Customer Support Specialist

Mize

Customer Support Specialist troubleshooting Mize’s fintech travel software for Argentina-based global customers. Supporting operations, R&D, and product maintenance through SQL analysis and technical debugging.

Posted 8/24/2026full-timeRemote • 🇦🇷 ArgentinaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong troubleshooting skills, including database analysis and system log reading, while effectively managing customer support cases to meet service level agreements. Proficient in SQL and experienced in providing technical solutions in a collaborative environment.

Highest-signal resume keywords

SQLCreative TroubleshootingSystem Log AnalysisZendeskB2B Client Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database AnalysisDebuggingTechnical WritingTroubleshooting ProceduresCase Management

Soft Skills

MultitaskingSelf-PrioritizationTeam CollaborationMotivationCreative Problem Solving

Tools & Technologies

Zendesk

Industry Keywords

Customer SupportSoftware CompanyTravel Industry

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Perform in-depth troubleshooting, including database analysis, reading system logs, and debugging product code, to identify and solve complex support issues escalated by other support levels
Maintain a low rate of non-bug escalations to the development team
Write technical notes and troubleshooting procedures for the entire Support team
Manage assigned cases to meet service level agreements while continuously providing updates to the business
Provide ongoing support and work closely with business teams throughout the company
Work closely with the operations team on flagship product maintenance and daily operations
Assist the entire R&D team
Work in shifts, including weekends, to provide continuous support to global customers and operations

Requirements

What you’ll need

2+ years’ experience in a customer support role in a software/technical company
Experience with SQL
Proficiency in English, written and verbal
Creative troubleshooting abilities
Ability to understand flows and provide creative technical solutions
Ability to comply with tight deadlines and self-prioritize
Ability to multitask, self-learn, stay highly motivated, and work as part of a team
Experience with system log analysis (advantage)
Experience with Zendesk (advantage)
Experience working in the travel industry (advantage)
Experience working with B2B clients (advantage)

Benefits

Comp & perks

Remote work arrangement
Full-time employment