Minor Hotels Europe and Americas

Software Engineer

• Joining the Industrial Data & AI squad of the Digital Engineering team in Invent
• Set the direction and contribute to driving forward the business thanks to data-driven insights
• Using state-of-the-art data analysis tools driven by AI to improve clients’ operations
• Collaborate with colleagues from other parts of Capgemini to develop comprehensive propositions for improving client’s business
• Contribute to business development, including proposals, RFPs, bids, and client pitches
• Engage in internal contributions such as campaign development and practice development
• Participate in training and development opportunities to support career development

Digital Engineering Consultant – Industrial Data, AI

Collections

• Managing complex O2C cases: billing corrections, unapplied cash, short‑pays, disputes, high‑risk overdue items
• Performing detailed account reconciliations and ensuring accuracy of customer financial data
• Analyzing recurring issues and recommending corrective or preventive actions
• Maintaining and updating SOPs, work instructions, and process documentation
• Delivering O2C training, onboarding sessions, and knowledge‑sharing workshops
• Acting as the escalation point for internal teams and clients.

Collections Process Expert, Serbian

Full-stack Engineer

• Build and maintain features for web and mobile interfaces (React/Angular) and backend APIs (Python/FastAPI/Node.js).
• Rapidly prototype new features for Pitch Perfect and Claim Guard based on pilot user feedback.
• Implement telemetry and analytics dashboards to track product usage, model performance, and user engagement.
• Manage the backlog of bugs and improvements. Troubleshoot production issues.
• Create technical documentation (API docs, user guides) to support external integrations and client onboarding.

Product Engineer – Gen AI Specialist

• Managing complex O2C cases: billing corrections, unapplied cash, short‑pays, disputes, high‑risk overdue items
• Performing detailed account reconciliations and ensuring accuracy of customer financial data
• Maintaining and updating SOPs, work instructions, and process documentation
• Delivering O2C training, onboarding sessions, and knowledge‑sharing workshops
• Preparing operational reports such as aging, dispute logs, reconciliation summaries
• Acting as the escalation point for internal teams and clients.

C2C Collections Process Expert, Czech

• Managing the daily operations of the O2C team, ensuring SLA/KPI compliance;
• Allocating tasks, balancing workload, and monitoring team performance;
• Handling escalated issues and acting as the primary operational contact for clients;
• Overseeing billing accuracy, payment posting, reconciliations, and dispute management;
• Supporting transitions, cross‑training, and onboarding activities;
• Leading continuous improvement initiatives and supporting automation/standardization.

C2C Collections Process Expert, English

Engineer

• The Systems Lead (PFS) is responsible for defining and structuring the system's various architectures.
• Analyze requirements for new features.
• Describe the functions required by the system.
• Specify the interactions and dependencies between these functions.
• Ensure traceability between business requirements and technical solutions.
• Incorporate regulatory and standards constraints.
• Define and analyze the use cases associated with the system.

Systems Lead Engineer – Work-Study (Apprenticeship)

Financial Planning and Analysis

• Prepare monthly Forecasts & Actuals as well as annual Budgets
• Prepare and distribute regular financial reports, dashboards, and commentaries to management
• Conduct variance analysis between actual results/latest forecast and budget/previous forecast
• Ensure accuracy and integrity of financial data through validation and reconciliation processes
• Support other events like Business Reviews, 3 Year Plans OR any other ad-hoc requirements
• Interact & collaborate with different upstream & downstream teams
• Ensure adherence to internal controls & other governance aspects
• Drive Process improvements, Digitization & Automation
• Engage with stakeholders for different aspects of Delivery and People topics.

Finance Reporting

Product Manager

• Unterstützen des Produktmanagements des existierenden und zukünftigen Produktportfolios unter Berücksichtigung von Markt- und Kundenbedürfnissen im Tagesgeschäft.
• Durchführung von Markt- und Technologierecherchen und bei der Erstellung von Umsatz- und Profitabilitätsanalysen aktiv einbringen.
• Arbeiten von Ergebnissen in Power Point und anderen BI-Tools ansprechend auf und zur Weiterentwicklung der Produktstrategie beitragen.
• Tauchen Sie in die Praxis ein und erweitern Sie Ihr theoretisches Verständnis um die praktische Anwendung – nach Absprache während des Semesters max. 20 Stunden pro Woche, in der vorlesungsfreien Zeit bei Bedarf auch Vollzeit möglich.

