Sales

• Manage a team of inbound and outbound sales agents focused on converting leads into patients or subscribers
• Provide regular coaching, mentorship, and performance feedback to improve individual outcomes and team conversion rates
• Implement and execute sales strategies aligned with company goals, campaigns, and target demographics
• Optimize scripts, workflows, and objection handling techniques to increase close rates and patient enrollments
• Monitor and report on sales KPIs (calls per agent, conversion rates, revenue per rep, QA scores)
• Address underperformance proactively and recognize top performers
• Partner with HR and training teams to hire and onboard new sales agents
• Ensure consistent training in product knowledge, compliance, sales techniques, and system use
• Ensure effective use of CRM systems, dialers, call tracking, and reporting dashboards
• Collaborate with IT to troubleshoot issues and recommend improvements for efficiency and user experience
• Work closely with Marketing, Clinical, and Operations teams to align sales messaging, support lead nurturing, and address patient feedback
• Share insights that inform lead quality, funnel efficiency, and customer acquisition strategy
• Ensure all sales interactions meet HIPAA, CMS (if applicable), and company compliance standards
• Participate in quality assurance monitoring and handle escalated concerns professionally
• Provide regular reporting on team performance, pipeline health, and staffing needs
• Contribute to sales forecasting, campaign planning, and territory or lead source optimization

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