Midi Health

Social Media Manager

• Own and evolve Midi’s social strategy
• Develop and execute Midi’s social media strategy across platforms, defining content pillars, audience engagement strategies, and channel priorities.
• Establish platform-specific approaches that balance brand consistency with native social behavior.
• Stay ahead of platform updates, emerging formats, and cultural trends to continuously evolve our approach.
• Identify opportunities to increase brand awareness, share of voice, and community engagement in women’s midlife health.
• Build social-first content and creative systems
• Own the social content calendar and oversee content development from concept through publishing.
• Create and refine workflows that enable consistent, high-quality, platform-native execution.
• Partner with creative, design, video, and external partners to bring social concepts to life.
• Develop content that educates, entertains, inspires conversation, and fuels word-of-mouth.
• Drive growth through analytics and experimentation
• Analyze channel performance, audience behavior, and cultural trends to optimize content strategy.
• Lead test-and-learn experiments across platforms, formats, and storytelling approaches.
• Translate social insights into actionable recommendations for marketing and brand teams.
• Build community and shape conversations
• Develop content and engagement strategies that deepen relationships with patients and prospective customers.
• Monitor social conversations and identify opportunities to participate in and lead cultural moments around women’s health.
• Partner with community, PR, and influencer teams to amplify meaningful moments and manage reactive opportunities.
• Use audience feedback to inform broader marketing and customer insights.

Senior Social Media Manager, Contract

People Operations

• Design and run the operating system of the People team: the people calendar, planning cadences, process documentation, and review rhythms that let the function scale
• Build the accountability infrastructure that keeps priorities clear, progress tracked and delivery consistent across the team
• Own people policies, handbooks, and operational documentation, keeping them current and accessible
• Take a systems and operational approach to the entire employee lifecycle and experience
• Build and maintain people analytics capabilities — ensuring data integrity, reporting accuracy, and strong governance across people systems and the full employee lifecycle
• Ensure compliance with multi-state employment laws, audits, and reporting requirements
• Set the People team's systems, automation, and AI priorities — define the needs, use cases, and success metrics
• Work closely across the People, Talent, IT, Finance, and Product teams to ensure shared processes are well-designed, documented, and consistently executed

Director, People Operations, Data and Technology

Full-stack Engineer

• Design, build, and own full-stack features end-to-end across our patient, clinician, and operational products
• Partner closely with product, design, marketing, clinical, and operations stakeholders to turn ambiguous problems into shipped software
• Write thoughtful, scalable code that balances speed of execution with long-term maintainability
• Contribute to architecture decisions and raise the bar for code quality, testing, and CI/CD practices
• Review code, participate in technical discussions, and help teammates level up
• Use AI coding tools every day to multiply your output and help the team adopt better workflows

Senior Fullstack Engineer

Analyst

• Analyze Dual-Platform Funnels: Track and optimize the end-to-end patient purchasing journey across our internal Rx platform (Clinician Prescription → Patient Notification→ Add to Cart → Purchase) and our Shopify storefront (supplements purchase and "Subscribe & Save" metrics).
• Drive Renewals & Retention: Build reporting to track Rx medication refills and Shopify supplement subscriptions. Analyze the funnel for patients requiring clinical follow-up visits prior to Rx renewal to ensure a frictionless patient experience.
• Optimize Revenue & Margins: Analyze product margins across different business lines (Rx, supplements, and other potential products). Track Average Order Value (AOV) and identify data-driven opportunities for cross-selling and up-selling—ensuring all commerce recommendations strictly adhere to clinical protocols, patient safety standards, and care guidelines.
• Partner with Data Science: Collaborate closely with our Data Scientists to help build and refine Lifetime Value (LTV) models across different patient cohorts and product lines.
• Support Lifecycle Marketing: Analyze the impact of patient notifications, marketing campaigns, and transactional communications on purchasing behavior and conversion rates.
• Enable Store Operations: Work with the fulfillment team to track nationwide pharmacy and store metrics. Create reporting around Turnaround Time (TAT), notification SLAs, and order defect / refund rates.
• Advise Business Operations (BizOps): Provide actionable insights to the BizOps team aimed at improving patient engagement, specifically focusing on strategies to increase initial fill rates and recurring refill rates.
• Inform Product Strategy: Identify drop-offs, bottlenecks, and gaps in the user journey. Collaborate with the Product team to recommend features and UX improvements that remove friction from the checkout and renewal processes.

