Miter

Revenue Operations

• Build and own our GTM architecture: Design and maintain Salesforce as the source of truth for a multi-product, multi-channel revenue motion, ensuring clarity, scalability, and trust in the data.
• Shape territory, quota, and incentive strategy: Build data-driven territory models that unlock local flywheel effects and inform decisions around hiring, compensation, and investment.
• Deliver full-funnel visibility and forecasting: Own reporting from lead to live revenue and architect reliable booked and live forecasting to support executive and board-level planning.
• Drive operational excellence at scale: Optimize the RevOps tech stack, automate handoffs across Sales, Launch, and Success, and ensure our processes scale as volume and complexity increase.
• Partner strategically across the business: Translate data into clear insights for leaders, build feedback loops across Sales, Product, and Marketing, and lead initiatives like win/loss analysis to inform GTM strategy.

Senior Manager, Revenue Operations

Product Designer

• Own design across multiple product areas, driving end-to-end workflows from problem discovery through execution and iteration
• Proactively identify usability gaps, workflow friction, and opportunities to simplify complex HR, payroll, and operational experiences
• Partner closely with Product Managers and Engineers to translate ambiguous problems into clear, intuitive product solutions
• Conduct user research, customer interviews, and usability testing to ground design decisions in real customer needs
• Design simple, scalable, and user-friendly experiences for complex B2B SaaS workflows, cutting unnecessary steps and reducing cognitive load

Lead Product Designer

Customer Support

• Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
• Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
• Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
• Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
• Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.

Miter

Senior Manager, Revenue Operations

Lead Product Designer

Customer Support Specialist

Senior Product Designer