Support Services Group

Content Marketing Manager

• This position is responsible for working closely with Subject Matter Experts (SMEs) and the Training team to apply and develop learning strategies to build innovative, engaging, and interactive content for our Client Programs.
• Course deliverables include eLearning, virtual class content, and instructor-led courses produced using sound instructional design principles and standard methodologies. Hand-in-hand with controlling SSG’s Learning Management System (LMS) mainly for all APAC members.
• Conduct periodic needs analysis with business partners to identify course development needs within the organization.
• Collaborate/consult with Subject Matter Experts to identify key knowledge, skills, and abilities associated with learning objectives.
• Contribute to the innovation of learning products by contributing ideas for new training materials and improvement of existing training materials.
• Build prototypes, storyboards, scripts, course content, simulations, scenarios, assessments, etc. for learning solutions.
• Build learning materials using eLearning authoring tools.
• Use interactive, online learning models, AICC and SCORM standards, and adult learning principles to design and deliver effective training.
• Establish best practices surrounding e-learning development, including creating design templates and seeing opportunities to streamline the production process.
• LMS admin duties (enrollment, reporting, course creation, etc)

Training Content Designer, LMS Admin

Backend Engineer

• Design, develop, and maintain scalable and secure backend services using C# and .NET/.NET Core.
• Build and document RESTful APIs for internal and external consumption.
• Implement data access layers using Entity Framework Core.
• Write clean, maintainable, and testable code following best practices and design patterns (Decorators, Commands)
• Participate in code reviews, provide constructive feedback, and ensure adherence to coding standards
• Troubleshoot, debug, and resolve application issues in production and development environments
• Integrate with third-party APIs and services, ensuring reliability and performance
• Contribute to the architecture and design of microservices and distributed systems
• Maintain CI/CD pipelines and support automated deployment processes
• Keep up-to-date with emerging backend technologies and recommend improvements

Training Content Designer, LMS Admin

.NET Developer