Territory Manager
Kestra Medical Technologies, Inc.
Sales Manager
LifeMD
full-time
Posted on:
Origin: • 🇺🇸 United States • South Carolina
Visit company websiteSalary
💰 $75,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage a team of inbound and outbound sales agents focused on converting leads into patients or subscribers
- Provide regular coaching, mentorship, and performance feedback to improve individual outcomes and team conversion rates
- Implement and execute sales strategies aligned with company goals, campaigns, and target demographics
- Optimize scripts, workflows, and objection handling techniques to increase close rates and patient enrollments
- Monitor and report on sales KPIs (calls per agent, conversion rates, revenue per rep, QA scores)
- Address underperformance proactively and recognize top performers
- Partner with HR and training teams to hire and onboard new sales agents
- Ensure consistent training in product knowledge, compliance, sales techniques, and system use
- Ensure effective use of CRM systems, dialers, call tracking, and reporting dashboards
- Collaborate with IT to troubleshoot issues and recommend improvements for efficiency and user experience
- Work closely with Marketing, Clinical, and Operations teams to align sales messaging, support lead nurturing, and address patient feedback
- Share insights that inform lead quality, funnel efficiency, and customer acquisition strategy
- Ensure all sales interactions meet HIPAA, CMS (if applicable), and company compliance standards
- Participate in quality assurance monitoring and handle escalated concerns professionally
- Provide regular reporting on team performance, pipeline health, and staffing needs
- Contribute to sales forecasting, campaign planning, and territory or lead source optimization
Requirements
- 3+ years of experience in a call center sales environment, with at least 2 years in a leadership role
- Proven track record of hitting or exceeding sales targets in a high-volume setting
- Skilled in CRM platforms like Salesforce, HubSpot, and call center tech (dialers, QA tools, dashboards)
- Excellent leadership, coaching, and communication skills
- Experience in telehealth, healthcare, insurance, or subscription services (preferred)
- Working knowledge of HIPAA and regulatory compliance in sales processes (preferred)
- Bachelor’s degree; equivalent experience will be considered (preferred)
