including implementation, staff training and documentation
• Provide facility food safety and quality leadership
• Provide communication between food safety and operations which includes sanitation and working on special projects
• Update SQF systems and food safety plans as requirements/rules and product lines and ingredient changes occur
• Assist with annual SQF system and food safety plan reassessment
• Assure programs, policies and procedures are compliant and kept current
• Serve as liaison to regulatory, customer, internal and 3rd party audits
• Perform internal audits (Glass & Brittle Plastic, GMPs, Pest Control, Food Defense, Allergen Control, Label Verification, Receiving, etc.)
• Maintain current library for all GMPs, SOPs, and SSOPs; manage GMP training and refresher training
• Responsible for implementation and oversight of all programs, SOPs, GMPs related to the food safety management system for their department
• Provide servant leadership to the Conyers Fulfillment Center and report directly to the Director of Food Safety Manager/Quality Manager

Quality Assurance Manager, Food Safety

• Perform specified financial tasks in support of the day-to-day operations of the Billing/Revenue Cycle Department
• Post accounts receivable payments per agency remittance advices
• Resolve valid or authorized adjustments with balancing entries to reconcile A/R payments
• Validate accuracy of system posted A/R payments
• Serve as backup to claims denial team as needed
• Collaborate with team members across multiple departments to resolve payment and billing issues

Senior UX Research, CX Strategist

Senior Software Engineer – Mobile

Solution Architect

Implementation Director

Implementation Project Manager

Community Supports Data Processor

Human Resource Intern

Manager, Healthcare Partnerships – Medicare Advantage

Billing Specialist

Billing Specialist – Payment Poster

Intake Administrator

Director – Talent Acquisition

Senior Product Manager

Intake Manager

Customer Service Representative, Bilingual

Customer Service Representative

Materials Support Representative

Customer Service Representative

QA Technician, Kitchen

Quality Assurance Manager, Food Safety

Billing Specialist, Payment Poster