Credible

Client Success Specialist

Credible

full-time

Posted on:

Origin:  • 🇺🇸 United States • North Carolina

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Job Level

Junior

About the role

  • Respond to a high volume of inbound client inquiries coming in by phone, live chat, and email
  • Complete outbound calling campaigns to help clients move forward with their loan request
  • Identify client needs and help clients use specific site features
  • Identify trends impacting agent and client experience and communicate issues to Client Success Management
  • Share thoughts, opinions, and insights with leadership
  • Assist other team members with questions/issues they may have through internal team communication
  • Perform other outlined projects, initiatives, and responsibilities as assigned by your supervisor

Requirements

  • A Bachelor’s degree (preferred, but experience may be considered in place of a degree)
  • 1-3 years of customer service experience, ideally in a high-volume call center environment
  • Experience using CRM tools, like Salesforce (preferred)
  • Highly proficient in basic computer software and navigation; including SaaS applications
  • Ability to work weekend and/or evening hours may be required
  • Patient, courteous, energetic, and empathetic; both on the phone and in writing
  • Customer-focused; you understand what makes people tick and you want to help them succeed
  • Good at spotting patterns; you notice when a lot of people are running into similar issues and you are excited to help us make that problem disappear
  • Problem Solver; enjoy troubleshooting and investigating client issues, using critical thinking skills and resources to develop solutions
  • Team Oriented; work well with others and enjoy being part of a larger team, helping and supporting others