Window Nation

Installation Manager

Window Nation

full-time

Posted on:

Location: 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Recruits, selects, trains, and manages direct reports
  • Performs Services & Measures as necessary
  • Selects, monitors and validates 1099c installation crews; documents and maintains skill matrix; processes install pay
  • Responsible for warehouse operations including maintaining adequate inventory of installation materials and scheduled warehouse auditing
  • Serves as customer service liaison when install related problems arise
  • Works with scheduling coordinators to ensure appropriate crew assignments
  • Oversees job sites to ensure quality installs are complete; attends remeasurements appointments when necessary
  • Responsible for quality job inspections and audits to ensure crew performance is at the highest standards
  • Delivers materials to job sites when required
  • Approves additional costs on job sites
  • Manages run rates & guild quality scores
  • Maintains a driving record that meets company insurance standards
  • Manages install jobs through completion
  • Reviews sold projects to ensure all indirect materials are identified, ordered and received prior to day of install

Requirements

  • HS Diploma or GED
  • 4+ years of relevant leadership experience
  • 4+ years experience of general construction knowledge
  • 3+ years of customer issue resolution experience
  • 1+ years of experience with windows to include measuring and service, installation in lieu of service
  • Experience working with installation crews
  • Valid driver's license
  • Authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship
  • College degree or other secondary education preferred
  • Experience with warehouse management (preferred)
  • High proficiency-level in Microsoft Office Suite (preferred)
  • Expertise in CRMs; Salesforce experience a plus (preferred)
  • Customer-centric mindset (preferred)
  • Demonstrated success in deadline-driven and high-pressure environment (preferred)