Midi Health

Sales

• Build and own the Health Plan GTM strategy — target markets, segmentation, pricing, and contract value approach
• Drive new payer partnerships with Blues plans and commercial payers, from sourcing and relationship development to contracting and go-live
• Expand and grow existing partnerships to increase covered lives, add geographies, unlock clinical programs, and deepen revenue impact
• Own and exceed revenue goals for the health plan channel, creating predictable pipeline and sales forecasting
• Develop and lead a small but mighty payer sales team over time — hiring, coaching, and scaling sales excellence
• Partner cross-functionally with Payer Alliances, Commercial Operations, Clinical, Product, Finance, and Marketing to deliver strong partnership outcomes
• Influence Midi’s payer strategy and market positioning through competitor insights and executive-level relationship building
• Represent Midi externally as a category leader in women’s midlife care

VP, Sales – Health Plans

Business Analyst

• Work directly with the Head of RCM to surface key trends in revenue cycle performance
• Identify early trends in denials, insurance A/R, reimbursement, and bad debt
• Support coding audits, payer rate negotiations, and cross-functional data needs
• Collaborate with managers and supervisors to translate insights into actionable worklists and process improvements
• Conduct bad debt and patient balance analysis to inform collection strategies
• Design and manage data pulls for coding audits, worklists, QA sampling, and other special projects

Revenue Cycle Management Business Analyst

Operations

• Serve as the primary RCM operator, setting priorities and managing a growing team alongside the Head of Revenue Cycle.
• Maintain expert knowledge of commercial and government payor policies, ensuring workflows adapt quickly to changes and audits are proactively managed.
• Identify and implement automation/AI opportunities to reduce cost-per-visit, minimize manual touchpoints, and streamline workflows in Athenahealth and related systems.
• Support contracting, onboarding, and relationship management with commercial and government payors—navigating complexities like BlueCard routing.
• Drive measurable improvements in cost-to-collect, vendor ROI, and denial prevention by aligning scheduling, documentation, and clinical workflows with RCM best practices.
• Partner with Product, Clinical Ops, and Engineering on billing improvements, market expansions, new service launches, and partner integrations.
• Oversee managers and supervisors, setting clear performance expectations and building scalable systems to manage growth without sacrificing quality.
• Translate operational needs into clear policies, training materials, and procedures to ensure compliance and continuous improvement.

Director, Revenue Cycle Operations

People Operations

• Help design and deliver people strategies that directly impact our growth
• Partner with leaders across some of the most critical teams at Midi (Engineering, Product, Marketing, and beyond)
• Work at the intersection of talent, leadership development, and employee experience
• Make a direct impact on employee engagement, retention, and culture
• Lead HR strategy and execution with leadership teams to deliver a meaningful employee experience
• Develop a deep understanding of client groups’ strategies, talent needs, and organizational design
• Anticipate challenges and recommend solutions that drive business outcomes and employee engagement
• Partner on People programs like performance management, salary review, and career development
• Coach people managers on leadership best practices, team development, and employee engagement
• Analyze people data to identify trends, risks, and opportunities for improvement
• Advise on workforce planning, change management, compliance, and organizational design
• Collaborate across People, Finance, and other cross-functional partners to scale People programs
• Lead and/or contribute to company-wide initiatives such as employee engagement, performance, and compensation

Senior People Partner

Data Engineer

• Spearhead design, implementation, and iteration of a modern data infrastructure powering analytics, data science, and ML/AI systems at Midi Health
• Define and execute the strategic roadmap for data infrastructure and analytics capabilities across the organization
• Partner with Data Science, Operations Analytics, Engineering, and Product on design and implementation of scalable data pipelines, models, and solutions
• Drive the development of foundational data products and tools to power self-service analytics
• Actively contribute to and influence engineering processes, culture, practices, and systems
• Serve as a technical thought leader across teams on data engineering best practices
• Lead 0-1 data platform initiatives and help scale data systems at a rapidly growing startup

Lead Data Engineer

Customer Support

• Respond to patient replies triggered by reschedule notifications (SMS/email) following Midi Scheduling Team SLAs
• Engage with patients to identify appointment options that meet their availability and preferences via text, phone, or email
• Modify, cancel, and rebook appointments in Athena following Midi scheduling protocols
• Coordinate with the core Scheduler team on open time blocks, waitlists, and escalations
• Monitor and respond to scheduling-related Zendesk tickets and internal Slack threads
• Complete additional administrative tasks or special projects as assigned by the Scheduling Supervisor or the Practice Manager
• Serve as the frontline communicator between patients and clinical operations
• Support live patient rescheduling inquiries, ensuring swift resolution and a positive experience

Patient Scheduling Support Representative

Brand Designer

• Elevate Midi Health’s social channels by creating brand visuals and creative communications that define the brand’s evolution
• Design compelling, on-brand social media assets including graphics, videos, animations, and infographics
• Translate brand visuals to what looks good in-feed, on Reels and across Stories
• Create high-impact visuals and creative communications that embody the Midi Health brand
• Develop content that inspires interaction and converts
• Tailor designs for the unique requirements and best practices of Instagram, TikTok, LinkedIn, and emerging platforms
• Stay plugged into social media trends, pop culture, and current events to ensure timely, relevant content
• Collaborate with design leaders and partner with marketing and content teams to deliver cohesive campaigns
• Use analytics tools to evaluate design effectiveness and iterate on creative based on engagement metrics
• Build content from the ground up in a high-growth, mission-driven environment and produce high-quality work quickly

Brand Designer, Social

Ecommerce

• Manage fast-growing e-commerce pharmacy product lines: prescription products and wellness supplements; define and execute strategy; manage partners; lead operational execution across fulfillment, customer experience, and retention — helping thousands of women access the care and products they need.
• Partner cross-functionally with Product, Marketing, Finance, and Clinical Operations to build an e-commerce engine that’s seamless, scalable, and impactful.
• E-Commerce Strategy & Growth: Own the roadmap and P&L for core e-commerce lines: Midi Custom Rx, Async Rx, and Supplements; identify and lead new growth opportunities; design strategies to boost LTV via recurring orders, subscription models, and retention programs.
• Partner & Pharmacy Fulfillment Management: Manage key pharmacy and fulfillment partners — running regular business reviews, forecasting demand, and solving operational issues collaboratively.
• Oversee inventory and ensure a seamless rollout for new product offerings.
• Cross-Functional Execution: Act as the strategic business owner for e-commerce across Product, Engineering, and Marketing; Translate vision into system requirements and operational processes across tools like Athena EHR, Zendesk, and Shopify; Run cross-functional projects end to end.
• Data, KPIs & Financial Modeling: Track and report on core metrics: revenue, margin, fulfillment costs, and customer satisfaction; Build and maintain financial models for forecasting, reconciliation, and budgeting.
• Project Management & Communication: Own project timelines, milestone tracking, and stakeholder communication across departments; Identify risks early and ensure projects stay on schedule through clear, proactive coordination.
• What you’ll need to succeed: Bachelor’s degree in Business, Strategy, Operations, or related field; 5–10 years of experience in e-commerce, business ops, or strategy- E-commerce experience is a MUST; Familiarity with tools like Athena EHR, Surescripts, Shopify, Zendesk; Proven ability to execute strategic plans and drive measurable growth; Strong analytical skills; Clear communicator and collaborative operator.