Metronet

IT Support

• Leading end-to-end project management for infrastructure, cloud, and database initiatives
• Facilitating Agile Scrum ceremonies
• Applying traditional project management techniques such as project charter development
• Managing and maintaining JIRA project boards, backlogs, epics, stories, and sprint configurations
• Collaborating with infrastructure, cloud, and database teams
• Identifying, tracking, and mitigating project risks, issues, and dependencies
• Coordinating resource planning and task assignments across technical teams
• Producing and distributing regular project status reports, dashboards, and executive summaries

IT Operations Project Manager

General

• Coordinates permitting activities based on direction from OSP Construction
• Determines necessary permits, coordinates with internal and external resources and permitting entities to release passes to construction
• Daily routine interaction with various agencies to obtain approvals, submit permit applications and prepare responses in a timely manner
• Routine interaction with internal departments to build relationships, build business cohesion and help internal clients to expand Metronet services in the market
• Manage work within defined scheduled expectations, remove roadblocks and use analytics to anticipate and avoid future roadblocks and keep projects on schedule
• Apply technical and creative solutions to aid in completion of permitting acquisitions
• Forecast release dates to allow construction to plan resources accordingly
• Provide guidance with internal resources to assure pole applications are submitted in order and on time to meet the project schedule
• Ensure timely completion of assigned deliverables, assemble, submit, and track progress of permit applications and notify management of delays with actionable solutions
• Document and coordinate with centralized permit teams to ensure permit submittals is in line with the field’s construction schedule
• Monitor/track permit packages via online systems, email, or in person as necessary to meet local requirements, adjust and report when situations arise
• Monitor projects and effectively communicates the status of each permit
• Perform other duties as assigned by senior management
• Occasional travel may be required by company necessity (up to 5%)

Pole Permitting Coordinator

Community Manager

• Seek out new residential sales opportunities for Metronet across multiple markets and states.
• Identify, coordinate, and implement market development plans designed to maintain and increase residential sales.
• Secure new opportunities through the development of relationships with residential housing contractors, single family Homeowner Associations, and Utility Companies.
• Work with internal Community Development Operations, Outside Plant, and Residential Sales teams.
• Build and maintain a targeted sales approach by conducting in-depth research and analysis of territory.
• Work and negotiate with developers, builders, city contacts, and Homeowner Associations.
• Utilize multiple resources including internal maps, Google Earth, GIS maps, FCC Broadband intel to evaluate residential growth opportunities.
• Execute concept to completion used to secure new residential customers.
• Work with Finance, Marketing, and Legal to develop quick to revenue opportunities.
• Utilize company provided Customer Relationship Management (CRM) software to manage and maintain pipeline and projects.
• Maintain existing and develop new relationships with local relevant organizations.
• Attend local community, governmental, and economic development events.

Community Development Manager

• Responsible for seeking out new residential sales opportunities for Metronet across multiple markets and states.
• Identify, coordinate, and implement market development plans designed to maintain and increase residential sales opportunities for Metronet.
• Secure new opportunities through developing relationships with residential housing contractors, single family Homeowner Associations, and Utility Companies.
• Work with internal Community Development Operations, Outside Plant, and Residential Sales teams to maintain a timeline and schedule for efficient delivery of Metronet services.
• Build and maintain a targeted sales approach by conducting in-depth research and analysis of territory, including competitive landscape.
• Work and negotiate with developers, builders, city contacts, and Homeowner Associations to secure plats, power plans, and/or Utility Access Agreements (UAA).
• Utilize multiple resources to evaluate residential growth opportunities.
• Execute concept to completion used to secure new residential customers through expansions, jointly trench partnerships, and Utility Access agreement projects.
• Work with Finance, Marketing, and Legal to develop quick to revenue opportunities, including responding to service inquiries and internally sourced growth leads.
• Utilize CRM software to manage and maintain pipeline and projects related to residential growth.
• Maintain and develop relationships with local organizations to elevate awareness of Metronet within the community.
• Attend local community, governmental, and economic development events and meetings to forward the agenda of Metronet.

