Director of UX

LifeMD

Director of UX at LifeMD transforming healthcare through innovative digital experiences. Leading UX strategy across patient journeys and healthcare workflows with a focus on engagement and outcomes.

Posted 6/25/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $180,000 - $210,000 per yearWebsite

About the role

Key responsibilities & impact

Lead end-to-end UX design initiatives across patient acquisition, onboarding, consultation, treatment, pharmacy, and longitudinal care journeys
Design intuitive and scalable physician and provider experiences that improve operational efficiency and care delivery workflows
Create user flows, journey maps, wireframes, prototypes, and high-fidelity designs across web and mobile healthcare experiences
Partner closely with Product, Engineering, Clinical Operations, Analytics, Growth, and Compliance teams to shape customer-centric healthcare experiences
Use customer research, behavioral analytics, and experimentation insights to improve patient engagement, retention, conversion, and satisfaction
Design AI-enabled healthcare experiences including personalization, intelligent workflows, recommendations, and automated engagement touchpoints
Contribute to scalable design systems and accessibility standards across LifeMD’s digital ecosystem
Advocate for human-centered, compliant, and data-informed design practices across healthcare experiences

Requirements

What you’ll need

10+ years of UX/Product Design experience designing complex digital products and customer experiences
Strong portfolio demonstrating end-to-end customer journey thinking and scalable systems design
Experience designing healthcare, telehealth, SaaS, marketplace, or highly regulated digital experiences preferred
Deep understanding of user-centered design methodologies, interaction design, information architecture, and accessibility principles
Experience using analytics, experimentation, and behavioral insights to inform UX decisions
Familiarity with AI-enabled product experiences and intelligent workflow design is a plus
Strong communication, collaboration, and stakeholder management skills
Ability to navigate ambiguity and operate effectively in fast-paced, cross-functional environments

Benefits

Comp & perks

Annual Salary: $180,000 - $210,000
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (Roth 401k)
Life Insurance (Basic, Voluntary & AD&D)
Flexible PTO Policy
Paid Holidays
Short Term Disability
Training & Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

UX designproduct designuser flowsjourney mapswireframesprototypeshigh-fidelity designsuser-centered design methodologiesinteraction designinformation architecture

Soft Skills

communicationcollaborationstakeholder managementnavigating ambiguityoperating in fast-paced environments