ModSquad

Bilingual Customer Support – Seasonal – Property Taxes

ModSquad

part-time

Posted on:

Location Type: Remote

Location: Florida • Texas • United States

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About the role

  • Respond to customer inquiries through phone and email in a professional, timely manner
  • Actively listen and communicate with empathy to ensure customers feel heard and understood
  • Provide accurate, detailed, and timely resolutions to customer questions
  • Escalate issues appropriately when necessary
  • Stay informed about task updates and policy changes to maintain accuracy
  • Meet and maintain established performance metrics

Requirements

  • Bilingual in English and Spanish
  • Prior experience with property taxes is a plus
  • Strong problem-solving and critical thinking abilities
  • Excellent organizational and multitasking skills in a fast-paced environment
  • Exceptional grammar and written communication skills
Benefits
  • Self-schedule a minimum of 20 hours per week
  • Minimum 90-day commitment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
bilingualproperty taxes
Soft skills
active listeningempathyproblem-solvingcritical thinkingorganizational skillsmultitaskingwritten communication