Mohawk Industries

Analyst

• Develop and maintain procedures to ensure compliance with import laws and regulations; provide colleague training and drive continuous process improvements
• Conduct periodic assessments of company and broker performances
• Troubleshoot ad hoc trade- related issues in support for both internal and external customers
• Prepare and file in-house import customs entries for flooring products, machinery, and related shipments, including daily U.S. Mexico border-crossing shipments, and ensure timely and accurate ISF filing with proactive follow-up
• Review and audit import and export entries and documentation to ensure accuracy and compliance; ensure proper coding of import and export entries; proactively identify and resolve issues related to tariff classification, valuation, and compliance discrepancies
• Perform post-entry reviews of import and export entries to ensure compliance; identify noncompliance issues and/or provides guidance on required corrective actions
• Code for applicable duty rates based on knowledge of product and HTS classification as well as tracking raw material components of product level to support accurate valuation and duty assessments
• Apply expertise in tariffs, including Section 232, Section 301, IEEPA, Reciprocal Tariffs, and Forced Labor requirements
• Communicate and coordinate with Customs and Partner Government Officials (FDA, USDA, EPA, Lacey Act) to resolve clearance issues and customs exams, including the authorization of duty payments to Customs and Border Protection (CBP), under supervision
• Address diverse range of Inquiries related to USMCA and all other Free Trade Agreement eligibility, documentation, and compliance; determine Country of Origin (COO), assign HTS codes, and prepare FTA certificates
• Perform other duties as needed

Customs Analyst

Customer Support

• Servicing walk-in customers
• Completing sales transactions in conjunction with material handling duties
• Daily use of forklift and/or crane equipment
• Address and resolve customer complaints

Customer Service – Warehouse Associate

Financial Planning and Analysis

• Analyze a variety of business units plans, measurements of business goals, industry and competitive data, and a variety of financial issues.
• Develop appropriate measures and benchmarks to monitor performance.
• Identify potential value-recognizing financial management techniques and systems that provide in-depth knowledge of operational performance.
• Analyze the inter-relations between regulatory capital requirements, industry capital structure, and internal measurement of value at risk.
• Identify critical factors affecting profitability and recommendations for proactive planning as well as for external market and economic changes that have the potential to impact the business.
• Audit analytical work performed within the business units ensuring accuracy and documentation of procedures in accordance with corporate internal control, GAAP and other regulatory guidelines and agencies.
• Maintain industry and economic change and trends.
• Collaborate with diverse management groups, peers, and project teams to identify and resolve operational and tactical issues and support business and culture change that accompanies growth.
• Monitors account activity to determine required expense reclasses and determine proper classification.
• Maintain monthly spending forecast.
• Performs other duties as needed.

Senior Finance Analyst

Director

• Oversee the application of pricing strategies in-market, including quoting, negotiating, registering, and enforcing prices across sales channels.
• Drive enhancements and adoption of pricing management systems (Pricefx, SAP, Vistex), including workflow automation, dashboard development, and data integrity.
• Maintain and improve operational dashboards, key controls, and reporting tools to support sales and product management teams.
• Ensure real-time pricing data validity and support training on profitability, negotiation tactics, and price point monitoring.
• Enhance reporting and analytics capabilities to inform pricing decisions and standardize measurement of pricing KPIs.
• Partner with product management, sales, and analytics teams to align pricing tactics with business goals, customer segmentation, and product lifecycle strategies.
• Establish and maintain governance processes for price change requests, mix impact analysis, and price leakage tracking.
• Support the evolution of pricing architecture, including value-based pricing, machine learning, and AI-driven solutions.
• Contribute to long-term transformation initiatives and organizational capability building.

Director, Strategic Price Execution

Account Executive

• Increase Dealer product sales within assigned territory
• Improve existing business through current Dealers
• Develop new business within the territory
• Services existing Studio Direct Dealers by making sales calls and developing business relationships
• Prospects, secures and registers new Studio Direct Dealers
• Communicates merchandising trends and competitive products to GSM

Associate Sales Representative

Sales

• Provides interior design advice and product expertise, facilitates tile and stone selection, and project development/support, ensuring the completion of selection/sales for all customers.
• Logs all client showroom visits, contact information, and detailed customer preference and selection notes in CMT.
• Effectively communicates with customers and internal team members to follow the lead and ensure tracking/follow-up and sales closure.
• Reports sales closures monthly.
• Prospects for new business with an emphasis on Custom Builders and Residential Designers.
• Makes outside sales calls as needed and follows up on leads to grow and drive business.
• Maintains showroom samples and merchandising, including ordering, receiving, and maintaining models and displays.
• Ships customer examples as needed to drive sales.
• Maintains contact with suppliers/locally sourced vendors to keep current on design and product offerings and complies with Marketing’s standards for proper showroom merchandising, including new product launches and drops.
• Plans and hosts showroom tours and small and large events for industry trade to drive customer sales.
• Attends outside trade events to develop industry relationships and build brand awareness.
• Evening and weekend hours are required.

