Bilingual Customer Support, French/English
ModSquad
Bilingual Customer Support, Thai and English
ModSquad
part-time
Posted on:
Origin: • 🇹🇭 Thailand
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the first point of contact for customers of a music streaming service
- Respond to customer inquiries via inbound messages in Thai and English
- Help customers navigate the platform and troubleshoot technical issues
- Ensure customers have the best possible listening experience
- Handle multiple simultaneous chats (3-5) while providing top-tier customer support
- Complete required 8-week orientation and adhere to scheduled production hours
- Work remotely as part of ModSquad's contracted team for the project
Requirements
- Fluent in Thai and English with professional-level communication skills in both
- All qualified applicants must complete language assessments in Thai and English
- Experience providing support through inbound messaging
- Experience handling 3-5 simultaneous chats
- Availability for 40 hours/week during 8-week orientation (Orientation phase 1: 4 AM - 1 PM PT; phase 2: self-scheduled 6 AM - 7 PM PT)
- Available for production hours daily 6 AM - 7 PM PT (Pacific Time)
- Project commitment: 25 hours per week; 12 hours required on Saturday and/or Sunday; 180 days (as needed by ModSquad)
- Dedicated laptop or desktop computer running Windows 10 or newer
- Willingness to install ModSquad security software and a 2FA app on mobile device
- Access to a webcam or a smartphone capable of capturing clear photos
- Stable broadband internet connection with a minimum speed of 25 Mbps
- At least 8 GB of RAM (dual monitors strongly recommended)
- Chromebook is not sufficient for ModSquad projects
- Ability to troubleshoot technical issues and maintain composure under pressure