Credible

Customer Success Manager

• Respond to a high volume of inbound client inquiries coming in by phone, live chat, and email
• Complete outbound calling campaigns to help clients move forward with their loan request
• Identify client needs and help clients use specific site features
• Identify trends impacting agent and client experience and communicate issues to Client Success Management
• Have the opportunity to share your thoughts, opinions, and insights with leadership
• Assist other team members with questions/issues they may have through internal team communication
• Perform other outlined projects, initiatives, and responsibilities as assigned by your supervisor

Client Success Specialist

Product Operations

• Own and execute important aspects of the roadmap for building a best-in-class operations experience, positioning Credible as a highly efficient and scalable financial marketplace
• Work with our operations team to systematically identify and prioritize opportunities to improve operational efficiency through development of internal tools and technology
• Balance delivering short-term improvements to existing tools with driving the development of long-term revenue generating priorities
• Focus on workflow and backend improvements to increase operational efficiency and drive conversion
• Collaborate with our cross-vertical Product Management team to ensure rigorous systems design and balance UX with operations and systems needs
• Work with our lending partners to continuously optimize our marketplace integrations according to their needs
• Translate technical requirements from engineers or 3rd party APIs into digestible product workflows that can be leveraged during the design process
• Develop testing strategies and think through edge case scenarios for all features

Product Operations Manager – Temp Position

Designer

• Design interactive, rich web and mobile app experiences.
• Drive end-to-end design projects to improve existing products and to develop new features.
• Participate in all aspects of the design process – ideation, market and user research, wireframing, prototyping and high-fidelity design production.
• Produce pixel perfect design documentation for engineers to implement.
• Handle 2 or 3 small projects, from concept-to-build with some support from other designers.
• Work within the process already established by the team, rarely contributing to new patterns or processes.
• Understand the vision for the product and occasionally handle strategic multi-quarter projects.
• Build relationships with peers in design, product and engineering.
• Actively collect, analyze and respond to feedback from multiple stakeholders.
• Work collaboratively quickly, with some help from others.
• Review work regularly for material direction or implementation changes.
• Balance existing visual and UX patterns with platform-specific patterns to ensure a consistent, intuitive end-to-end experience.
• Generate new concepts, prototypes and test them.

Web and Digital Interface Designer

SEO Marketing

• Manage content workflow based on an understanding of production timelines
• Conduct extensive topical and competitive research and interpret user intent to produce best-in-class content briefs
• Pair keyword research with business data to inform recommendations
• Craft and test SEO hypotheses
• Identify, quantify and manage SEO opportunities that would increase overall organic traffic and generate new qualified leads
• Perform regular SEO audits and optimizing exercises
• Consult and provide recommendations to an array of different internal teams
• Assist in driving strategy and execution of Credible’s content optimization engine, ensuring our content ranks as high as possible at all times
• Conduct on-page analysis at scale to ensure proper keyword targeting for Credible pages
• Monitor organic search performance of Credible and top competitor sites across personal loan vertical.
• Deliver recurring SEO performance reports, provide actionable insights for senior executives and stakeholders, collaborate on quarterly progress reviews and forecasts
• Stay up to date on industry trends and continually expand SEO knowledge

SEO Manager

Marketing

• Drive the planning, execution, optimization, and reporting of lifecycle email campaigns
• Develop and execute automated lifecycle campaigns, including user-triggered drip series, recurring scheduled sends, transactional communications, and one-time campaigns.
• Develop data-driven audience strategies, including targeting frameworks and eligibility logic to improve campaign accuracy and performance.
• Write and optimize clear, persuasive email copy tailored to different audience segments, incorporating dynamic content and personalization best practices.
• Partner with our Marketing Automation Team for technical execution, including template production, journey builds, audience segmentation, and QA.
• Lead A/B and holdout testing across lifecycle campaigns. Analyze performance to identify key drivers of engagement and revenue, translate insights into actionable recommendations, and communicate results to team and leadership stakeholders.
• Contribute to recurring lifecycle planning cycles, develop lifecycle strategies (e.g., new communication flows or journey structures), and support the creation of business cases.
• Collaborate with Business Intelligence, Product, Engineering, and Legal to align on data needs, content, compliance, and timing.
• Research lifecycle strategies and competitor tactics to identify areas for innovation.
• Support lifecycle marketing for additional programs, channels, or cross-sell efforts as team needs evolve.

Lifecycle Marketing Manager

Account Manager

• Ideate, pitch, structure, negotiate, and win marketing partnerships that promote Credible’s marketplaces for consumer loans and insurance.
• Effectively and confidently deliver a structured pitch of Credible and its benefits to prospective marketing partners.
• Craft partner-ready pitch decks & presentations with appropriate financial modeling and data to support opportunity sizing.
• Collaboratively work with Leadership, Product, Engineering, Marketing, and Legal & Compliance to establish, launch, and grow marketing partnerships.
• Develop partner relationships, have a diplomatic approach to negotiation, and quantitatively evaluate results.
• Establish internal buy-in on partnership opportunities through thoughtful and actionable recommendations.
• Demonstrate a strong understanding of the competitive landscape in financial services, financial technology, and financial online marketplaces.
• Diligent and consistent management of your pipeline for internal reporting and alignment.

Client Success Specialist

Product Operations Manager – Temp Position

Web and Digital Interface Designer

SEO Manager

Lifecycle Marketing Manager

Director, Partnerships – Business Development