Miter

Launch Manager

Miter

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $120,000 - $140,000 per year

About the role

  • Proactively manage the full implementation process for your book of business, providing visibility into project status and risk
  • Partner with customers to understand their requirements, and consult on optimal Miter configuration for their needs
  • Migrate employee and payroll data from legacy systems into Miter, ensuring accuracy and completeness
  • Provide training and product guidance to employers and brokers throughout the implementation process
  • Troubleshoot and resolve implementation blockers quickly and calmly, maintaining trust with the customer
  • Collaborate closely with Product and Engineering to prioritize enhancements that will make launches smoother and faster

Requirements

  • 3+ years of SaaS implementation/onboarding, consulting or project management experience
  • Excellent written and verbal communication skills, able to simplify complex concepts for non-experts
  • Proven ability to manage multiple projects and stakeholders simultaneously
  • Customer-first mindset with high empathy and ownership
  • Strong problem-solving skills and ability to adapt when priorities shift
  • Detail-oriented with exceptional organizational skills.
Benefits
  • Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
  • Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
  • 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
  • Unlimited PTO: Take the time you need to recharge and be your best self.
  • Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
  • Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
  • Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
  • Community: Multiple company-wide and team-specific off-sites per year.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS implementationproject managementdata migrationMiter configurationtrainingtroubleshootingconsulting
Soft Skills
communicationproblem-solvingorganizational skillscustomer-first mindsetempathyownershipadaptabilitydetail-oriented