Metronet

Analytics Engineer

• Design and develop data serving and semantic layers to support business needs ranging from traditional reporting to reverse ETL and LLM/AI implementations.
• Develop data models for use by analysts and applications from across the business using modern dimensional modeling practices to efficiently serve accurate, consistent data.
• Build and maintain robust, scalable data pipelines to extract, transform, and load (ETL, ELT) data from various sources into the data platform using both batch processing and event-driven patterns.
• Create efficient, performant data models to support business requirements and analytics needs.
• Implement and automate data quality checks and monitoring to ensure data accuracy and drive observability.
• Manage, troubleshoot and optimize existing data infrastructure, including cloud-based solutions and on-premises systems.
• Leverage cloud data platforms (Fabric, Databricks, Snowflake, etc.) for data storage, processing, and analysis.
• Work closely with data analysts, data scientists, and business stakeholders to understand their data needs and deliver solutions.
• Identify and resolve data-related issues and challenges for technical and non-technical stakeholders.
• Support company-wide projects ranging from server migrations to mergers and acquisitions as a data and systems expert.
• Automate data processes to improve efficiency and reduce manual effort.
• Implement modern concepts like metadata-driven pipelines and Infrastructure-as-Code that will play a key role in a scalable, resilient data platform.
• Document data processes, architecture, and workflows.

Customer Support

• Support business customers with their Internet, Video and Phone services
• Respond to technical support requests
• Perform problem identification and analysis of ONTs, Routers, network switches, and STB/DVRs
• Troubleshoot and assist customers making changes to complex HPBX phone systems
• Capture detailed problem analysis and resolution plans in the customer database
• Determine the scope of customer issues in an effective and professional manner
• Effectively resolve customer issues timely
• Properly document all customer interactions
• Educate customers on setting up their customer portal account
• Complete router troubleshooting and setups
• Provide voice service troubleshooting and reset voicemail passwords
• All other duties as assigned

Business Support Representative

Events

• Protecting Metronet’s network by preventing damage to underground facilities
• Promote safe digging practices and conduct damage investigations
• Support compliance with company and regulatory safety standards
• Build relationships with contractors and excavators
• Lead training and auditing efforts
• Analyze field risks, identify trends, and develop proactive solutions
• Conduct safety audits/inspections to ensure compliance

Damage Prevention & Training Specialist

Data Engineer

• Design and develop data serving and semantic layers to support business needs
• Develop data models for use by analysts and applications using modern dimensional modeling practices
• Build and maintain robust, scalable data pipelines using ETL, ELT processes
• Create efficient and performant data models to support business requirements
• Implement and automate data quality checks and monitoring to ensure data accuracy
• Manage, troubleshoot and optimize existing data infrastructure, including cloud-based solutions
• Leverage cloud data platforms (Fabric, Databricks, Snowflake, etc.) for data storage, processing, and analysis
• Collaborate with data analysts, data scientists, and business stakeholders to understand their data needs

Account Executive

• Prospect, qualify, and close new business opportunities within your assigned territory or vertical
• Conduct discovery conversations to uncover customer needs and deliver tailored solutions aligned with Metronet’s offerings
• Own the full sales cycle from initial contact to contract execution and onboarding
• Leverage data and insights from Salesforce and other tools to inform your sales approach, prioritize opportunities, and drive smarter decisions
• Maintain accurate records of customer interactions, pipeline activity, and deal progression in Salesforce
• Build and maintain strong relationships with prospective and existing clients—become a trusted advisor
• Collaborate cross-functionally to ensure smooth implementation and long-term customer satisfaction
• Meet or exceed sales targets and activity benchmarks in a competitive, fast-paced environment
• Participate in regular Individual Business Meetings (IBMs) with your Sales Manager to review performance and align on goals
• Share market insights and customer feedback to help shape strategy and drive team success
• Contribute to a culture of excellence, accountability, and continuous improvement
• Other job-related duties as requested