• Responsible for seeking out new residential sales opportunities for Metronet across multiple markets and states.
• Identifying, coordinating, and implementing market development plans designed to maintain and increase residential sales opportunities.
• Securing new opportunities through the development of relationships with residential housing contractors, single family Homeowner Associations, and Utility Companies.
• Working with internal Community Development Operations, Outside Plant, and Residential Sales teams to maintain timeline and schedule for efficient delivery of services.
• Conducting in-depth research and analysis of territory, including competitive landscape.
• Negotiating with developers, builders, city contacts, and Homeowner Associations to secure necessary agreements.
• Utilizing multiple resources to evaluate residential growth opportunities.
• Executing concept to completion to secure new residential customers through various projects.
• Collaborating with Finance, Marketing, and Legal to develop revenue opportunities.
• Using company provided CRM software to manage and maintain pipeline and projects.
• Maintaining existing and developing new relationships with local organizations to increase Metronet's footprint.

Network Engineer

• As a Network Administrator, you are responsible for the design, implementation, maintenance, and support of enterprise network infrastructure and security systems.
• This role equally emphasizes network engineering and network security, ensuring the performance, reliability, and protection of the organization’s wired and wireless environments.
• The position combines hands-on expertise in routing, switching, and wireless technologies with the deployment and management of firewalls, security policies, and threat mitigation controls.
• Designing and deploying network infrastructure, including routers, switches, firewalls, and other network devices.
• Monitor network and security performance; proactively identify, troubleshoot, and resolve issues
• Implement and maintain security controls such as segmentation, ACLs, zero trust principles, and policy enforcement
• Diagnosing and resolving network problems, including hardware, software, and connectivity issues.
• Develop and maintain network and security documentation including diagrams, standards, and procedures
• Forecasting network growth and capacity requirements.
• Coordinating with network equipment vendors for support and maintenance.
• All other duties as assigned.

Network Administrator

Project Manager

• Manage the full lifecycle of Metronet facilities projects, including warehouses, laydown yards, offices, and corporate spaces.
• Lead projects from site evaluation and due diligence through scope/budget/schedule development, design coordination, permitting, contractor selection and oversight, construction/renovation execution, commissioning, occupancy, and end-of-lease decommissioning/closeout.
• Conduct regular site visits to monitor progress, quality, safety, and compliance with contract documents, schedule, and budget; verify work in place.
• Prepare accurate, timely project status reports, dashboards, and updates (progress, risks/issues, budget vs. actual, schedule performance) for the Facilities Director and leadership.

Facilities Project Manager

Account Executive

• Responsible for achieving an annual new revenue quota.
• Identifying target markets, industries, and contacts for our Enterprise product portfolio.
• Identify and begin sales processes for Large Medical institutions through the USAC Rural Health program.
• Develop relationships with Large Medical accounts and position Metronet in the best possible position to win business.
• Help target and negotiate State Government contracts
• Create account plans with customers to assist them with updating and growing their internal private network
• The position involves significant prospecting and field sales activities with travel to customer locations.
• Strong Cold Calling (prospecting/door knocking) for new clients.
• Manage, grow, and renew current Metronet high revenue Government, Higher Education, Medical, and Enterprise accounts, as assigned.
• Network with area peers to acquire referrals.
• Writing and presenting professional, organized proposals.
• Negotiating contracts with C-level Executives.
• Project Management of sales cycle activities and service implementation
• Maintaining and reporting sales activity, including funnels, sales call activity, and forecasts.
• Developing customer-centric solutions and delivering sales proposals on product features and benefits.
• Building and maintaining relationships in the Corporate and IT Community.
• Perform other duties as requested by Metronet sales leadership.
• Other job-related duties as requested.

Enterprise Account Executive

• Manage the end-to-end implementation of off-net circuits, IRUs, and colocation connectivity supporting new market launches and network expansion initiatives
• Coordinate implementation timelines across internal teams and third-party providers
• Track 100+ concurrent implementation projects through completion
• Lead recurring meetings with telecommunications providers to review project status and delivery commitments
• Escalate delayed service orders to maintain project timelines
• Coordinate vendor access to Metronet facilities
• Participate in quarterly business reviews with vendors to improve delivery performance
• Coordinate with OSP, Network Implementation, Engineering, and other internal teams to ensure facilities, power, fiber, equipment, and vendor access are aligned to meet implementation timelines
• Schedule site walks to validate meet points
• Provide implementation status updates during new market meetings
• Maintain accurate project status in Jira
• Create and maintain network records within MetaSolv
• Order cross-connects at colocation facilities
• Maintain accurate implementation documentation and project records throughout the deployment lifecycle
• Travel to Evansville IN twice a year
• All other duties as assigned

