Senior Commerce Analyst

Midi Health

Senior Data Analyst driving commerce and fulfillment operations for Midi Health's virtual clinic. Collaborate across teams to optimize patient purchasing journeys and improve data analytics.

Posted 7/17/2026full-timePalo Alto • California • 🇺🇸 United StatesSenior💰 $150,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analytics within e-commerce and digital health, leveraging SQL and BI tools to derive actionable insights that enhance patient engagement and optimize revenue. Proficient in analyzing complex metrics and collaborating with cross-functional teams to improve user experience and operational efficiency.

Highest-signal resume keywords

Data Analytics ExperienceExpert-Level SQLBI And Data Visualization ToolsE-Commerce Metrics UnderstandingStakeholder Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsSQLData VisualizationE-Commerce MetricsData JoiningReportingFunnel AnalysisPatient Journey OptimizationRevenue OptimizationClinical Protocol Adherence

Soft Skills

Stakeholder ManagementCommunicationCollaborationProblem-SolvingActionable Insight Translation

Tools & Technologies

TableauLookerMetabasePostgresMySQLShopify

Industry Keywords

E-CommerceDigital HealthD2C SubscriptionPatient EngagementSupply ChainFulfillment SLAsPatient Safety StandardsClinical Guidelines

Tech Stack

Tools & technologies

MySQLPostgresSQLTableau

About the role

Key responsibilities & impact

Analyze Dual-Platform Funnels: Track and optimize the end-to-end patient purchasing journey across our internal Rx platform (Clinician Prescription → Patient Notification→ Add to Cart → Purchase) and our Shopify storefront (supplements purchase and "Subscribe & Save" metrics).
Drive Renewals & Retention: Build reporting to track Rx medication refills and Shopify supplement subscriptions. Analyze the funnel for patients requiring clinical follow-up visits prior to Rx renewal to ensure a frictionless patient experience.
Optimize Revenue & Margins: Analyze product margins across different business lines (Rx, supplements, and other potential products). Track Average Order Value (AOV) and identify data-driven opportunities for cross-selling and up-selling—ensuring all commerce recommendations strictly adhere to clinical protocols, patient safety standards, and care guidelines.
Partner with Data Science: Collaborate closely with our Data Scientists to help build and refine Lifetime Value (LTV) models across different patient cohorts and product lines.
Support Lifecycle Marketing: Analyze the impact of patient notifications, marketing campaigns, and transactional communications on purchasing behavior and conversion rates.
Enable Store Operations: Work with the fulfillment team to track nationwide pharmacy and store metrics. Create reporting around Turnaround Time (TAT), notification SLAs, and order defect / refund rates.
Advise Business Operations (BizOps): Provide actionable insights to the BizOps team aimed at improving patient engagement, specifically focusing on strategies to increase initial fill rates and recurring refill rates.
Inform Product Strategy: Identify drop-offs, bottlenecks, and gaps in the user journey. Collaborate with the Product team to recommend features and UX improvements that remove friction from the checkout and renewal processes.

Requirements

What you’ll need

4+ years of data analytics experience, ideally in an e-commerce, digital health, or D2C subscription environment.
Expert-level SQL.
Proficiency with BI and data visualization tools (e.g., Tableau, Looker, Metabase).
Experience joining data from disparate sources (e.g., Postgres/MySQL databases and third-party APIs like Shopify).
Strong understanding of e-commerce metrics (Conversion Rate, AOV, LTV, CAC, Churn, Subscribe & Save mechanics) and supply chain/fulfillment SLAs.
Ability to translate complex data into actionable business insights.
Exceptional stakeholder management skills, with a proven track record of effectively supporting diverse teams (Product, Marketing, Ops, BizOps) and presenting findings to non-technical leaders.

Benefits

Comp & perks

competitive base salary
equity
benefits