Bilingual Customer Support, Portuguese/English – Music Streaming
ModSquad
Bilingual Customer Support, Korean/English
ModSquad
part-time
Posted on:
Origin: • 🇰🇷 South Korea
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responding to customer inquiries via inbound web messages in Korean and English
- Guiding users through technical or account issues with patience and clarity
- Offering helpful tips so customers can get the most from their music experience
- Providing friendly, reliable support that builds brand loyalty
- Serving as a frontline team member and the friendly voice behind the screen to help music lovers around the world
- Participating in orientation and meeting production/project hour commitments
Requirements
- Fluent in Korean and English (both written and spoken)
- Experienced in managing 3-5 chats at once in a fast-paced support environment
- Strong interpersonal skills with a warm, solution-focused style
- Comfortable with tech tools, chat platforms, and multitasking
- Passionate about music
- Qualified applicants will have to complete language assessments in Korean and English
- Availability for orientation: 40 hours per week for 8-week orientation (Orientation phase 1: 4 weeks, 4 AM - 1 PM PT; Orientation phase 2: 4 weeks, self-scheduled between 7 AM - 12 AM PT)
- Availability for production hours (Pacific Time): Daily, 7 AM - 12 AM; Project commitments: 25 hours per week; 12 hours required on Saturday and/or Sunday; 180 days (as needed by ModSquad)
- Workspace Requirements: dedicated laptop or desktop computer running Windows 10 or above; working webcam and willingness to use it during orientation/as needed by project; must be willing to download and install ModSquad security systems on your computer and mobile phone; stable broadband internet connection of 25 MBPS or greater; 8 GB RAM or better; dual monitors highly recommended; Chromebook is not sufficient
- Applicants residing in California, Colorado, New York, and Washington are excluded from this advertisement
