ModSquad

Customer Support

• Provide inbound phone support to customers during times when insurance agents are unavailable
• Help ensure a smooth and consistent customer experience

Customer Support Specialist, Inbound Phone Calls, Insurance Tool

• Assist players in live MMO environments through ticketing systems
• Resolve account, gameplay and technical issues
• Support player inquiries

Customer Support, MMO Gaming

Recruitment

• Source, qualify, interview, and endorse prospective Mod Contractors for MSQ client projects globally
• Fulfill demanding requisitions for contractor customer support engagements
• Identify, qualify, and recruit full-time employees for key positions

Temp Recruiter – Corporate Consultant

• Fulfill demanding requisitions for contractor customer support engagements
• Identify, qualify, and recruit full-time employees for key positions
• Ability to identify, source, and move candidates through our ATS database
• Work on multiple assignments simultaneously

Temp Sourcer – Corporate Consultant

Analytics Engineer

• Drive the implementation and continuous improvement of our data connections, analytics best practices, and ETL processes.
• Centralize the Company’s cloud data into Snowflake and facilitate modeling to support data analysis requirements from all functional groups of the company and its clients.
• Create a common data framework and glossary so all company and client data can be analyzed in a unified manner.
• Work with the product, operations, and executive management teams to create a data- enabled user and client roadmap that clearly defines roles and responsibilities while bringing all teams into our collaborative data programs.
• Collaborate with Sales, Marketing and Services leadership to support our external client base needs.
• Create and execute a plan to develop and mature our ability to measure and optimize usage growth, aligned with our user and client roadmap.
• Ensure all transactional systems can communicate with our modern data tech stack and that production data adheres to a unified data model.
• Collaborate with all functions of the company to address data needs and make required data available to analysts and end-users.
• Build a multi-modal service model that meets the non-homogeneous needs of our functional groups, from full service to self service, across our data stack.

Enterprise Analytics Engineer

• Fulfill demanding requisitions for contractor customer support engagements
• Identify, qualify, and recruit full-time employees for key positions
• Ability to identify, source, and move candidates through our ATS database

Product Marketing

• Collaborate closely with our Technology team to help architect the GTM tech stack
• Build and maintain robust attribution, funnel efficiency, and ABM reporting
• Lead data model design, and partner with our technology team on systems integration and process optimization
• Operationalize ABM strategies—including account targeting, orchestration, and measurement
• Partner with RevOps, Sales, and Marketing leadership to align GTM motions
• Spearhead the adoption of AI-driven GTM tools
• Champion a test-and-learn culture

Manager, GTM Systems and Operations

Sales

• Cultivate and develop new business relationships and serve as a trusted business consultant to senior decision-makers
• Assume a lead role in managing sales opportunities and customer negotiations in your region
• Identify proficient sales strategies and tactics for generating leads and closing business (it's all about MRR!)
• Develop strong relationships with key strategic partners and, when appropriate, orchestrate the sales process through channel partners
• Engage and utilize the marketing team to target top regional prospects

VP of Sales

Data Analyst

• Perform in-depth data analysis to uncover trends, patterns, and anomalies, providing clear and actionable insights for cross-functional teams and clients.
• Build and maintain interactive dashboards and reports that make complex findings simple and impactful.
• Collaborate with Product, Operations, and Executive teams to translate business questions into analytical solutions.
• Partner with Sales, Marketing, and Services leadership to enhance engagement and business strategies with data-driven insights.
• Contribute to growth measurement and optimization, aligning with our user and client roadmap.
• Ensure data integrity and accuracy, working closely with the wider data team on quality initiatives.
• Empower teams with self-service analytics tools and training.
• Present findings and recommendations to stakeholders, tailoring communication for different audiences.

Enterprise Data Analyst

Content Marketing Manager

• Review, approve, or remove posts and comments according to moderation guidelines
• Apply moderation actions using established macros and documentation
• Moderate content primarily on forums, with limited Reddit coverage
• Handle modmail by directing users to official support channels when needed
• Escalate issues appropriately following internal procedures
• Maintain a calm, empathetic, and technically accurate tone at all times

Content Moderator – Technology, Hardware Communities

Bilingual

• Evaluate and annotate audio content and search scenarios with accuracy and cultural awareness
• Interpret user intent from queries and listening contexts
• Research and validate information to support high-quality evaluations
• Apply detailed guidelines consistently while exercising sound judgment
• Clearly document insights and questions in English
• Meet 1 - 2 week annotation deadlines across rotating project types
• Incorporate feedback and escalate issues when appropriate

Bilingual Annotation, Russian/English

• Respond to customer inquiries through phone and email in a professional, timely manner
• Actively listen and communicate with empathy to ensure customers feel heard and understood
• Provide accurate, detailed, and timely resolutions to customer questions
• Escalate issues appropriately when necessary
• Stay informed about task updates and policy changes to maintain accuracy
• Meet and maintain established performance metrics

ModSquad

Customer Support Specialist, Inbound Phone Calls, Insurance Tool

Customer Support, MMO Gaming

Temp Recruiter – Corporate Consultant

Temp Sourcer – Corporate Consultant

Enterprise Analytics Engineer

Temp Recruiter – Corporate Consultant

Manager, GTM Systems and Operations

VP of Sales

Enterprise Data Analyst

Content Moderator – Technology, Hardware Communities

Bilingual Annotation, Russian/English

Bilingual Customer Support – Seasonal – Property Taxes

Bilingual Annotation – Mandarin/English

Bilingual Annotation – Telugu/English

Bilingual Annotation, Kannada/English