Customer Support Specialist

Mize

Customer Support Specialist troubleshooting Mize’s fintech travel software for Brazilian customers. Supporting global operations through SQL, log analysis, case management, and technical issue resolution.

Posted 8/24/2026full-timeRemote • 🇧🇷 BrazilJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong troubleshooting abilities, including DB analysis and system log reading, while providing technical support to global customers. Proficient in managing cases to meet service level agreements and collaborating with business and operations teams.

Highest-signal resume keywords

SQLTechnical SupportTroubleshootingZendeskB2B Client Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DB AnalysisSystem Log AnalysisCreative Technical SolutionsCase ManagementService Level Agreements

Soft Skills

Creative Troubleshooting AbilitiesMulti-taskingSelf-motivatedTeam PlayerAbility to Comply with Deadlines

Tools & Technologies

Zendesk

Industry Keywords

Customer SupportSoftware CompanyTravel Industry

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code, to identify and solve complex support issues escalated by other support levels
Maintain a low rate of non-bug escalations to the development team
Write technical notes and troubleshooting procedures for the entire Support team
Manage assigned cases to meet service level agreements while continuously providing updates to the business
Provide ongoing support and work closely with business teams throughout the company
Work closely with the operations team on flagship product maintenance and daily operations
Assist the entire R&D team
Provide continuous support to global customers and operations while working shifts, including weekends

Requirements

What you’ll need

2+ years’ experience in customer support role in a software/technical company
Experience with SQL
Proficiency in English (written and verbal)
Creative troubleshooting abilities
Ability to understand flows and provide creative technical solutions
Ability to comply with tight deadlines and self-prioritize
Multi-tasking, self-learning, highly motivated and a team player
Experience with System log analysis (advantage)
Experience with Zendesk (advantage)
Experience working in the Travel Industry (advantage)
Working with B2B Clients (advantage)

Benefits

Comp & perks

Remote work
Full-time employment
Shift work including weekends