Werkstudent – Product Management

Marketing

• In this role you will support the Head of Spine in marketing, branding and distributor management for medical devices
• You will contribute to the creation of marketing and sales materials as well as product training documentation
• Through close collaboration you will gain insight into all activities and projects
• In addition, you will be responsible for communicating with distributors worldwide and supporting the development of our international sales network
• You will independently handle operational tasks and assist in organizing international distributor meetings and regional webinars

Working Student – Marketing & Sales

Risk

• Responsible for global risk management of the Heraeus Group
• Further development of the Enterprise Risk Management framework for the Heraeus Group
• Responsible for methodology, standards (including policies) and processes for risk governance and their worldwide implementation
• Coordinate and advise executive management and business units on identification, assessment and management of risks
• Prepare and consolidate risk reporting for the Board and executive management
• Conduct risk analyses and scenario planning to support strategic decision-making
• Further develop methods and tools for risk monitoring (e.g., KRIs, dashboards)
• Promote a risk-aware corporate culture through training and workshops
• Act as the contact person for business units as well as for internal and external auditors on all risk-related topics within the organization
• Work closely with Compliance, Internal Audit, Finance, Legal and other governance functions

Group Risk Manager – Enterprise Risk Management

• Support day-to-day operations, particularly in maintaining and updating CRM systems
• Support digitalization and optimization projects
• Responsible for preparing data for reports, analyses, and presentations
• Create and maintain spreadsheets, dashboards, and documentation, and support internal marketing projects

Working Student – Marketing & Communications

• Design, configure, develop, and implement MES applications to meet manufacturing operational requirements
• Translate MES user stories and business requirements into practical, scalable technical solutions
• Support automation of manufacturing operations across the full production lifecycle (raw materials to finished products)
• Prepare and deliver technical demonstrations and solution walk‑throughs to customers as part of project deliverables
• Provide technical guidance during troubleshooting, downtimes, and critical production incidents
• Collaborate with stakeholders to manage expectations and propose effective workarounds when required
• Offer proactive application support, including manufacturing floor (shop‑floor) support as needed
• Integrate MES solutions with industrial systems, including OPC connections and related manufacturing applications

Senior Developer

AI Engineer

• Implement and finetune generative AI models under the guidance of senior team members
• Contribute to prompt engineering and development of AI-powered workflows
• Assist with the deployment, monitoring, and maintenance of AI models in production environments
• Collaborate with data scientists and engineers to ensure seamless integration of AI capabilities
• Perform data preprocessing, feature engineering, and API development for AI applications
• Participate in code reviews, testing, and documentation to ensure quality and reliability
• Stay updated with advancements in GenAI and share relevant learnings with the team

Gen AI Engineer

Call Center Representative

• Partner with senior client stakeholders to shape customer service transformation strategies aligned to broader enterprise goals (e.g., cost transformation, customer experience, digital enablement).
• Design target operating models for contact centers and service functions, including channel strategy, organizational structure, capability enablement, and governance.
• Lead diagnostic assessments to identify performance gaps and transformation opportunities across the service value chain.
• Develop enterprise-wide routing and interaction strategies that leverage intent, personalization, and AI to enhance customer journeys.
• Advise clients on digital deflection and self-service strategies that reduce volume, improve satisfaction, and enable scale.
• Guide strategy and roadmap development for workforce transformation, including the future of work, AI-human collaboration, and talent evolution in service environments.
• Translate strategic recommendations into actionable transformation roadmaps with prioritized initiatives, KPIs, and change levers.

Senior Consultant, Contact Center

• Design, develop, and maintain conversational experiences using Google CES
• Build and enhance virtual agent flows, intent models, entities, and fulfillment logic
• Develop and integrate Playbook-based generative flows alongside deterministic Dialogflow experiences
• Act as a liaison between business stakeholders and technical teams, ensuring clear translation of requirements
• Analyze business use cases and convert them into functional and technical specifications
• Participate in workshops and discovery sessions to understand customer journeys, pain points, and success metrics
• Support backlog grooming, story elaboration, and acceptance criteria definition
• Collaborate with integration teams to connect CES with backend systems via APIs and middleware
• Assist with troubleshooting, debugging, and performance optimization of CES solutions
• Ensure solutions align with enterprise standards for security, scalability, and maintainability