Midi Health

Content Marketing Manager

• Work closely with our Content Director and SEO analyst to align on our editorial calendar and overarching content strategy.
• Own the editorial calendar and content production schedule and workflow; manage multiple concurrent projects from assignment through publication, ensuring we consistently hit monthly publishing targets.
• Serve as the final editorial authority on all content before publication; ensure every piece meets brand standards for quality, accuracy, tone, voice, and style while maintaining consistency across all content touchpoints.
• Collaborate with the creative team to brief and develop design assets including hero images, graphics, charts, and infographics; review all visual elements for accuracy, brand alignment, and editorial integrity before publication.
• Manage, and mentor a network of freelance writers, editors, and copyeditors; assign projects, provide clear feedback, ensure timely delivery, and maintain strong working relationships that support quality output.
• Manage day-to-day publishing operations in our CMS (Prismic)
• Contribute editorial insights to content planning; identify opportunities to improve content quality and performance; stay current on industry trends and best practices in digital content and editorial operations.

Senior Editor, Content

Recruitment

• Expected to ramp quickly and begin producing hires within the first 2 weeks
• Target of 4 Nurse Practitioner hires per week once ramped

Nurse Practitioner Recruiter

Full-stack Engineer

• Work collaboratively with other engineers, PM’s and clinical stakeholders to enhance existing products and bring new products to life
• Build and own clinician and operations facing products end-to-end
• Craft exceptional, thoughtful, scalable and flexible products and code, balancing for speed of execution and scalability
• Actively contribute to and influence engineering processes, culture, practices, and systems
• Analyze complex technical problems and architect elegant and effective solutions
• Review code and collaborate with teammates on technical decisions

Senior Fullstack Engineer, Care Delivery

Operations

• Lead and manage a team of revenue cycle and/or eligibility specialists, including hiring, onboarding, performance evaluations, coaching, promotions, corrective actions, and professional development planning.
• Serve as the primary subject matter expert for insurance eligibility verification, payer network status, coverage rules, and billing requirements, ensuring team adherence to best practices and payer guidelines.
• Oversee day-to-day revenue cycle operations, including patient billing support, claim resolution, collections, A/R and denial management, administrative discharge, and eligibility workflows.
• Review performance data and trends to identify root causes, risks, and opportunities, translating insights into actionable improvement plans.
• Manage established process flows, SOPs, and training materials for billing and eligibility workflows to ensure consistency, accuracy, and scalability.
• Own and drive ad hoc operational projects to support business growth and process improvement
• Assign, prioritize, and balance workload across the team to meet productivity targets and SLA commitments while maintaining quality standards.
• Support Senior Manager to partner with Product and Engineering teams to identify, prioritize, and implement system and workflow enhancements that improve billing accuracy, automation, and reporting.
• Ensure all billing and eligibility activities comply with regulatory requirements, payer rules, and telehealth-specific billing standards.
• Oversee insurance eligibility verification and network status validation processes, ensuring timely, accurate confirmation prior to services.
• Monitor and manage accounts receivable performance, including Athena holds and Athena enrollment worklists, implementing strategies to reduce aging balances and improve collections outcomes.
• Participate in audits and reporting related to third-party performance, eligibility accuracy, A/R, and collections, providing clear insights and recommendations to leadership.
• Stay current on payer policy changes, coding updates, and industry trends, ensuring timely communication, training, and process updates for the team.
• Serve as the escalation point for unresolved billing inquiries, complex eligibility issues, payer disputes, and patient financial concerns.

Revenue Cycle Operations Manager

• Work collaboratively with other engineers, PM’s, designers and stakeholders to enhance existing products
• Craft exceptional, thoughtful, scalable and flexible products and code
• Actively contribute to engineering processes, culture, practices, and systems
• Analyze complex technical problems and architect elegant and effective solutions
• Review code and collaborate with teammates on technical decisions

Senior Fullstack Engineer, Patient Experience

• Work collaboratively with other engineers, PM’s, designers and stakeholders to enhance existing products and bring new products to life
• Craft exceptional, thoughtful, scalable and flexible products and code, balancing for speed of execution and scalability
• Actively contribute to and influence engineering processes, culture, practices, and systems
• Analyze complex technical problems and architect elegant and effective solutions
• Review code and collaborate with teammates on technical decisions

