Manager, Strategic Customer Success
ServiceTitan
Client Success Specialist
Credible
full-time
Posted on:
Location: North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Respond to a high volume of inbound client inquiries coming in by phone, live chat, and email
- Complete outbound calling campaigns to help clients move forward with their loan request
- Identify client needs and help clients use specific site features
- Identify trends impacting agent and client experience and communicate issues to Client Success Management
- Share thoughts, opinions, and insights with leadership
- Assist other team members with questions/issues they may have through internal team communication
- Perform other outlined projects, initiatives, and responsibilities as assigned by your supervisor
Requirements
- A Bachelor’s degree (preferred, but experience may be considered in place of a degree)
- 1-3 years of customer service experience, ideally in a high-volume call center environment
- Experience using CRM tools, like Salesforce (preferred)
- Highly proficient in basic computer software and navigation; including SaaS applications
- Ability to work weekend and/or evening hours may be required
- Patient, courteous, energetic, and empathetic; both on the phone and in writing
- Customer-focused; you understand what makes people tick and you want to help them succeed
- Good at spotting patterns; you notice when a lot of people are running into similar issues and you are excited to help us make that problem disappear
- Problem Solver; enjoy troubleshooting and investigating client issues, using critical thinking skills and resources to develop solutions
- Team Oriented; work well with others and enjoy being part of a larger team, helping and supporting others
