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Mize

Customer Support Specialist

Mize

Customer Support Specialist troubleshooting Mize’s fintech-travel platform for global customers. Analyzing databases, logs, and code while supporting operations and R&D across shifts.

Posted 8/24/2026full-timeRemote • 🇲🇰 North MacedoniaJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong troubleshooting abilities, including DB analysis and system log reading, while providing technical support to global customers. Proficient in SQL and experienced in managing customer support cases to meet service level agreements.

Highest-signal resume keywords
SQLCreative TroubleshootingSystem Log AnalysisZendeskCustomer Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
DB AnalysisDebuggingTechnical WritingTroubleshooting ProceduresTechnical Solutions
Soft Skills
Multi-taskingSelf-motivatedTeam PlayerAbility to Meet DeadlinesCreative Problem Solving
Tools & Technologies
Zendesk
Industry Keywords
Software SupportTechnical SupportTravel IndustryB2B Clients

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues escalated by other support levels
  • Maintain a low rate of non-bug escalations to the development team
  • Write technical notes and troubleshooting procedures for the entire Support team
  • Manage assigned cases to meet service level agreements while continuously providing updates to the business
  • Provide ongoing support and work closely with business teams throughout the company
  • Work closely with the operations team on flag product maintenance and daily operations
  • Assist the entire R&D team
  • Provide continuous support to global customers and operations through shifts, including weekends

Requirements

What you’ll need
  • 2+ years’ experience in customer support role in a software/technical company
  • Experience with SQL
  • Proficiency in English (written and verbal)
  • Creative troubleshooting abilities
  • Ability to understand flows and provide creative technical solutions
  • Ability to comply with tight deadlines and self-prioritize
  • Multi-tasking, self-learning, highly motivated and a team player
  • Advantage: Experience with System log analysis
  • Advantage: Experience with Zendesk
  • Advantage: Experience working in the Travel Industry
  • Advantage: Working with B2B Clients

Benefits

Comp & perks
  • Full-time employment
  • Remote work arrangement
  • Shift work including weekends for continuous customer support