Software Engineer, Patient Experience

Software Engineer, Care Delivery

Clinical Operations

• Develop, document, and implement SOPs and protocols to standardize clinical operations.
• Conduct thorough research to identify root causes of operational challenges and propose practical, evidence-based solutions.
• Continuously evaluate existing processes, workflows, and procedures to identify areas for improvement using principles from Lean Six Sigma, total quality management, and other continuous improvement methodologies.
• Lead initiatives to streamline operations, reduce waste, and improve overall efficiency.
• Help manager calendars for clinical leadership; record and distribute meeting minutes as needed.
• Partner with the Medical Director, Clinical Directors, and other Clinical Operations Leaders to align operational improvements with organizational goals and integrate clinical and operational perspectives in decision-making.
• Serve as a liaison between clinical staff and administrative leadership to ensure seamless communication and implementation of initiatives.
• Manage multiple projects related to process improvement, ensuring timely completion and alignment with organizational priorities.
• Track and report the progress and outcomes of improvement initiatives, providing actionable insights to leadership.
• Facilitate training sessions and workshops to educate staff on new processes and protocols.
• Analyze data to assess the effectiveness of current operations and monitor the success of implemented changes.
• Utilize performance metrics to support recommendations and provide regular updates to the Practice Administrator and leadership team.

Clinical Operations Specialist

• Provide coordination and administrative support for committees and ad hoc meetings across Clinical Operations
• Support meeting logistics and documentation, including agendas, pre-reads, minutes, and follow-up materials
• Record decisions, action items, and open items, and help maintain clear records through completion
• Manage calendars, meeting invites, attendance tracking, and virtual or in-person logistics
• Help maintain centralized documentation to support governance and compliance
• Assist with management of clinical resources in Notion and Google Drive, including version control and structure
• Track updates and support maintenance of audit-ready documentation for clinical protocols and related materials
• Support development and maintenance of clinical content in collaboration with clinical teams, using AI tools as appropriate
• Help ensure content is accurate, audience-appropriate, and aligned with Midi’s brand
• Support coordination of Clinical and Clinical Operations projects
• Assist with maintaining project plans, timelines, and status updates
• Support communication of progress, dependencies, and updates to cross-functional stakeholders
• Assist with documentation and coordination between Clinical Operations and Clinical Leadership
• Manage multiple tasks across teams with strong attention to detail and follow-through

Clinical Operations Specialist, Quality & Outcomes

Director

• Shape the future of clinical quality, encounter quality, and innovation at Midi.
• Lead analytics at the intersection of AI, clinical care, compliance, and patient experience.
• Build scalable systems that improve patient outcomes and clinician success.
• Own analytics around scribe AI tools (speech-to-text transcription + Script AI insights), ensuring outputs become clear reports and dashboards.
• Develop analytics on clinician–patient interactions, training opportunities, operational/tech barriers, and clinical trends.
• Lead process improvement (PI) initiatives to strengthen quality, reduce variation, and improve outcomes.
• Partner with Product and Operations teams to integrate AI-driven findings into workflows.
• Build and maintain real-time dashboards with HEDIS and quality metrics for immediate visibility into performance and outcomes.
• Collaborate with clinical leadership on evidence-based clinical protocols, ensuring alignment with patient-centered care.
• Design algorithms of care—structured pathways and decision rules that improve outcomes and consistency.
• Maintain rigorous documentation and communicate program status/results to stakeholders.
• Partner with Learning & Development to evaluate the Onboarding process with quantitative data aligned to practice patterns.
• Contribute to strategic planning as Midi expands into complex care while maintaining excellence in menopause, perimenopause, weight, and midlife primary care.

Senior Director, Quality & Safety

• Act as an internal management consultant to the SVP of Clin Ops: frame ambiguous problems, develop options, and drive decisions to execution.
• Lead high-impact initiatives tied to care delivery scale, operational performance, clinician experience, and clinical risk.
• Build executive-ready narratives, pre-reads, and decision memos grounded in data, constraints, and tradeoffs.
• Own the SVP Ops “front door”: intake, triage, prioritization, and escalation paths for Clinical Ops work.
• Run the SVP Ops operating rhythm (priority reviews, cross-functional standups, milestone/action follow-through).
• Maintain core operating artifacts (OKR tracker, decision log, dependency map, risks/issues tracker, action register).
• Partner with analytics and operational owners to ensure KPI reporting answers the right questions; surface trends/risks and drive corrective actions.
• Connect Clinical Ops, Quality/Safety, Compliance, Product/Informatics, Finance, People/HR, and Care Delivery leaders to move work forward.
• Resolve ownership gaps, decision-right issues, and resourcing constraints.
• Coordinate complex rollouts so changes land cleanly (owners, timelines, adoption plan, measurement).
• Support P&L oversight: forecasting, variance review, performance-to-plan narratives.
• Support budget planning and resource allocation decisions (headcount, vendor spend, key investments).
• Translate operational levers into financial impact (utilization, productivity, quality-driven rework, staffing model changes).
• Coordinate high-severity operational events; manage exec comms and ensure post-incident actions are owned and closed.
• Support org design and role clarity (spans/layers, RACIs, hiring priorities, durable ownership models)

