Support Services Group

Customer Support

• Serve as primary link between company and current and potential clients, providing top-notch assistance over the phone
• Handle inbound and outbound client calls in a timely manner
• Follow company’s call center scripts
• Respond to customer needs efficiently and accurately, including troubleshooting problems, fielding complaints, and assisting with other issues
• Work with clients to verify or clarify information
• Diffuse angry or upset clients as needed
• Build relationships with customers based on trust and reliability
• Record all conversations in CRM software, leaving accurate notes for follow-up
• Make sales or recommend additional services and products to customers
• Attend all necessary training as needed

Bilingual Customer Service Representative

Backend Engineer

• Design, develop, and maintain scalable and secure backend services using C# and .NET/.NET Core.
• Build and document RESTful APIs for internal and external consumption.
• Implement data access layers using Entity Framework Core.
• Write clean, maintainable, and testable code following best practices and design patterns (Decorators, Commands)
• Participate in code reviews, provide constructive feedback, and ensure adherence to coding standards
• Troubleshoot, debug, and resolve application issues in production and development environments
• Integrate with third-party APIs and services, ensuring reliability and performance
• Contribute to the architecture and design of microservices and distributed systems
• Maintain CI/CD pipelines and support automated deployment processes
• Keep up-to-date with emerging backend technologies and recommend improvements

.NET Backend Developer

• Design, develop, and maintain scalable and secure backend services using C# and .NET/.NET Core.
• Build and document RESTful APIs for internal and external consumption.
• Implement data access layers using Entity Framework Core.
• Write clean, maintainable, and testable code following best practices and design patterns (Decorators, Commands).
• Participate in code reviews, provide constructive feedback, and ensure adherence to coding standards.
• Troubleshoot, debug, and resolve application issues in production and development environments.
• Integrate with third-party APIs and services, ensuring reliability and performance.
• Contribute to the architecture and design of microservices and distributed systems.
• Maintain CI/CD pipelines and support automated deployment processes.
• Keep up-to-date with emerging backend technologies and recommend improvements.

Product Designer

• Convert UI/UX designs and wireframes into well-structured, standards-compliant HTML/CSS
• Build and maintain responsive layouts that adapt seamlessly across devices and screen sizes
• Ensure cross-browser and cross-platform compatibility for all UI components
• Optimize front-end code for performance, accessibility, and maintainability
• Collaborate with designers to refine UI/UX and maintain consistency across projects
• Maintain and update design systems, reusable styles, and components
• Troubleshoot UI-related issues and participate in QA and review processes
• Ensure adherence to branding guidelines and visual standards

UI/UX Developer

Database Administrator

• Design, implement, and maintain scalable database architectures.
• Monitor database performance, optimize queries, and troubleshoot issues.
• Manage backups, recovery, and disaster recovery processes.
• Collaborate with development teams to optimize database queries and structures.
• Ensure database security and compliance with organizational policies.
• Plan and execute database upgrades and migrations as needed.
• Automate routine database tasks using scripts or tools.
• Provide support for database-related issues during development and production.
• Develop and manage ETL (Extract, Transform, Load) processes.
• Collaborate with software development teams to design database architectures for new features.
• Implement data transformation and migration pipelines between databases.

Database Administrator, MariaDB/MySQL/Cassandra/SQL Server

Frontend Engineer

• A detail-oriented and creative UI Developer with a strong focus on building clean, accessible, and responsive user interfaces using HTML5, CSS3, and modern front-end best practices.
• Key Responsibilities: Convert UI/UX designs and wireframes into well-structured, standards-compliant HTML/CSS
• Build and maintain responsive layouts that adapt seamlessly across devices and screen sizes
• Ensure cross-browser and cross-platform compatibility for all UI components
• Optimize front-end code for performance, accessibility, and maintainability
• Collaborate with designers to refine UI/UX and maintain consistency across projects
• Maintain and update design systems, reusable styles, and components
• Troubleshoot UI-related issues and participate in QA and review processes
• Ensure adherence to branding guidelines and visual standards