Senior Commerce Analyst

Growth Marketing

• Own the paid acquisition engine — find, attract, and convert quality customers.
• Design and operate an AI-native performance system.
• Manage the full acquisition funnel and awareness-building media investments.
• Work in close rhythm with engagement teams sharing customer intelligence and cohort data.
• Develop team from channel specialists toward growth architects.

Vice President – Growth Marketing

Patient Service Representative

• Serve as the first point of contact for patients, primarily via phone, with empathy, discretion, and follow-through, providing exceptional patient care
• Manage a high volume of inbound and outbound calls related to patient support, service recovery, scheduling, and care coordination
• Respond to patients who may be escalated, frustrated, or confused, and work to resolve their concerns with compassion and professionalism
• Navigate patient concerns using appropriate service recovery protocols and escalate when necessary
• Document patient interactions accurately and thoroughly in Zendesk and the Electronic Health Record (EHR) system
• Act as a patient advocate and liaison across departments to facilitate timely and effective solutions
• Proactively identify areas for patient experience improvement and share feedback with leadership
• Uphold patient confidentiality across all communications, systems, and platforms
• Embody core values of compassion, accountability, respect, integrity, and trust

Patient Service Representative – Patient Experience

Conversion Rate Optimizer

• Own the strategy, roadmap, execution, and performance of Landing Page Optimization (LPO) across paid acquisition, campaign, and lifecycle marketing experiences.
• Develop and prioritize testing hypotheses based on user behavior, conversion data, audience insights, and campaign performance.
• Improve conversion rates through experimentation across messaging, content hierarchy, page structure, calls-to-action, and user experience.
• Create targeted landing page experiences that align with specific audience needs, symptoms, and acquisition campaigns.
• Establish a repeatable experimentation program that drives measurable improvements in first visit bookings.
• Act as the primary builder and publisher of marketing landing pages using Prismic and existing component libraries.
• Launch, QA, and maintain landing pages across multiple campaigns and audience segments.
• Configure and manage experiments in Statsig and other testing platforms.
• Move quickly and independently without requiring extensive engineering support.
• Own the end-to-end process from hypothesis creation through implementation, analysis, and recommendation.
• Work closely with Paid Media teams to map ad creative and audience intent to relevant landing page experiences.
• Develop scalable frameworks that support increasingly segmented and AI-driven advertising campaigns.
• Help determine how acquisition messaging should evolve as Midi scales personalization and audience targeting.
• Partner with Growth and Analytics teams to identify high-impact opportunities across the acquisition funnel.
• Serve as the primary marketing stakeholder supporting optimization efforts across joinmidi.com.
• Bring audience insights, experimentation learnings, and conversion data to inform core site decisions.
• Ensure continuity between acquisition landing pages and the broader Midi patient experience.
• Collaborate with Product and Engineering when marketing tests require new tracking capabilities, integrations, or technical functionality.
• Act as a strategic thought partner to Growth PMs on messaging, content, and conversion opportunities.
• Help implement Midi's Mosaic initiative, including new brand standards, symptom-based content experiences, and updated landing page architecture.
• Partner with Brand and Content teams to bring Midi's evolving voice and positioning to life across acquisition experiences.
• Redesign and rebuild landing pages to align with the future state of Midi's digital ecosystem.
• Partner closely with Clinical, Legal, Medical, and Compliance teams to ensure all digital content adheres to healthcare regulations and clinical standards.
• Translate complex insurance, eligibility, coverage, and care delivery concepts into clear and compelling patient-facing content.
• Balance conversion optimization with trust, transparency, and medical credibility across all patient-facing experiences.
• Analyze experiment results, user behavior, and conversion metrics to identify growth opportunities.
• Partner with Analytics teams to establish meaningful measurement frameworks and reporting.
• Translate data into actionable recommendations that improve patient acquisition and first visit bookings.
• Develop a deep understanding of patient behavior and conversion drivers across the acquisition funnel.

