Senior Account Representative
Air Products
Bilingual Customer Service Representative
Support Services Group
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$19 per hour
Job Level
Mid-LevelSenior
About the role
- Serve as primary link between company and current and potential clients, providing top-notch assistance over the phone
- Handle inbound and outbound client calls in a timely manner
- Follow company’s call center scripts
- Respond to customer needs efficiently and accurately, including troubleshooting problems, fielding complaints, and assisting with other issues
- Work with clients to verify or clarify information
- Diffuse angry or upset clients as needed
- Build relationships with customers based on trust and reliability
- Record all conversations in CRM software, leaving accurate notes for follow-up
- Make sales or recommend additional services and products to customers
- Attend all necessary training as needed
Requirements
- Must be able to speak French and English
- Previous experience in a customer service role, preferably as a Call Center Representative
- High school diploma/GED preferred
- Exceptional customer service skills
- Excellent organizational and multitasking skills
- Superb verbal communication skills
- Proficiency with computers, particularly CRM software and Microsoft Office Suite
- Quick and accurate typing skills
- Strong critical thinking and decision making skills
- Bilingual speakers preferred
