Mize

Customer Support

• Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code, to identify and solve complex support issues escalated by other support levels
• Maintain a low rate of non-bug escalations to the development team
• Write technical notes and troubleshooting procedures for the entire Support team
• Manage assigned cases to meet service level agreements while continuously providing updates to the business
• Provide ongoing support and work closely with business teams throughout the company
• Work closely with the operations team on flagship product maintenance and daily operations
• Assist the entire R&D team
• Provide continuous support to global customers and operations while working shifts, including weekends

Customer Support Specialist

• Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues escalated by other support levels
• Maintain a low rate of non-bug escalations to the development team
• Write technical notes and troubleshooting procedures for the entire Support team
• Manage assigned cases to meet service level agreements while continuously providing updates to the business
• Provide ongoing support and work closely with business teams throughout the company
• Work closely with the operations team on flag product maintenance and daily operations while assisting the entire R&D team
• Work in shifts, including weekends, to provide continuous support to global customers and operations

• Perform in-depth troubleshooting, including database analysis, reading system logs, and debugging product code, to identify and solve complex support issues escalated by other support levels
• Maintain a low rate of non-bug escalations to the development team
• Write technical notes and troubleshooting procedures for the entire Support team
• Manage assigned cases to meet service level agreements while continuously providing updates to the business
• Provide ongoing support and work closely with business teams throughout the company
• Work closely with the operations team on flagship product maintenance and daily operations
• Assist the entire R&D team
• Work in shifts, including weekends, to provide continuous support to global customers and operations

• Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code, to identify and solve complex support issues escalated by other support levels
• Maintain a low rate of non-bug escalations to the development team
• Write technical notes and troubleshooting procedures for the entire Support team
• Manage assigned cases to meet service level agreements while providing continuous updates to the business
• Provide ongoing support and work closely with business teams throughout the company
• Work closely with the operations team on flagship product maintenance and daily operations
• Assist the entire R&D team

• Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues escalated by other support levels
• Maintain a low rate of non-bug escalations to the development team
• Write technical notes and troubleshooting procedures for the entire Support team
• Manage assigned cases to meet service level agreements while continuously providing updates to the business
• Provide ongoing support and work closely with business teams throughout the company
• Work closely with the operations team on flag product maintenance and daily operations
• Assist the entire R&D team
• Provide continuous support to global customers and operations through shifts, including weekends