C2C Collections Process Expert, English
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Bucuresti • Romania
Visit company websiteExplore more
Tech Stack
About the role
- Managing the daily operations of the O2C team, ensuring SLA/KPI compliance;
- Allocating tasks, balancing workload, and monitoring team performance;
- Handling escalated issues and acting as the primary operational contact for clients;
- Overseeing billing accuracy, payment posting, reconciliations, and dispute management;
- Supporting transitions, cross‑training, and onboarding activities;
- Leading continuous improvement initiatives and supporting automation/standardization.
Requirements
- 3+ years of O2C experience with at least 1 year in a coordination or supervisory role;
- Strong leadership, coaching, and performance‑management abilities;
- Deep understanding of O2C processes and compliance requirements;
- English – minimum B2/C1 (additional languages are a plus);
- Experience interacting with clients and managing escalations;
- Experience with ERP systems (SAP preferred) and reporting tools.
Benefits
- Flexible and dynamic work environment involving teams spread across different global locations;
- Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society;
- You will have access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
- Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
O2C processesbilling accuracypayment postingreconciliationsdispute managementperformance managementcontinuous improvementautomationstandardization
Soft Skills
leadershipcoachingclient interactionescalation management