Projects Engineer, Digital Twin Simulation
Emerson
Seasonal Operations Support Specialist
Minted
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona, Colorado
Visit company websiteSalary
💰 $19 per hour
Job Level
JuniorMid-Level
About the role
- Respond to technical & financial tasks filed by the CS team
- Partner with Product Management, Engineering, Merchandising, Rendering & Data teams to resolve customer issues and guide Customer Service Representatives
- Work in Minted’s internal OMS, various back office systems, and Salesforce, to identify trending issues or ongoing problems causing customer pain and escalate to leadership and cross-functional teams.
- Assist with finding root cause solutions to ongoing customer issues, where possible and in partnership with cross-functional teams
- Participate in the development of new processes that improve customer experiences and/or team workflow
Requirements
- 2+ years of experience in a contact center or customer service environment, ideally with experience handling technical issues
- Strong technical aptitude
- Strong problem-solving & analytical skills
- Great attention to detail
- Experience with Salesforce is a plus
- Experience with Minted back office systems and tools is also a plus
- Familiar with Minted products, services, policies, and procedures
- Excellent interpersonal and communication skills
- Able to reliably meet a required flexible/variable hour work schedule
- Comfortable using technology; ideally familiar and experienced with eCommerce
