Mitto

Sales

• Own and execute the sales strategy for Brazil
• Build and maintain a strong pipeline of qualified enterprise opportunities
• Develop new business through outbound prospecting, referrals, strategic partnerships, marketing campaigns and industry events
• Identify and prioritize high-value enterprise accounts
• Act as a trusted advisor, helping customers improve customer engagement and achieve business objectives through Mitto's solutions
• Manage the complete enterprise sales cycle from prospecting through contract signature
• Conduct discovery sessions and understand customer business challenges
• Prepare commercial proposals and negotiate contracts
• Ensure a smooth transition of new customers to Customer Success and Service Delivery
• Analyze the Brazilian market and identify new business opportunities
• Collaborate with Marketing, Product, Presales, Customer Success and regional sales teams

Enterprise Sales Manager

• Own and execute the sales strategy for Mexico.
• Build and maintain a strong pipeline of qualified enterprise opportunities.
• Create, identify and qualify new sales opportunities.
• Develop new business through outbound prospecting, referrals, strategic partnerships, marketing campaigns and industry events.
• Identify and prioritize high-value enterprise accounts.
• Expand Mitto's customer portfolio while increasing market penetration.
• Build relationships with executive stakeholders, business decision makers, technical teams and influencers.
• Act as a trusted advisor, helping customers improve customer engagement and achieve business objectives through Mitto's solutions.
• Own annual sales targets and consistently achieve or exceed revenue objectives.
• Manage the complete enterprise sales cycle from prospecting through contract signature.
• Conduct discovery sessions and understand customer business challenges.
• Position Mitto's CPaaS, messaging and omnichannel solutions according to customer needs.
• Prepare commercial proposals and negotiate contracts.
• Coordinate solution design, demos and technical validation together with Presales and Product teams.
• Participate in responses to enterprise RFPs involving cloud communications and CPaaS solutions.
• Ensure a smooth transition of new customers to Customer Success and Service Delivery.
• Analyze the Mexican market and identify new business opportunities.
• Stay informed about industry trends, competitors, technologies and customer needs.
• Contribute to go-to-market strategies for the Enterprise segment.
• Participate in target account selection and sales prioritization.
• Identify scalable customer use cases that can be replicated across Latin America.
• Increase Mitto's visibility and positioning within the Mexican CPaaS market.
• Build long-term strategic relationships with customers.
• Develop customer references and advocacy programs.
• Collaborate with Marketing, Product, Presales, Customer Success and regional sales teams.
• Support multinational opportunities involving Mexican decision-makers.
• Share market intelligence and customer feedback with internal stakeholders.
• Maintain accurate Salesforce records, including pipeline, forecasts, customer activities and next steps.
• Deliver regular reporting on pipeline health, revenue forecasts, opportunities and risks.
• Ensure CRM discipline and forecast accuracy.

Account Manager

• Own and grow a portfolio of strategic SaaS partners across EMEA
• Develop and execute partner business plans aligned with Mitto’s growth objectives
• Build strong relationships with partner executives, sales leaders, and key stakeholders
• Drive partner-sourced and partner-influenced pipeline to generate new revenue opportunities
• Identify opportunities for Mitto’s customer engagement solutions within partner ecosystems
• Collaborate with Sales, Pre-Sales, Product, and Marketing teams to accelerate deal progression
• Deliver partner enablement sessions and ensure strong understanding of Mitto’s products and value proposition
• Execute joint go-to-market initiatives, including campaigns, webinars, events, and account mapping activities
• Support partner-led customer presentations, workshops, and executive meetings
• Expand adoption of Mitto’s integrations and grow Mitto’s presence within enterprise B2C accounts across EMEA

Partnerships Manager

Support Engineer

• Actively provide support for companies and enterprises using our platform, helping them get the best experience from Mitto products
• Receive inquiries from customers directly via email. Over 90% of our support inquiries are handled by email
• Actively communicate with partners, and other Mitto tech teams to maintain platform stability
• Provide insight and assistance to business teams regarding client needs, feature requests and general inquiries
• Participate in creation of the new platform and product features
• Provide in-depth support to all clients, no matter their size
• Troubleshooting any quality degradation reported by other customers or departments
• Maintain and expand technical knowledge across all Mitto products and services, tools, and processes

Customer Support Technician

Customer Support

• Learn about the telecommunication industry and Mitto products
• Deep dive into our business model and client portfolio
• Learn how to actively provide support for companies and enterprises using our platform, helping them get the best experience from Mitto products
• Learn to use diverse tools and platforms (Grafana, Kibana, Zendesk)
• Learn how to monitor and analyze quality of our customers’ traffic
• Gradually start to communicate with our customers, partners, and internally with other Mitto teams
• Maintain and expand technical knowledge across all Mitto products and services, tools, and processes
• Provide support to all clients, using different communication channels
• Troubleshoot any quality degradation reported by other customers or departments, make adjustment when required
• Expand technical knowledge during the whole internship program (basic understanding of mobile services - technologies, protocols - SMPP, SS7)
• Work in shifts

Customer Support – Paid Internship

• Define and execute the enterprise sales strategy, including territory planning, account ownership, vertical focus, and resource allocation
• Drive sustainable revenue growth by building strong pipelines and closing complex, high-value enterprise deals
• Lead a solutions-driven sales approach, positioning Mitto as the preferred CPaaS partner through clear competitive differentiation
• Identify, qualify, secure, and cultivate new enterprise accounts while expanding existing strategic relationships
• Develop and maintain executive-level relationships with key stakeholders across strategic accounts
• Own selected high-impact accounts when required and ensure full lifecycle customer satisfaction (acquisition, implementation, support)
• Lead, coach, and scale a high-performing enterprise sales team, setting clear targets and accountability standards
• Plan and execute recruitment and onboarding aligned with the approved sales strategy
• Collaborate cross-functionally (Operations, Product, Finance, etc.) to structure and deliver complex enterprise solutions, including participation in global RFPs
• Represent Mitto at industry events and executive engagements while actively promoting and expanding the enterprise business
• Foster a positive team environment to maintain morale and engagement

Enterprise Sales Manager

Enterprise Sales Manager

Partnerships Manager

Customer Support Technician

Customer Support – Paid Internship

Head of Enterprise Sales, APAC