Client Quality Manager - Remote
Prime Therapeutics
Account Consultant
Prime Therapeutics
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $59,000 - $94,000 per year
Job Level
JuniorMid-Level
About the role
- Work directly with Employer Groups and Health Plan Leadership team to resolve issues and ensure member satisfaction; coordinate with operational units to put processes in place that will prevent repeat issues in the future
- Collaborate with account executive and employer market leadership to build business cases for client-facing initiatives; provide input into, and client management support for initiatives such as implementations, setting performance standards, and creating cost justifications
- Partner with Employer Account Executives and/or Prime and Health Plan leadership to understand the purpose and intent of incoming reporting requests and evaluate what relevant information exists, how it can be accessed, and determine the most appropriate ways to present the information to the requestor in a consumable fashion; conduct independent review and analysis to ensure the information is understood and can be leveraged to influence decision making with the client, or Prime leadership
- Facilitate regular meetings with Employer Groups in the assigned book of business to build relationships and promote other product opportunities to increase market penetration and awareness; assist with any necessary follow up with stakeholders or clients
- Support client audits and assist with the development of client presentations and the facilitation of client visits and health fairs
- Work directly with existing, small employer accounts to optimize the pharmacy spend at the account through use of Prime products and services
- Support Employer Group retention through: proactive and thorough issue resolution, ensuring an intimate understanding of client's challenges, priorities and adopted products and services, and helping Prime and Health Plan identify and implement changes that result in mutual value in the relationship
- Document interactions with assigned accounts and input into the Salesforce CRM tool, including but not limited to meeting agendas and notes, identified dependencies or risks, key decision points and outcomes, and any next steps, agreed actions and responsibly parties; ensure the appropriate data is captured within Salesforce in order for the tool to be leveraged as a source of truth for the overall client relationship (client interactions, products pitched and deployed, decision records, etc)
- Other duties as assigned
Requirements
- Bachelor's Degree in business or related field, or equivalent combination of education and/or work experience
- HS diploma or GED is required
- 2 years of Client Service/Account Management experience
- Must be eligible to work in the United States without the need for work visa or residency sponsorship
- Demonstrated ability to develop effective selling messages, presentations, and proposals that drive sales
- Strong interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport, collaborate, and influence effectively across departments, internally and externally, and at all levels within an organization
- Ability to balance and prioritize compliance, business and other competing goals and risks, while still driving programs and initiatives to completion
- Organization and prioritization skills, strong attention to detail, and the ability to simultaneously lead multiple, complex projects and strategies, under pressure and strict timeframes
- Ability to work effectively in a matrixed team environment
- Healthcare or PBM industry experience (preferred)
- Prior pharmacy technician experience and/or CPhT certification (preferred)
- Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures
- Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship.
Benefits
- Potential pay for this position ranges from $59,000.00 - $94,000.00 based on experience and skills.
- To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail.
- Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer.
- Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
- If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email Careers@primetherapeutics.com.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Client ServiceAccount ManagementSales PresentationsProposal DevelopmentData AnalysisProject ManagementPharmacy Spend OptimizationSalesforce CRM
Soft skills
Interpersonal SkillsConflict ResolutionCollaborationInfluencingOrganizationPrioritizationAttention to DetailMeeting Facilitation
Certifications
CPhT Certification
