Customer Success Manager

Mom's Meals | A Purfoods Company

Customer Success Manager responsible for client relationships and retention at company providing services. Focus on customer satisfaction and improving product utilization in hybrid work setup.

Posted 6/29/2026full-timeAnkeny • Iowa • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Build and maintain strong, long-term relationships with customers
Serve as a primary point of contact for assigned accounts
Conduct operational check-ins, business process reviews, and drive escalated issues to resolution
Develop a deep understanding of customer goals, challenges, and operational needs
Monitor customer health metrics and proactively address risks
Identify opportunities to improve customer satisfaction and retention
Reduce customer churn through proactive engagement and issue resolution
Manage implementation of new and incremental services for aligned clients
Ensure smooth transitions to ongoing support teams
Help customers understand best practices and operational workflows
Act as an escalation point for customer concerns and service issues
Collaborate with internal departments to resolve customer challenges quickly and effectively
Advocate internally for customer needs and process improvements
Maintain accurate customer records and engagement activity within CRM systems
Track and report on customer success metrics, risks, and opportunities
Prepare customer status updates and executive summaries as needed
Occasional travel may be required for customer meetings or company events

Requirements

What you’ll need

Bachelor’s degree (or equivalent experience) in Business, Communications, Healthcare Administration, Marketing, or related field preferred
3+ years’ experience in customer success, account management, client services, or related roles
Strong relationship-building, communication, and presentation skills
Excellent organizational and project management abilities
Ability to manage multiple priorities in a fast-paced environment
Experience using CRM platforms such as Salesforce, HubSpot, or similar systems
Strong problem-solving, systems process, business process, and conflict-resolution skills
Strong skills in strategic thinking, adaptability and resilience
Data-driven decision making ability

Benefits

Comp & perks

PTO, holiday pay and holiday of choice
401(k) match
Life insurance
Short-term disability
Health, dental and vision insurance
Maternity/paternity leave
Health savings account (HSA)
Flex spending accounts (FSA) – health and dependent

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Health Metrics MonitoringBusiness Process ReviewOperational Workflow UnderstandingIssue ResolutionCustomer Status Reporting

Soft Skills

Strong Communication SkillsPresentation SkillsOrganizational AbilitiesProblem-Solving SkillsAdaptability