Senior Growth Marketing Manager – LPO & Conversion Optimization

Manager

• Own and grow a portfolio of strategic channel partners, including health plans, benefits consultants, and other ecosystem partners.
• Serve as the primary relationship owner for assigned Strategic Alliance partners.
• Develop partnership strategies, establish goals, and drive accountability for performance and growth.
• Lead partner onboarding and ongoing relationship management to maximize engagement and impact.
• Collaborate with internal sales teams to identify, pursue, and close strategic enterprise opportunities.
• Create and execute targeted plans to increase partner-sourced pipeline and revenue.
• Develop measurable activation plans and success metrics for each partnership.
• Lead regular business reviews, performance reporting, and strategic planning sessions with partners.
• Analyze partnership performance data and identify opportunities for optimization and growth.
• Build trusted relationships with key partner stakeholders, including executive leaders and decision-makers.
• Map internal and external stakeholders to ensure alignment, communication, and successful execution.
• Act as the quarterback across multiple workstreams, ensuring momentum and accountability.
• Partner closely with Sales, Customer Success, Marketing, Operations, Clinical, and Member Support teams to execute partnership initiatives.
• Influence and align stakeholders across the organization to deliver an exceptional partner experience.
• Help shape partnership strategy while also driving day-to-day operational execution.

Manager – Strategic Alliances

Data Scientist

• Design, build, and own the end-to-end data framework that defines business health: Unit Economics.
• Develop sophisticated lifetime value models that account for healthcare reimbursements and time value of money.
• Build models to predict reimbursement rates across insurance allowables and self-pay tracks.
• Establish foundational frameworks for operational realities affecting LTV calculations.
• Optimize cross-sell dynamics between physical supplement lines and clinical services.
• Build advanced attribution models to quantify interplay between product lines.
• Design and analyze pricing experiments for supplement products to maximize margins.
• Utilize LTV and margin frameworks to influence marketing spend decisions.
• Build uplift models to identify at-risk customers and effective interventions.
• Build macro-simulations for stress-testing business models.

Staff Data Scientist

Data Analyst

• Develop, iterate, and maintain comprehensive reports and automated dashboards using visualization platforms
• Analyze the end-to-end user journey
• Partner with growth and commercial teams to track performance and scale B2B initiatives
• Support the lifecycle marketing team by tracking engagement metrics and campaign performance
• Work closely with your mentor to upskill and transition into a senior role

Data Analyst, Growth

Communications

• Design and execute a comprehensive internal communications strategy that supports Midi’s business goals and reinforces our mission-driven culture. Set an inspiring vision and secure buy-in from key stakeholders.
• Act as a primary advisor to the leadership team, establish their voices and swim lanes, and craft impactful messaging for All Hands, internal memos, and sensitive organizational changes.
• Work fluidly across Clinical and Corporate teams to ensure the right message to the right audience at the right time while strengthening our “one team” mentality.
• Develop creative content programs—from video and podcasts to interactive digital experiences—that capture the hearts, minds and attention of our employees.
• Exercise strong judgment in high-pressure situations, providing steady guidance and clear communication during periods of rapid change or organizational shifts.
• Create the right pipes for information to flow. Evaluate and implement the right tech stack (Intranet, Slack protocols, feedback loops) and build with an AI-first mentality.