Miter

Solutions Engineer

• Diagnose and resolve technical roadblocks during customer implementations — including configuration challenges, integration issues, and complex workflow design
• Partner with Launch Managers, Product, and Engineering to scope technical requirements, evaluate feasibility, and implement lightweight solutions when possible
• Support pre-sales by participating in technical discovery, evaluating integration requirements, and delivering tailored demos for complex prospects
• Build and maintain internal documentation on integration patterns, product workflows, and recommended technical configurations to scale knowledge across the team
• Develop repeatable approaches for common technical challenges so the broader team can move faster

Payroll

• Lead YTD (Year-to-Date) data transfers during the customer onboarding process, working directly with customers to collect and validate payroll, tax, and employee data
• Transform data from PDFs, spreadsheets, and other systems into Miter’s required formats
• Collaborate with Launch Managers to ensure timely and error-free go-lives
• Manage 20+ YTD implementations at once while balancing deadlines
• Conduct detailed mapping discussions with customers to confirm data alignment
• Identify missing or incorrect data and proactively communicate corrections
• Partner with broader Launch and Biz Operations team to recommend process improvements and share best practices

Payroll Operations Manager

Account Executive

• Prospect & Qualify: Strategically manage geographically aligned prospects. Effectively target and qualify their “fit” based on Miter’s value proposition.
• Consultative Selling: Conduct deep discovery to understand a contractor's unique business needs and pain points related to payroll, HR, and field operations. Be an expert on industry trends to establish credibility with C-suite executives looking to stay ahead.
• Demonstrate Value: Effectively position and demonstrate how Miter's all-in-one platform provides contractors with a consolidated way to integrate all key components of running their business.
• Drive Business: Negotiate and close new logo opportunities, consistently meeting and exceeding monthly and quarterly revenue targets.
• Collaborate: Partner with internal teams, including sales development, launch and customer success, to ensure a seamless handoff and successful implementation for new customers.
• Manage Pipeline: Maintain an organized and accurate forecast. Including up to date pipeline stages and forecast categories.
• Be a Founder: Bring an entrepreneurial mindset to the team, identifying opportunities for improvement and contributing to a dynamic, rapidly growing company.

Account Manager

• Build and scale Miter's partnerships function from scratch — covering program design, partner acquisition, relationship management, and channel infrastructure
• Manage partner tiers, incentive structures, onboarding flows, and enablement programming
• Coordinate co-sell motions with Sales, surface integration opportunities with Product, and support co-marketing with Marketing
• Define and track core KPIs including partner-sourced pipeline, influenced ARR, activation rates, and goal attainment
• Sign first partners, establish repeatable motions, and build the infrastructure that makes partnerships a durable revenue channel

Head of Partnerships

Manager

• Proactively manage the full implementation process for your book of business, providing visibility into project status and risk
• Partner with customers to understand their requirements, and consult on optimal Miter configuration for their needs
• Migrate employee and payroll data from legacy systems into Miter, ensuring accuracy and completeness
• Provide training and product guidance to employers and brokers throughout the implementation process
• Troubleshoot and resolve implementation blockers quickly and calmly, maintaining trust with the customer
• Collaborate closely with Product and Engineering to prioritize enhancements that will make launches smoother and faster

Launch Manager

• Lead a team of Launch Managers in achieving core performance metrics, including productivity, project completion rates, and customer satisfaction scores
• Provide hands-on coaching and mentorship to develop and support Launch Managers in their roles
• Manage and resolve customer escalations to ensure satisfaction and maintain positive client relationships
• Continuously assess, streamline, and improve internal processes to enhance efficiency and simplicity
• Create, maintain, and refine documentation to enable team success and consistency across projects

Manager, Launch

• Own the full benefits implementation lifecycle, from kickoff to the first payroll deduction.
• Translate plan documents into system configurations for medical, dental, vision, life, disability, and ancillary benefits.
• Configure plan eligibility, enrollment rules, and deductions in Miter with accuracy.
• Collaborate with brokers and client stakeholders to ensure clean and complete plan setup.
• Lead trainings for employers, brokers, and internal teams on Miter’s BenAdmin.
• Serve as a go-to resource for questions around plan configuration, enrollment, eligibility, and compliance.
• Work cross-functionally with product, launch, and support teams to resolve issues and ensure smooth transitions.
• Develop and iterate on playbooks, SOPs, and onboarding templates to create a repeatable, high-quality implementation process.
• Identify opportunities for product and process improvements based on client needs.

Benefits Launch Manager

Product Manager

• Run deep customer discovery across 2–3 candidate problem areas and identify the most compelling app opportunity.
• Build a working prototype within your first 90 days — using AI coding tools, no-code platforms, or whatever it takes.
• Pitch and demo your app to real prospects, incorporate their feedback, and iterate rapidly to find product-market fit.
• Own the commercial motion: pricing, packaging, early sales, and customer expansion.
• Graduate the app through Miter's stage-gated investment framework (Discovery → Pre-Seed → Seed → Series A).

Senior Product Manager, App Founder

• Run deep customer discovery across 2–3 candidate problem areas and identify the most compelling app opportunity
• Build a working prototype within your first 90 days — using AI coding tools, no-code platforms, or whatever it takes
• Pitch and demo your app to real prospects, incorporate their feedback, and iterate rapidly to find product-market fit
• Own the commercial motion: pricing, packaging, early sales, and customer expansion
• Graduate the app through Miter's stage-gated investment framework (Discovery → Pre-Seed → Seed → Series A)