Customer Support

• Respond to technical & financial tasks filed by the CS team
• Partner with Product Management, Engineering, Merchandising, Rendering & Data teams to resolve customer issues and guide Customer Service Representatives
• Work in Minted’s internal OMS, various back office systems, and Salesforce, to identify trending issues or ongoing problems causing customer pain and escalate to leadership and cross-functional teams.
• Assist with finding root cause solutions to ongoing customer issues, where possible and in partnership with cross-functional teams
• Participate in the development of new processes that improve customer experiences and/or team workflow

Seasonal Operations Support Specialist

Technical Customer Care Specialist

Scholarship Programs Support Specialist

Bilingual Customer Service Desk Agent – English, Spanish

Treasury Management Client Support Specialist

Advanced Application Support Specialist