Credit Card Customer Service Representative
Discover Financial Services
Installation Manager
Window Nation
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Recruits, selects, trains, and manages direct reports
- Performs Services & Measures as necessary
- Selects, monitors and validates 1099c installation crews; documents and maintains skill matrix; processes install pay
- Responsible for warehouse operations including maintaining adequate inventory of installation materials and scheduled warehouse auditing
- Serves as customer service liaison when install related problems arise
- Works with scheduling coordinators to ensure appropriate crew assignments
- Oversees job sites to ensure quality installs are complete; attends remeasurements appointments when necessary
- Responsible for quality job inspections and audits to ensure crew performance is at the highest standards
- Delivers materials to job sites when required
- Approves additional costs on job sites
- Manages run rates & guild quality scores
- Maintains a driving record that meets company insurance standards
- Manages install jobs through completion
- Reviews sold projects to ensure all indirect materials are identified, ordered and received prior to day of install
Requirements
- HS Diploma or GED
- 4+ years of relevant leadership experience
- 4+ years experience of general construction knowledge
- 3+ years of customer issue resolution experience
- 1+ years of experience with windows to include measuring and service, installation in lieu of service
- Experience working with installation crews
- Valid driver's license
- Authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship
- College degree or other secondary education preferred
- Experience with warehouse management (preferred)
- High proficiency-level in Microsoft Office Suite (preferred)
- Expertise in CRMs; Salesforce experience a plus (preferred)
- Customer-centric mindset (preferred)
- Demonstrated success in deadline-driven and high-pressure environment (preferred)