Showroom Sales Specialist

Account Manager

• Perform sales calls, which includes traveling to customers and potential customer’s facilities to share information and support, making sales presentations to prospective and present clients, calculating and quoting prices, taking orders and closing transactions
• Provide customer service to ensure resolution of issues within marketing policies
• Communicate customer requirements and request support from other departments as necessary
• Monitor territory performance against established objectives and guidelines, taking strategic action to improve performance
• Provide product specific customer feedback to product line managers, management or customer service personnel as appropriate to assist in achieving company’s mission, vision and objectives
• Assist in establishing sales objectives for the territory in conjunction with the District Manager and ensure sales activities in the territory comply with established policies, procedures and practices
• Provide timely reporting of activities in the field and special reporting to assist in the business and product planning
• Assist in developing a territory coverage plan, which defines the type of support and frequency of customer contact required to meet territory goals
• Perform analysis on region opportunities and develop forecast for sales by customer and product and others statistical reports as required on a timely basis

Territory Manager – Dual

Operations

• Achieves revenue, budget and other business objectives for each fiscal year
• Develops business relationships with key customers within the store coverage area
• Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis
• Provides leadership and direction in the pursuit of store objectives with employees
• Communicates and works closely with customers to maximize market penetration and margin potential
• Develops and implements strategic plans to accommodate corporate goals
• Advises customer on product selection, pricing and sales volume and continues to build customer relations
• Analyzes and controls expenditures of SSC to conform to budgetary requirements
• Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the on Demand reporting process
• Ensures prudent credit transactions and manages account collections
• Participates in the planning process by providing accurate, achievable sales forecasts
• Align achievements with corporate goals, standards, and objectives
• Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program
• Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes
• Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties
• Recruits, hires and manages SSC staff associates
• Manages store metrics to ensure performance
• Maintains store KPIs to meet audit expectation requirements
• Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance

Sales Center Operations Manager I

• Provides interior design advice and product expertise
• Facilitates tile and stone selection, and project development/support
• Logs all client showroom visits, contact information, and detailed customer preference and selection notes in CMT
• Effectively communicates with customers and internal team members to follow the lead and ensure tracking/follow-up and sales closure
• Reports sales closures monthly
• Prospects for new business with an emphasis on Custom Builders and Residential Designers
• Makes outside sales calls as needed and follows up on leads to grow and drive business
• Maintains showroom samples and merchandising, including ordering, receiving, and maintaining models and displays
• Plans and hosts showroom tours and small and large events for industry trade to drive customer sales
• Attends outside trade events to develop industry relationships and build brand awareness

• Servicing walk-in customers
• Completing sales transactions
• Material handling duties such as receiving, loading/unloading material
• Pulling/assembling customers’ orders
• Conducting inventory checks
• Operating forklift equipment
• Maintaining a clean and organized facility
• Obeying all safety rules and reporting unsafe conditions

Customer Service, Warehouse Associate

• Increase Dealer product sales within assigned territory
• Improve existing business through current Dealers with a focus on the “Studio Direct” program and in line with Corporate and Regional objectives
• Develop new business within the territory
• Work with Regional Sales Management and Corporate Dealer Sales Management to enhance Dealer sales, product mix, and overall profitability
• Enters all call reports within Salesforce and maintains call cadence
• Services existing Studio Direct Dealers by making sales calls, developing business relationships, keeping them apprised of products, product promotions merchandising programs, and training dealer retail sales associates
• Prospects, secures and registers new Studio Direct Dealers
• Works with Studio Direct Dealers to specify Dal-Tile products on their residential new and remodel projects
• Maintains Studio Direct samples and merchandise to position our products as “go to” for the dealer retail sales associates
• Presents product knowledge seminars to Dealers during their regular sales meetings
• Reviews, monitors, and tracks product usage by Dealers and provides follow-up data to GSM
• Establishes working relationships with all dealer customers to ensure a complete working knowledge of their business practices and/or protocol and has a total working knowledge of all our marketing support materials and how they can best be utilized
• Communicates merchandising trends and competitive products and product-forecasting needs to GSM
• Performs all other assigned duties as required

• Servicing walk-in customers
• Completing sales transactions
• Receiving, loading/unloading material
• Pulling/assembling customers’ orders
• Conducting inventory checks
• Operating forklift equipment
• Maintaining a clean and organized facility
• Obeying safety rules and reporting accidents

Manager

• Oversee Maintenance projects within the facility, including scope, objectives, schedules, budgets, resource requirements, and risk assessments.
• Allocate Maintenance staff, contractors, and equipment, to effectively execute maintenance projects on time and within budget.
• Collaborate with suppliers and contractors to source parts, materials, and services necessary for Maintenance projects, negotiate contracts, and ensure work is completed to specifications.
• Coach, review, and delegate work to lower-level professionals.
• Participate in and may manage large, cross-functional projects or initiatives with strategic importance.

Senior Manager – Maintenance

• Conducts weekly sales calls - includes servicing existing customers as well as cold calling potential customers (average 4-5 cold calls per week).
• Prepares weekly Sales and Call reports.
• Develops monthly strategy for sales calls and prepares monthly travel calendar based on that strategy.
• Conducts area market analysis of top accounts in each area include top Dealers, top Contractors and top Builders.
• Researches area market product data to determine the types, styles and sizes most commonly purchased in the area to determine sales strategy.
• Grows market share by increasing sales and sales volume while maintaining company approved product margin goals.
• Completes Positive Action Forms for all cold calls resulting in a display, rack and/or sale.
• Utilizes influence and negotiation skills to sell and/or place displays in customers showrooms.
• Conducts client follow-ups via phone calls, letters and/or emails.
• Establishes and maintains client files and performs timely follow up on programs and projects.
• Provides PK seminars to customers.
• Utilizes On Demand reporting to achieve sales objectives.
• Performs other duties as required.

Outside Sales Representative

• Ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
• Process sales orders and resolve customer product or service issues.
• Provide customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Responsible for keying in orders, processing faxes and preparation of reports.
• Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Responds to customer needs.
• Participates in special projects and performs additional duties as required.

Customs Analyst

Customer Service – Warehouse Associate

Senior Finance Analyst

Director, Strategic Price Execution

Associate Sales Representative

Showroom Sales Specialist

Territory Manager – Dual

Sales Center Operations Manager I

Showroom Sales Specialist

Customer Service, Warehouse Associate

Associate Sales Representative

Customer Service, Warehouse Associate

Senior Manager – Maintenance

Outside Sales Representative

Customer Service Representative II