Customer Support

• Serve as the first point of contact for customers of a leading music streaming service
• Respond to customer inquiries via inbound messages in Japanese and English
• Troubleshoot technical issues and help customers navigate the platform
• Ensure customers have the best possible listening experience
• Complete required orientation and adhere to production scheduling and weekly hour commitments
• Collaborate with ModSquad and the client to escalate and resolve complex issues

Bilingual Customer Support – Music Streaming, Japanese/English

Customer Service Specialist II

Bilingual Customer Support, Japanese/English – Music Streaming

CRM Platform Lead

Desktop Support Specialist