Customer Service Representative II
Mohawk Industries
full-time
Posted on:
Location Type: Office
Location: Plymouth • Minnesota • United States
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Salary
💰 $44,000 - $55,000 per year
Job Level
About the role
- Ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
- Process sales orders and resolve customer product or service issues.
- Provide customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
- Responsible for keying in orders, processing faxes and preparation of reports.
- Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
- Responds to customer needs.
- Participates in special projects and performs additional duties as required.
Requirements
- High School Diploma or GED equivalency required.
- 1 or more years call center or customer service experience.
- Focus on customer account management preferred.
- Prior textile industry knowledge is preferred.
Benefits
- Company Match on 401k
- Employee Purchase Discount
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecustomer account managementcoordinationproblem resolutioncommunication
Certifications
High School DiplomaGED