Senior Product Marketing Manager
Tive
GoIoT
Customer Success Manager
Miovision
full-time
Posted on:
Origin: • 🇺🇸 United States • California, Idaho, Montana
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
IoT
About the role
- Successfully manage customer relationships from “new to renew", including onboarding, adoption, expansion
- Document each individual customer journey and implementation process with a focus on accuracy and data integrity
- Develop trusted relationships with customers including executive sponsors, key contacts, and end-users
- Own a book of business with partners and customers, driving retention and growth rates
- Effectively advocate for our customers and constructively work with cross-functional counterparts to evolve, scale, and improve the customer experience
- Develop a deep understanding of your customer’s key objectives and help deliver to those objectives in a consultative way
- Be a problem solver for your customers and internally – see a challenge, create a solution
- Proactively monitor and manage customer health, risk, escalations and opportunities
- Coordinate with the product team on product documentation and customer enablement
Requirements
- Bachelor’s degree or equivalent experience in information technology, engineering, or business development
- Extensive experience in technical account management, project management, installation, or configuration in a technical field
- Extensive experience supporting customers in a business-to-business technical industry
- Results-oriented driving technical and commercial outcomes for both Miovision and the customers you support
- Ability to learn technical concepts around our product and our customer’s requirements, aligning the two
- Required passion and empathy to understand your customers and deliver to their needs
- Previously demonstrated leadership qualities that show your ability to be assertive, be a technical problem solver, be a builder, and improve people & processes around you
- Strong oral and written communication skills
- Proven track record of owning customer relationships from “new to renew”, including onboarding, adoption, expansion, and renewal
- You'll support various products including ITS, Traffop, Adaptive, and Opticom
- Travel 50%
- Experience in the Traffic and ITS industry (additional asset)
- Experience with networking and IoT (additional asset)
- Fluent in additional languages a plus (French or Spanish preferred) (additional asset)
