Customer Support Specialist

Mize

Customer Support Specialist troubleshooting Mize’s fintech travel software for global customers. Supporting operations, R&D, and SLA-managed technical cases through SQL and system analysis.

Posted 8/24/2026full-timeRemote • 🇷🇴 RomaniaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong troubleshooting skills, including DB analysis and system log reading, while effectively managing customer support cases to meet service level agreements. Proficient in SQL and experienced in providing technical solutions in a collaborative environment.

Highest-signal resume keywords

SQL ProficiencyCreative TroubleshootingSystem Log AnalysisZendesk ExperienceB2B Client Interaction

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DB AnalysisTechnical WritingTroubleshooting ProceduresCreative Technical SolutionsService Level Agreement Management

Soft Skills

Multi-taskingSelf-motivatedTeam PlayerAbility to Meet DeadlinesSelf-prioritization

Tools & Technologies

Zendesk

Industry Keywords

Customer SupportSoftware IndustryTravel Industry

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code, to identify and solve complex support issues escalated by other support levels
Maintain a low rate of non-bug escalations to the development team
Write technical notes and troubleshooting procedures for the entire Support team
Manage assigned cases to meet service level agreements while providing continuous updates to the business
Provide ongoing support and work closely with business teams throughout the company
Work closely with the operations team on flagship product maintenance and daily operations
Assist the entire R&D team

Requirements

What you’ll need

2+ years’ experience in customer support role in a software/technical company
Experience with SQL
Proficiency in English (written and verbal)
Creative troubleshooting abilities
Ability to understand flows and provide creative technical solutions
Ability to comply with tight deadlines and self-prioritize
Multi-tasking, self-learning, highly motivated and a team player
Experience with system log analysis (advantage)
Experience with Zendesk (advantage)
Experience working in the Travel Industry (advantage)
Working with B2B Clients (advantage)

Benefits

Comp & perks

Shift work, including weekends, to provide continuous support
Remote work arrangement