Customer Support – Paid Internship

Mitto

Internship role providing customer support and learning about the telecommunication industry. Join Mitto's global team to gain insights into cloud-communications through hands-on experience.

Posted 6/14/2026internshipBelgrade • 🇷🇸 SerbiaEntry LevelWebsite

Tech Stack

Tools & technologies

Grafana

About the role

Key responsibilities & impact

Learn about the telecommunication industry and Mitto products
Deep dive into our business model and client portfolio
Learn how to actively provide support for companies and enterprises using our platform, helping them get the best experience from Mitto products
Learn to use diverse tools and platforms (Grafana, Kibana, Zendesk)
Learn how to monitor and analyze quality of our customers’ traffic
Gradually start to communicate with our customers, partners, and internally with other Mitto teams
Maintain and expand technical knowledge across all Mitto products and services, tools, and processes
Provide support to all clients, using different communication channels
Troubleshoot any quality degradation reported by other customers or departments, make adjustment when required
Expand technical knowledge during the whole internship program (basic understanding of mobile services - technologies, protocols - SMPP, SS7)
Work in shifts

Requirements

What you’ll need

Final year student or graduated student from Higher education of Applied studies or Faculty (technical background, computer science or IT-related field is a plus)
Fluent in written and spoken English language
Excellent problem-solving skills, analytical approach, high level of responsibility, strong ability to prioritize
Eager to learn new technologies, procedures, or client's use cases

Benefits

Comp & perks

A collaborative environment of talented individuals across the world that enables you, and every other team member, to make a direct impact on our collective success
Flexibility in where and how you work (remote-first culture, generous time off and lots of autonomy to do your best work)
Laptop, screen, mouse, headset - whatever you need to get the job done!
Opportunity for a full-time position after the internship program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical knowledgemobile servicesSMPPSS7problem-solvinganalytical skillsprioritization

Soft Skills

eager to learnresponsibilitycommunicationcustomer support