Business Account Executive

• Prospect, qualify, and close new business opportunities within your assigned territory or vertical
• Conduct discovery conversations to uncover customer needs and deliver tailored solutions
• Own the full sales cycle from initial contact to contract execution and onboarding
• Leverage data and insights from Salesforce to inform your sales approach
• Maintain accurate records of customer interactions in Salesforce
• Build and maintain strong relationships with clients
• Collaborate cross-functionally to ensure smooth implementation and customer satisfaction
• Meet or exceed sales targets in a competitive, fast-paced environment
• Participate in regular Individual Business Meetings with your Sales Manager

Network Engineer

• Perform 24×7 continuous network monitoring of the Metronet PON, DWDM, IP, and Ethernet networks
• Operate in a 24x7x365 Network Operations Center, including shift work and weekends
• Constant monitoring of Network Management systems for alarms
• Report, document, and track all alarm events
• Create trouble tickets and manage until resolution
• Communicate network event alerts to internal teams

Network Technician

Manager

• Review and fully understand the contracts and requirements of each project
• Create and execute project work plans and schedules
• Manage the day-to-day operational aspects of a project
• Communicate requirements and specifications to the project staff
• Ensure contract and permit compliance

Construction Manager

Supply Chain

• Help support the day-to-day movement of inventory across Metronet’s supply chain
• Coordinate and monitor inbound shipments from suppliers to Metronet’s facilities
• Facilitate the transfer of inventory movement between 60+ market warehouses
• Work with strategic partners (3PL partners, carriers) to achieve and exceed cost and service metrics
• Assist with the onboarding of vendors to Metronet’s Vendor Compliance Manual
• Schedule freight movement through carriers & preferred 3PL partner(s)
• Update and maintain centralized recordkeeping of market warehouses and contact information
• Establish and document standard operating procedures and process maps
• Analyze data and produce reporting for management
• Audit freight invoices for accuracy

Logistics Coordinator

Director

• Oversee, plan, and manage Regional Managers and teams supporting Supply Chain and Warehousing operations, including supervisors and hourly employees across manufacturing, distribution, and office environments
• Drive continuous improvement by optimizing processes, implementing strategic initiatives, and identifying operational efficiencies across market warehousing
• Communicate supply chain performance, service issues, and short- and long-term solutions to senior leadership while collaborating cross-functionally to manage expectations
• Maintain regular communication with direct reports using remote tools to stay informed on daily warehouse operations and resolve issues proactively
• Analyze, resolve, or escalate supply chain and inventory issues to ensure accurate inventory levels and accountability across market warehouses, including remote personnel
• Review budgets, expenditures, and operational performance across multiple locations and implement improvements as needed
• Provide leadership, coaching, and development opportunities to support team growth and achievement of business goals
• Develop, document, and enforce standard operating procedures (SOPs) to ensure consistency and scalability
• Track performance metrics, analyze data, and implement improvements to drive operational excellence
• Manage and optimize shipping costs, minimizing unnecessary transfers between facilities
• Ensure compliance with all applicable laws, regulations, and OSHA requirements
• Travel up to 50% to support Metronet warehouse operations and onsite teams
• Perform additional duties as assigned

Director of Market Warehousing

Technical Project Manager

• The Permit Project Manager is responsible for partnering with the OSP permitting team to prioritize activities and manage permit requirements.
• Coordinate with the Permitting Team to complete a variety of tasks, including completion of permitting with federal, state and local agencies, review of necessary project reports and materials.
• Daily routine interaction with various agencies to aid Permitting Team to obtain approvals, submit permit applications and prepare responses in a timely manner.
• Routine interaction with internal departments to build relationships, build business cohesion and help internal clients to expand Metronet services in the market.
• Manage work within defined scheduled expectations, remove roadblocks and use analytics to anticipate and avoid future roadblocks and keep projects on schedule.
• Apply technical and creative solutions to aid in completion of permitting acquisitions.
• Advise Permitting Team and OSP Construction with appropriate strategies to obtain permits and maintain compliance with regulations and permit conditions to adhere to schedule.
• Provide guidance with internal resources to assure pole applications are submitted in order and on time to meet the project schedule.
• Ensure timely completion of assigned deliverables, assemble, submit, and track progress of permit applications and notify management of delays with actionable solutions.
• Document and coordinate with Permit Team to ensure permit submittals are in line with the field’s construction schedule.
• Monitor/track permit packages via online systems, email, or in person as necessary to meet local requirements, adjust and report when situations arise.
• Monitor projects and effectively communicates the status of each permit. Up to 25% travel may be required as necessary and required by project or construction commitments.

