Customer Support Specialist

Mize

Customer Support Specialist troubleshooting Mize’s fintech travel technology for global clients. Supporting operations, R&D, and continuous customer service across shifts and weekends.

Posted 8/24/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong troubleshooting abilities, including DB analysis and system log reading, while effectively managing customer support cases to meet service level agreements. Proficient in SQL and experienced in providing technical solutions in a fast-paced, team-oriented environment.

Highest-signal resume keywords

SQL ProficiencyCreative TroubleshootingSystem Log AnalysisZendesk ExperienceCustomer Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DB AnalysisTechnical WritingTroubleshooting ProceduresTechnical SolutionsService Level Agreements

Soft Skills

Multi-taskingSelf-motivatedTeam PlayerCreative Problem SolvingTime Management

Tools & Technologies

Zendesk

Industry Keywords

Travel IndustryB2B ClientsSoftware SupportTechnical Support

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues escalated by other support levels
Maintain a low rate of non-bug escalations to the development team
Write technical notes and troubleshooting procedures for the entire Support team
Manage assigned cases to meet service level agreements while continuously providing updates to the business
Provide ongoing support and work closely with business teams throughout the company
Work closely with the operations team on flag product maintenance and daily operations while assisting the entire R&D team
Work in shifts, including weekends, to provide continuous support to global customers and operations

Requirements

What you’ll need

2+ years’ experience in customer support role in a software/technical company
Experience with SQL
Proficiency in English (written and verbal)
Creative troubleshooting abilities
Ability to understand flows and provide creative technical solutions
Ability to comply with tight deadlines and self-prioritize
Multi-tasking, self-learning, highly motivated and a team player
Advantage: Experience with System log analysis
Advantage: Experience with Zendesk
Advantage: Experience working in the Travel Industry
Advantage: Working with B2B Clients

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Mize Website LinkedIn All Job Openings 51 - 200 employees Founded 2016 💼 Consulting 📦 Logistics 🏨 Hospitality Consulting
Logistics
Hospitality Mize is a fintech-driven company revolutionizing the travel industry with innovative technology solutions. Their platform offers business and fintech optimization suites designed to enhance the profitability of travel companies, optimizing the entire booking cycle to maximize revenue and improve customer experience. Through AI-driven automation, Mize empowers clients to increase their profit margins significantly, having optimized millions of bookings and generated substantial additional profits for their partners. Customer Support Specialist 🔥 2 minutes ago 🇵🇭 Philippines – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 👻 Ghost score 12% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues escalated by other support levels
Maintain a low rate of non-bug escalations to the development team
Write technical notes and troubleshooting procedures for the entire Support team
Manage assigned cases to meet service level agreements while continuously providing updates to the business
Provide ongoing support and work closely with business teams throughout the company
Work closely with the operations team on flag product maintenance and daily operations while assisting the entire R&D team
Work in shifts, including weekends, to provide continuous support to global customers and operations 🎯 Requirements
2+ years’ experience in customer support role in a software/technical company
Experience with SQL
Proficiency in English (written and verbal)
Creative troubleshooting abilities
Ability to understand flows and provide creative technical solutions
Ability to comply with tight deadlines and self-prioritize
Multi-tasking, self-learning, highly motivated and a team player
Advantage: Experience with System log analysis
Advantage: Experience with Zendesk
Advantage: Experience working in the Travel Industry
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