LifeMD

Conversion Rate Optimizer

• Lead the development and execution of our conversion rate optimization strategy
• Utilize expertise in web analytics, A/B testing, and UX design to continually improve user experiences
• Analyze data and identify opportunities to improve conversion rates and user engagement
• Lead and collaborate with cross-functional teams to implement optimization strategies
• Stay updated on industry trends and best practices in conversion rate optimization
• Conduct user research and usability testing to inform optimization strategies
• Monitor and report on key metrics to track the success of optimization efforts
• Communicate with stakeholders to provide updates on optimization initiatives and results
• Identify and troubleshoot any technical issues that may impact user experience and conversion rates
• Collaborate with marketing and product teams to align optimization efforts with overall business goals
• Remain adaptable and flexible in a fast-paced, dynamic environment
• Stay accountable for meeting and exceeding conversion rate goals

Conversion Rate Optimization Strategist

Manager

• Lead and advance patient experience strategies aligned with organizational goals and quality standards
• Analyze patient feedback, satisfaction data, and experience metrics to identify trends and improvement opportunities
• Partner with clinical and operational leaders to design and implement patient-centered initiatives
• Oversee service recovery processes and ensure timely resolution of patient concerns
• Promote a culture of empathy, accountability, and continuous improvement across the organization
• Establish and manage PMO standards, tools, and methodologies to support organizational initiatives
• Lead and oversee cross-functional projects from initiation through execution and closure
• Ensure projects are delivered on time, within scope, and aligned with strategic priorities
• Facilitate collaboration among clinical, operational, IT, and administrative stakeholders
• Track project performance, risks, dependencies, and outcomes, providing regular executive-level reporting
• Support change management efforts related to patient experience and operational improvement initiatives

Manager, Patient Experience – PMO

Full-stack Engineer

• Partner closely with product managers, designers, and stakeholders to translate business requirements into well-architected technical solutions
• Build and maintain systems that support high-traffic user flows, digital transactions, and reliable checkout experiences.
• Design and develop reusable component systems using Tailwind CSS and native CSS.
• Implement comprehensive test coverage using Storybook and unit tests, and playwright.
• Build dynamic and interactive front-end interfaces with React or Vue.js.
• Manage and optimize database queries and structures using MongoDB.
• Write clean, reusable, and efficient code adhering to best practices and coding standards.
• Identify, debug, and resolve complex issues related to performance, reliability, and security.
• Contribute to architectural decisions, technical documentation, and long-term platform evolution.
• Stay current with emerging technologies, tools, and best practices, and proactively apply them where they add value.

Conversion Rate Optimization Strategist

Manager, Patient Experience – PMO

Senior Full Stack Developer