Provider Onboarding Specialist
Delta Dental Institute
Salary
💰 $120,000 - $150,000 per year
Job Level
Mid-LevelSenior
About the role
- Proactively manage the full implementation process for your book of business, providing visibility into project status and risk
- Partner with customers to understand their requirements, and consult on optimal Miter configuration for their needs
- Migrate employee and payroll data from legacy systems into Miter, ensuring accuracy and completeness
- Provide training and product guidance to employers and brokers throughout the implementation process
- Troubleshoot and resolve implementation blockers quickly and calmly, maintaining trust with the customer
- Collaborate closely with Product and Engineering to prioritize enhancements that will make launches smoother and faster
Requirements
- 3+ years of SaaS implementation/onboarding, consulting or project management experience
- Excellent written and verbal communication skills, able to simplify complex concepts for non-experts
- Proven ability to manage multiple projects and stakeholders simultaneously
- Customer-first mindset with high empathy and ownership
- Strong problem-solving skills and ability to adapt when priorities shift
- Detail-oriented with exceptional organizational skills
