Bilingual Customer Support, French/English
ModSquad
part-time
Posted on:
Location: California, Colorado, New York, Washington • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as first point of contact for customers of a leading music streaming service
- Respond to customer inquiries via inbound messages in both French and English
- Help customers navigate the platform and troubleshoot technical issues
- Ensure customers have the best possible listening experience
- Handle multiple simultaneous chats and manage workload under pressure
- Complete required orientation and adhere to production scheduling and commitments
- Participate in language assessments and follow ModSquad security/software requirements
Requirements
- Fluent in French and English with professional-level communication skills
- Must complete language assessments in French and English
- Experience providing support through inbound messaging
- Ability to handle 3-5 simultaneous chats
- Orientation: 40 hours/week for 8-week orientation (Phase 1: 4 weeks 4 AM - 1 PM PT; Phase 2: 4 weeks self-scheduled 9 AM - 10 PM PT)
- Available Production Hours (PT): Daily 9 AM - 10 PM; Project commitment 25 hours/week; 12 hours required on Saturday and/or Sunday; 180 days as needed
- Workspace: dedicated laptop or desktop running Windows 10 or newer
- Willingness to install ModSquad security software and a 2FA app on mobile device
- Access to a webcam or smartphone capable of capturing clear photos
- Stable broadband internet connection with minimum speed of 25 Mbps
- At least 8 GB of RAM (dual monitors strongly recommended)
- Chromebook is not sufficient for ModSquad projects
- Note: applicants residing in California, Colorado, New York, and Washington are excluded