Customer Support, MMO Gaming
ModSquad
part-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Assist players in live MMO environments through ticketing systems
- Resolve account, gameplay and technical issues
- Support player inquiries
Requirements
- A passionate gamer who engages with both newer and older games, especially classic MMOs
- Has a great personality and highly detail-orientated
- Comes to work ready to go and fully committed to surpassing expectations
- Has a knack for solving problems quickly and efficiently
- Fast learner, quick to adapt to change, understands how to navigate complexities, and is unafraid to speak up and share valuable insights
- Customer-friendly demeanor with a flexible attitude
- Reliable, trustworthy, and dependable
- Experience with technical support
- Excellent written and verbal English communication skills
- Experience with web-based research
- Experience working with company escalation policy
- A dedicated laptop or desktop with Windows 11 or newer
- Minimum of 10 GB RAM
- Available disk space of 30GB+
- Dedicated AMD or NVIDIA graphics card
- Dual monitor setup
- Reliable internet connection
- Willingness to install ModSquad security software and enable two-factor authentication on both your device and mobile phone
Benefits
- Remote work
- Set your own schedule
- Opportunities to work on various projects
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportweb-based researchproblem solvingcustomer service
Soft Skills
detail-orientedadaptabilitycommunicationreliabilitytrustworthinessflexibilitycommitmentinsight sharing