Chief of Staff, Clinical Operations

Customer Support

• Serve as the primary contact for inbound patient calls routed through PSRs and/or AI phone tree routing (clinical phone tree option).
• Conduct outbound follow-up calls or texts related to open clinical requests as needed.
• Answer patient questions regarding:
• Prescription and pharmacy status
• Prior authorization progress
• Lab and imaging orders and scheduling
• Referral status and coordination
• Provide clear, empathetic explanations using approved scripts and workflows.
• Review patient charts in the EHR to understand order, prescription, and referral status.
• Document all patient interactions, requests, and follow-ups accurately in the EHR.
• Route clinical tasks to Medical Assistants, RNs, or providers according to escalation protocols.
• Track outstanding requests and follow up to ensure timely resolution.
• Follow standardized workflows to determine when to resolve, route, or escalate inquiries.
• Maintain strict adherence to HIPAA and PHI handling requirements.
• Meet defined service-level expectations for response time, documentation accuracy, and follow-through.
• Participate in training, QA reviews, and continuous improvement initiatives.
• Partner closely with Patient Service Representatives, Medical Assistants, RNs, and Practice Administration leadership.
• Surface recurring patient issues, bottlenecks, or workflow gaps to leadership.

Clinical Support Representative, CSR

Manager

• Directly manage a large, distributed care team (MAs, RNs, CCCs), supporting up to ~60 team members.
• Conduct regular 1:1s and performance check-ins to reinforce expectations, accountability, and development.
• Monitor day-to-day workflow execution (task flow, handoffs, response times) and intervene early when issues arise.
• Coordinate closely with NPMs and ANPMs to align synchronous (NP-led) and asynchronous (task-based) care delivery.
• Own inbox operations for asynchronous workflows across MAs, RNs, and CCCs; partner with NPMs when issues impact NP coverage or patient care.
• Track key metrics (volume, turnaround time, error rates, escalations) and adjust workflows to maintain operational health.
• Identify bottlenecks and propose improvements to the Clinical Director and cross-functional partners.
• Identify early performance concerns and address them through coaching, documentation, and formal processes.
• Use data and metrics to drive clear, actionable performance conversations.
• Partner with NPMs and ANPMs to align expectations, workflows, and quality standards.
• Support hiring, role changes, and workforce planning with the People team and Clinical Director.
• Own the development, maintenance, and adoption of SOPs for care coordination, inbox workflows, and task execution.
• Lead or contribute to process improvement initiatives that enhance efficiency, safety, and team experience.
• Represent care coordination and clinical support teams in cross-functional forums (Product, Informatics, Quality, Education).
• Surface recurring workflow issues with actionable context and partner on solutions.
• Provide direct NP patient care (synchronous and asynchronous) as assigned to remain grounded in the workflows your team supports.
• Use clinical experience to inform SOPs, workflow improvements, and team guidance.

Clinical Manager

• Own and execute full-cycle recruiting including sourcing, screening, interview coordination, and offer management
• Maintain a consistent pipeline of qualified candidates to meet aggressive hiring targets and business timelines
• Build strong relationships with hiring managers to understand hiring needs, team dynamics, and performance expectations
• Track and manage candidate flow using our ATS (Greenhouse), ensuring a smooth and high-touch candidate experience
• Develop creative sourcing strategies and utilize job boards, referrals, and community outreach to build diverse candidate pipelines
• Use data to monitor progress and performance, share insights, and recommend process improvements
• Represent Midi Health with enthusiasm and professionalism, serving as the first touchpoint for many of our hires

Corporate Recruiter – Contract

• Spend the majority of management time supporting newly onboarded clinicians post-training.
• Ensure clinicians have the correct tools, access, and workflows in place (EHR, Slack, communication tools).
• Coach clinicians on patient communication in a virtual environment, including responsiveness, tone, and service standards.
• Help clinicians integrate into the Midi community through team channels, peer connections, and education resources.
• Conduct regular check-ins to identify early challenges and surface trends or concerns to the NPM.
• Maintain an active patient panel and provide emergency and recovery visits as needed.
• Balance clinical care with operational responsibilities to support overall team performance.
• Provide short-term clinical coverage when the NPM is unavailable to maintain continuity of care.
• Assist the NPM with administrative workflows that keep team operations running smoothly.
• Verify PTO and schedule changes in Rippling/Athena align with coverage expectations.
• Monitor clinician inbox and coverage inbox volume; flag risks and support rebalancing when needed.
• Monitor team Slack channels to answer frontline questions, route complex issues, and identify recurring themes.
• Support additional operational needs as assigned in service of the team and broader clinical leadership.
• Identify opportunities to improve patient care delivery and efficiency based on daily workflow visibility.
• Surface early performance or reliability concerns with concrete examples (e.g., documentation patterns, communication issues).
• Provide structured, close-to-the-work input for NP evaluations, especially related to onboarding progress and execution.
• Participate in case review, peer review, or quality initiatives as requested.
• Support onboarding-related work in MidiU, including feedback on content and identifying practical gaps.