Permit Project Manager

IT Support

• Review engineered drawings to ensure compliance with permitting entity and jurisdictional requirements
• Serve as the final reviewer and seal engineered drawings for submission to permitting authorities
• Prepare and submit drawings and documentation to authorities having jurisdiction for zoning approvals, variances, special use permits, and conditional use permits, as required
• Coordinate and contract with local market land surveyors to obtain ALTA surveys, topographic surveys, and easement documentation
• Coordinate and contract with local market geotechnical and environmental engineering firms to support required investigations and studies
• Support Permitting Managers and Coordinators with permit submissions and participate in meetings with local officials and authorities
• Produce drawings and related contract documents in a cost‑effective, accurate, and timely manner
• Mentor apprentice engineers and other technical staff to build organizational capability and technical expertise
• Establish and maintain effective working relationships with coworkers, supervisors, public officials, and external partners
• Maintain professional standards for attendance, punctuality, appearance, and conduct in accordance with company policies
• Pursue ongoing professional development to enhance individual performance and project team effectiveness
• Comply with all company policies, procedures, regulations, and ethical standards

Permit Engineer

• Responsible for achieving an annual new revenue quota.
• Identifying target markets, industries, and contacts for our Enterprise product portfolio.
• Identify and begin sales processes for Large Medical institutions through the USAC Rural Health program.
• Develop relationships with Large Medical accounts and position Metronet in the best possible position to win business.
• Help target and negotiate State Government contracts
• Create account plans with customers to assist them with updating and growing their internal private network
• The position involves significant prospecting and field sales activities with travel to customer locations.
• Strong Cold Calling (prospecting/door knocking) for new clients.
• Manage, grow, and renew current Metronet high revenue Government, Higher Education, Medical, and Enterprise accounts, as assigned.
• Network with area peers to acquire referrals.
• Writing and presenting professional, organized proposals.
• Negotiating contracts with C-level Executives.
• Project Management of sales cycle activities and service implementation
• Maintaining and reporting sales activity, including funnels, sales call activity, and forecasts.
• Developing customer-centric solutions and delivering sales proposals on product features and benefits.
• Building and maintaining relationships in the Corporate and IT Community.
• Perform other duties as requested by Metronet sales leadership

Enterprise Account Executive

Data Scientist

• Leverage a broad range of techniques to turn data into actionable business insights
• Tackle complex analytical problems and uncover trends
• Operate in a fast-paced environment managing projects end-to-end
• Work with stakeholders to identify opportunities for leveraging company data
• Mine and analyze data to drive optimization and improvement
• Develop custom data models and algorithms
• Communicate business requirements to ensure buy-in from all departments
• Participate in projects to provide data and analyses as needed

• Lead a team that develop and evolve published network architecture guidelines for the transport, OLT/Active Ethernet Access, service router, and core router layers of the network
• Work with members of Metronet, Vendor partners, and Industry experts to identify network best practices to implement in the Metronet network
• Trigger Network Automation team to create and test automation if relevant
• Document and share technical guidelines using Sharepoint, Confluence, and any future platform selected
• Send release bulletins to relevant departments
• Collaborate with Product Development to ensure the network can provide services offered across all customer segments
• Collaborate with Network Automation team to drive toward a software defined network and provide network configurations required to implement
• Lead a team that guides relevant lab testing for new equipment and existing equipment configuration changes
• Develop lab test plan
• Drive cost effective solutions in the network and standardize those across all existing and new markets
• Create economic and qualitative business case study data to ensure the solutions architected drive value into the business
• Track projects and status with clear and concise updates
• Create tasks and track to completion using project management tools such as Jira
• Communicate with and effectively triage equipment vendor and services when relevant
• Travel to Evansville a minimum of twice a year if remote

Analytics Engineer

Business Support Representative

Damage Prevention & Training Specialist

Data Engineer

Business Account Executive

Business Account Executive

Network Technician

Construction Manager

Logistics Coordinator

Director of Market Warehousing

Permit Project Manager

Permit Engineer

Enterprise Account Executive

Data Scientist

Manager, Network Architecture