Customer Support

• Responding to customer inquiries via inbound web messages in Korean and English
• Guiding users through technical or account issues with patience and clarity
• Offering helpful tips so customers can get the most from their music experience
• Providing friendly, reliable support that builds brand loyalty
• Serving as a frontline team member and the friendly voice behind the screen to help music lovers around the world
• Participating in orientation and meeting production/project hour commitments

Bilingual Customer Support, Korean/English

Customer Service Representative