Training Content Designer, LMS Admin

Support Services Group

Training Content Designer creating innovative, engaging learning content for Client Programs. Collaborating with SMEs and the Training team to deliver effective training and manage LMS in APAC.

Posted 5/20/2026full-timeMetro Manila • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

This position is responsible for working closely with Subject Matter Experts (SMEs) and the Training team to apply and develop learning strategies to build innovative, engaging, and interactive content for our Client Programs.
Course deliverables include eLearning, virtual class content, and instructor-led courses produced using sound instructional design principles and standard methodologies. Hand-in-hand with controlling SSG’s Learning Management System (LMS) mainly for all APAC members.
Conduct periodic needs analysis with business partners to identify course development needs within the organization.
Collaborate/consult with Subject Matter Experts to identify key knowledge, skills, and abilities associated with learning objectives.
Contribute to the innovation of learning products by contributing ideas for new training materials and improvement of existing training materials.
Build prototypes, storyboards, scripts, course content, simulations, scenarios, assessments, etc. for learning solutions.
Build learning materials using eLearning authoring tools.
Use interactive, online learning models, AICC and SCORM standards, and adult learning principles to design and deliver effective training.
Establish best practices surrounding e-learning development, including creating design templates and seeing opportunities to streamline the production process.
LMS admin duties (enrollment, reporting, course creation, etc)

Requirements

What you’ll need

Qualifications/Working knowledge of: Learning and Development (BPO Call Center is a plus)
Experience developing course curriculum including course maps (syllabus), content, quizzes and interactive exercises.
Experience controlling Learning Management Systems.
Proficiency on any design tool, such as Adobe Illustrator, Canva or other.
Ability to learn the business' products and processes quickly.
Fluency in English is required.
Excellent communication skills including written, verbal listening and presentation.
Excellent interpersonal skills including a professional and diplomatic demeanor.
Excellent consulting, problem solving and analytical skills with a detail orientation.
Ability to organize and prioritize tasks, while meeting deadlines in a fast-paced environment.
Proficiency using standard Microsoft Office software such as Word, PowerPoint Excel, Outlook, SharePoint.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Support Services Group Website LinkedIn All Job Openings 5001 - 10000 employees Founded 1998 🤝 B2B 👥 B2C 🛍️ eCommerce B2B
B2C
eCommerce Support Services Group is a company that provides exceptional customer care and omni-channel solutions to brands globally since its founding in 1998. They specialize in personalized customer support services, including technical support, e-commerce, retail, membership services, and B2B/B2C sales. With a focus on language capabilities to cater to emerging markets, Support Services Group supports over 20 languages, enhancing customer experience and brand loyalty. The company operates in various regions, including North America, Latin America, Europe, and Asia Pacific, serving industries such as retail, automotive, healthcare, telecommunications, and more. They are recognized for their award-winning customer service and their ability to quickly adapt to market demands. Training Content Designer, LMS Admin 🔥 1 hour ago 🏢 Metro Manila – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior ✍️ Content Marketing Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
This position is responsible for working closely with Subject Matter Experts (SMEs) and the Training team to apply and develop learning strategies to build innovative, engaging, and interactive content for our Client Programs.
Course deliverables include eLearning, virtual class content, and instructor-led courses produced using sound instructional design principles and standard methodologies. Hand-in-hand with controlling SSG’s Learning Management System (LMS) mainly for all APAC members.
Conduct periodic needs analysis with business partners to identify course development needs within the organization.
Collaborate/consult with Subject Matter Experts to identify key knowledge, skills, and abilities associated with learning objectives.
Contribute to the innovation of learning products by contributing ideas for new training materials and improvement of existing training materials.
Build prototypes, storyboards, scripts, course content, simulations, scenarios, assessments, etc. for learning solutions.
Build learning materials using eLearning authoring tools.
Use interactive, online learning models, AICC and SCORM standards, and adult learning principles to design and deliver effective training.
Establish best practices surrounding e-learning development, including creating design templates and seeing opportunities to streamline the production process.
LMS admin duties (enrollment, reporting, course creation, etc) 🎯 Requirements
Qualifications/Working knowledge of: Learning and Development (BPO Call Center is a plus)
Experience developing course curriculum including course maps (syllabus), content, quizzes and interactive exercises.
Experience controlling Learning Management Systems.
Proficiency on any design tool, such as Adobe Illustrator, Canva or other.
Ability to learn the business' products and processes quickly.
Fluency in English is required.
Excellent communication skills including written, verbal listening and presentation.
Excellent interpersonal skills including a professional and diplomatic demeanor.
Excellent consulting, problem solving and analytical skills with a detail orientation.
Ability to organize and prioritize tasks, while meeting deadlines in a fast-paced environment.
Proficiency using standard Microsoft Office software such as Word, PowerPoint Excel, Outlook, SharePoint. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

eLearning developmentcourse curriculum developmentneeds analysisinstructional designAICC standardsSCORM standardsprototypingstoryboardingcontent creationassessment design

Soft Skills

communication skillsinterpersonal skillsconsulting skillsproblem solvinganalytical skillsorganizational skillsprioritizationdetail orientationpresentation skillsdiplomatic demeanor