Midi Health

Data Analyst

• Analyze Dual-Platform Funnels: Track and optimize the end-to-end patient purchasing journey across our internal Rx platform and our Shopify storefront.
• Drive Renewals & Retention: Build reporting to track Rx medication refills and analyze the funnel for patients requiring clinical follow-up visits.
• Optimize Revenue & Margins: Analyze product margins across different business lines and identify data-driven opportunities for cross-selling and up-selling.
• Collaborate closely with our Data Scientists to build and refine Lifetime Value (LTV) models.
• Analyze the impact of patient notifications, marketing campaigns, and transactional communications on purchasing behavior.
• Track nationwide pharmacy and store metrics with fulfillment team.

Senior Data Analyst – Commerce

Mechanical Engineer

• Translate product requirements into code-first prototypes
• Ensure visual and interaction fidelity across systems (from Figma to code)
• Implement and maintain reusable UI components
• Support rollout of the design system across the product
• Set up and maintain Figma Code Connect
• Establish workflows between Figma and the frontend codebase
• Ensure design components map cleanly to production components
• Set up and manage Figma MCP + Claude workflows
• Enable code-first prototyping from design inputs
• Support the team in using AI to generate and iterate on UI
• Partner with Product Design, Product, and Engineering
• Provide implementation feedback during design
• Maintain consistency and polish across product UI
• Identify opportunities for reuse and efficiency

Design Engineer

Accountant

• Own and manage inventory-related accounting
• Ensure proper inventory valuation in accordance with GAAP.
• Record and reconcile inventory purchases, usage, write-offs, obsolescence, and adjustments.
• Calculate and reconcile COGS, including pharmacy and supplement-related product costs, freight, and other landed costs.
• Perform monthly inventory roll-forwards and tie-outs to the general ledger.
• Partner closely with Operations and Supply Chain to investigate and resolve complex inventory variances.
• Own key areas of the monthly close process, including journal entries, reconciliations, and variance analysis.
• Prepare and review balance sheet reconciliations (cash, AR, AP, accrued expenses, payroll, equity).
• Ensure timely, accurate financial reporting in accordance with GAAP.
• Support revenue recognition under ASC 606, including analysis of contracts, reimbursements, and pharmacy-related transactions.
• Lead reconciliation of medical vs. product revenue streams.
• Partner with FP&A and Finance leadership on revenue reporting accuracy.
• Reconcile payroll, benefits, and related accruals across multi-state operations.
• Support stock-based compensation accounting under ASC 718, including monthly expense entries and reconciliations.
• Ensure compliance with state and local sales tax filings and reconciliations (product and healthcare-related taxes).
• Support audits (financial, sales tax, and other compliance reviews).
• Maintain accurate accounting records within the ERP, and leverage system capabilities to identify and resolve process inefficiencies.
• Support implementation of new tools, policies, or accounting standards as needed.
• Prepare schedules and analyses for leadership, fundraising, and board reporting.
• Collaborate closely with Finance, Operations, Payroll, and Revenue teams.

Senior Accountant

Clinical Operations

• Drive meaningful improvements across clinical operations workflows, systems, and experiences.
• Partner closely with the Practice Administrator to operationalize defined strategic priorities.
• Identify inefficiencies and execute initiatives that improve patient experience and clinician experience.
• Redesign processes to improve patient and clinical support workflows.
• Analyze operational data to identify trends and improvement opportunities.
• Lead execution of prioritized initiatives from scoping through implementation.

Senior Manager, Clinical Operations – Clinical Excellence

• Act as a program lead for the SVP, structuring ambiguous operational challenges, defining solutions, and driving high-impact initiatives from decision to execution.
• Drive the re-design of our care delivery alignment to the new Product and Engineering organization structure.
• Provide service excellence project support
• Own the Clinical Ops leadership "front door," including intake and triage.
• Run the operating rhythm (priority reviews, standups, follow-through) and maintain core artifacts, including the OKR tracker and Initiative log.
• Act as the critical link between Clinical Ops and partners (Quality/Safety, Product, Finance, HR) to unblock progress, resolve ownership/resourcing gaps, and coordinate complex rollouts.
• Coordinate high-severity operational event responses and executive communications.
• Support P&L oversight (forecasting, variance review) and facilitate budget planning/resource allocation.

Program Manager – Clinical Operations

Business Development Rep

• Build out business cases, value propositions, and pitch decks for emerging partnership categories
• Identify and pursue high-value partnership opportunities
• Support the full business development lifecycle: outreach, relationship building, opportunity development, deal structuring, negotiation, and contracting
• Build trusted relationships with senior leaders across partner organizations
• Develop partnership strategies that expand patient access, distribution channels, and commercial opportunities
• Collaborate cross-functionally with clinical, product, marketing, operations, and finance leaders to drive ideal deal terms for business
• Track and manage partnership pipeline, performance metrics, and growth opportunities
• Represent Midi externally at industry events, conferences, and partner meetings
• Contribute to helping us hit our revenue goals by acquisition of new patients
• Contribute to team culture and operational improvements by leveraging AI solutions to scale impact

Senior Manager, Business Development

Director

• Build and operate a high-velocity, high-quality async care engine at scale
• Own the end-to-end performance of the asynchronous care ecosystem (throughput, turnaround time, productivity, quality, safety, cost)
• Manage a multi-layered leadership team overseeing hundreds of Medical Assistants and clinical staff
• Design operational systems required to scale volume significantly faster than headcount growth
• Ensure accountability and maintain clear visibility into backlog aging and operational risk

