Design, develop, and maintain conversational experiences using Google CES
Build and enhance virtual agent flows, intent models, entities, and fulfillment logic
Develop and integrate Playbook-based generative flows alongside deterministic Dialogflow experiences
Act as a liaison between business stakeholders and technical teams, ensuring clear translation of requirements
Analyze business use cases and convert them into functional and technical specifications
Participate in workshops and discovery sessions to understand customer journeys, pain points, and success metrics
Support backlog grooming, story elaboration, and acceptance criteria definition
Collaborate with integration teams to connect CES with backend systems via APIs and middleware
Assist with troubleshooting, debugging, and performance optimization of CES solutions
Ensure solutions align with enterprise standards for security, scalability, and maintainability

Requirements

5 plus years of experience with Google Customer Engagement Suite (CES)
Strong knowledge of Dialogflow CX (intents, flows, routes, fulfillment)
Experience working with Playbooks and generative conversational patterns
Understanding of REST APIs, JSON, and system integrations
Familiarity with cloud-native development concepts (preferably GCP)
Experience in contact center, IVR, or conversational AI implementations
Exposure to agent assist, omnichannel experiences, or customer journey analytics
Knowledge of CI/CD, testing strategies, or automation for conversational platforms
Experience working in large-scale enterprise or consulting environments

Benefits

Paid time off based on employee grade (A-F)
Vacation: 12-25 days, depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage
Retirement savings plans (e.g., 401(k) in the U.S.)
Life and disability insurance
Employee assistance programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Google Customer Engagement Suite (CES)Dialogflow CXREST APIsJSONcloud-native developmentPlaybooksconversational AICI/CDautomationsystem integrations

Soft Skills

communicationcollaborationanalyticalproblem-solvingstakeholder managementworkshop facilitationrequirements gatheringbacklog groomingstory elaborationacceptance criteria definition