Collections Process Expert, Serbian
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Bucharest • Romania
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Job Level
Tech Stack
About the role
- Managing complex O2C cases: billing corrections, unapplied cash, short‑pays, disputes, high‑risk overdue items
- Performing detailed account reconciliations and ensuring accuracy of customer financial data
- Analyzing recurring issues and recommending corrective or preventive actions
- Maintaining and updating SOPs, work instructions, and process documentation
- Delivering O2C training, onboarding sessions, and knowledge‑sharing workshops
- Acting as the escalation point for internal teams and clients.
Requirements
- Minimum 1 year of O2C experience, covering billing, collections, cash application, and account reconciliation
- Good command of spoken and written English and Serbian - minimum B2 level
- Proficiency with ERP systems (SAP preferred) and reporting tools
- Solid understanding of accounting principles and internal controls
- Continuous improvement mindset and ability to document standardized processes
- Excellent communication and stakeholder-management abilities.
Benefits
- Flexible and dynamic work environment involving teams spread across different global locations
- Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society
- Access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera)
- Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
O2Cbillingcollectionscash applicationaccount reconciliationaccounting principlesinternal controlsprocess documentationSOPscontinuous improvement
Soft Skills
communicationstakeholder managementtrainingonboardingproblem-solvinganalytical skillsattention to detailescalation managementknowledge sharingcollaboration