Senior Director, Asynchronous Care

Marketing

• Translate brand and product strategy into integrated campaign plans
• Define campaign narrative, messaging hierarchy, and channel roles
• Develop integrated briefs and GTM frameworks for major launches (brand moments, RX initiatives, supplement launches, etc.)
• Ensure campaigns ladder to the Midi brand platform and defined business objectives
• Partner closely with Brand, Growth, Lifecycle, Organic Social, Influencer, PR, Partnerships, Product Marketing, and Clinical stakeholders
• Align teams around campaign objectives, timelines, messaging, and sequencing
• Develop workbacks and ensure asset readiness across teams
• Drive clear communication and alignment throughout the campaign lifecycle
• Support integrated launch planning across major company initiatives
• Identify dependencies, risks, and gaps early and proactively
• Ensure campaigns roll out cohesively across owned, paid, and earned channels
• Contribute to leadership-ready summaries and campaign updates
• Partner with channel owners to synthesize campaign-level performance
• Evaluate campaigns against defined objectives
• Identify learnings and translate them into actionable recommendations for future initiatives

Integrated Marketing Manager

Account Manager

• Manage inbound referrals from health system and provider partners, ensuring accurate intake and documentation
• Engage referred patients and assist with scheduling their Midi appointments
• Ensure referrals move through established workflows efficiently and without delays
• Serve as a point of contact for patients navigating care between Midi and its health system and provider partners
• Answer patient questions about Midi services, referral pathways, and next steps in care
• Provide clear, supportive communication to ensure a positive patient experience
• Manage the dedicated Zendesk inbox and voicemail for inbound referral communications
• Share updates and operational feedback with the Commercial team regarding referral activity and workflow improvements

Referral Coordinator – Health Systems Partnerships

Customer Support

• Improve end-to-end patient support workflows, from first contact through resolution and follow-up.
• Analyze support and call center metrics to uncover trends, pain points, and operational gaps — and turn insights into action.
• Translate frontline data (QA themes, ticket trends, call patterns, CSAT, escalations) into process improvements that measurably improve patient experience.
• Partner closely with our Support Operations leaders to feed frontline learnings into process improvements.
• Champion and evolve our QA program — ensuring we’re not just scoring interactions, but using them to elevate performance and consistency.
• Work cross-functionally with Clinical, Product, Patient Experience, and Engineering to improve patient journeys across departments — not just within Support.

Process Operations Manager, Customer Support

• Serve as the primary point of contact for patients with questions or concerns regarding pharmacy orders, ensuring timely and compassionate resolution of issues.
• Work closely with pharmacy partners to ensure accurate order processing and timely fulfillment of prescriptions and non-prescription products.
• Track and monitor pharmacy operations, ensuring that orders are being fulfilled within expected timelines and identifying any potential delays.
• Collaborate with the pharmacy and medical team to quickly resolve order discrepancies, prescription issues, and other operational challenges.
• Deliver outstanding customer service through phone, email, and Athena messaging, ensuring that patients receive prompt, accurate, and helpful responses to their inquiries.
• Identify and suggest opportunities for improving operational processes related to pharmacy order fulfillment and customer interaction.
• Maintain clear records of all patient interactions, issues, and resolutions, providing regular reports to the Director of Pharmacy E-Commerce on performance and potential areas of improvement.

Operations & Customer Support Associate, Pharmacy

Full-stack Engineer

• Analyze complex technical problems and lead architectural reviews
• Act as a part-time product manager for technology
• Craft thoughtful, scalable and flexible products and code
• Shape engineering culture by establishing best practices
• Analyze high-level technical and business problems
• Partner with Executive Leadership and other stakeholders
• Formally and informally mentor senior and junior engineers

Staff Software Engineer

• Work collaboratively with other engineers, PM’s and clinical stakeholders to enhance existing products and bring new products to life
• Build and own clinician and operations facing products end-to-end
• Craft exceptional, thoughtful, scalable and flexible products and code, balancing for speed of execution and scalability
• Actively contribute to and influence engineering processes, culture, practices, and systems
• Analyze complex technical problems and architect elegant and effective solutions
• Review code and collaborate with teammates on technical decisions

Senior Fullstack Engineer, Care Delivery

• Work collaboratively with other engineers, PM’s, designers and stakeholders to enhance existing products and bring new products to life.
• Craft exceptional, thoughtful, scalable and flexible products and code, balancing for speed of execution and scalability.
• Actively contribute to and influence engineering processes, culture, practices, and systems.
• Analyze complex technical problems and architect elegant and effective solutions.
• Review code and collaborate with teammates on technical decisions.

Senior Fullstack Engineer, Patient Experience

Onboarding Specialist

• Monitor and respond to the onboarding email inbox daily
• Answer routine onboarding questions
• Escalate complex issues as needed
• Maintain clear, professional, and timely communication
• Track completion of pre-boarding and onboarding tasks
• Send reminder emails and text messages to ensure deadlines are met
• Proactively follow up with new hires who are missing required steps
• Maintain tracking systems (Notion, Google Sheets, LMS, etc.)
• Take attendance for onboarding sessions and required trainings
• Ensure all new hires attend scheduled orientation sessions
• Follow up immediately with no-shows via email and text
• Maintain attendance documentation
• Monitor required training completion (LMS, compliance modules, etc.)
• Send reminders and escalation notices for overdue trainings
• Maintain accurate records of completion status
• Maintain onboarding trackers and status dashboards
• Prepare onboarding materials as needed
• Support calendar coordination for onboarding sessions
• Complete additional onboarding related administrative tasks as assigned