Offnet Project Manager

• Prospect, qualify, and close new business opportunities within your assigned territory or vertical
• Conduct discovery conversations to uncover customer needs and deliver tailored solutions aligned with Metronet’s offerings
• Own the full sales cycle from initial contact to contract execution and onboarding
• Leverage data and insights from Salesforce and other tools to inform your sales approach
• Maintain accurate records of customer interactions, pipeline activity, and deal progression in Salesforce
• Build and maintain strong relationships with prospective and existing clients
• Collaborate cross-functionally to ensure smooth implementation and long-term customer satisfaction
• Meet or exceed sales targets and activity benchmarks in a competitive, fast-paced environment

Business Account Executive

Administration

• Managing construction-related damage claims and supporting the resolution process
• Serving as a key liaison between contractors, customers, and internal departments
• Ensuring timely communication and accurate documentation
• Drafting and issuing formal notifications to contractors regarding pending claims
• Tracking the status of all assigned construction and field ops claims
• Communicating with contractors and field personnel to resolve damage claims
• Completing and submitting required reports on claims in process
• Assisting in the development of process workflows and associated procedures regarding claims management
• Traveling to EVV twice a year

Contract Administrator

Analytics Engineer

• Design and develop data serving and semantic layers to support business needs ranging from traditional reporting to reverse ETL and LLM/AI implementations.
• Develop data models for use by analysts and applications from across the business using modern dimensional modeling practices to efficiently serve accurate, consistent data.
• Build and maintain robust, scalable data pipelines to extract, transform, and load (ETL, ELT) data from various sources into the data platform using both batch processing and event-driven patterns.
• Create efficient, performant data models to support business requirements and analytics needs.
• Implement and automate data quality checks and monitoring to ensure data accuracy and drive observability.
• Manage, troubleshoot and optimize existing data infrastructure, including cloud-based solutions and on-premises systems.
• Leverage cloud data platforms (Fabric, Databricks, Snowflake, etc.) for data storage, processing, and analysis.
• Work closely with data analysts, data scientists, and business stakeholders to understand their data needs and deliver solutions.
• Identify and resolve data-related issues and challenges for technical and non-technical stakeholders.
• Support company-wide projects ranging from server migrations to mergers and acquisitions as a data and systems expert.
• Automate data processes to improve efficiency and reduce manual effort.
• Implement modern concepts like metadata-driven pipelines and Infrastructure-as-Code that will play a key role in a scalable, resilient data platform.
• Document data processes, architecture, and workflows.

Customer Support

• Support business customers with their Internet, Video and Phone services
• Respond to technical support requests
• Perform problem identification and analysis of ONTs, Routers, network switches, and STB/DVRs
• Troubleshoot and assist customers making changes to complex HPBX phone systems
• Capture detailed problem analysis and resolution plans in the customer database
• Determine the scope of customer issues in an effective and professional manner
• Effectively resolve customer issues timely
• Properly document all customer interactions
• Educate customers on setting up their customer portal account
• Complete router troubleshooting and setups
• Provide voice service troubleshooting and reset voicemail passwords
• All other duties as assigned

Business Support Representative

Events

• Protecting Metronet’s network by preventing damage to underground facilities
• Promote safe digging practices and conduct damage investigations
• Support compliance with company and regulatory safety standards
• Build relationships with contractors and excavators
• Lead training and auditing efforts
• Analyze field risks, identify trends, and develop proactive solutions
• Conduct safety audits/inspections to ensure compliance

Damage Prevention & Training Specialist

Data Engineer

• Design and develop data serving and semantic layers to support business needs
• Develop data models for use by analysts and applications using modern dimensional modeling practices
• Build and maintain robust, scalable data pipelines using ETL, ELT processes
• Create efficient and performant data models to support business requirements
• Implement and automate data quality checks and monitoring to ensure data accuracy
• Manage, troubleshoot and optimize existing data infrastructure, including cloud-based solutions
• Leverage cloud data platforms (Fabric, Databricks, Snowflake, etc.) for data storage, processing, and analysis
• Collaborate with data analysts, data scientists, and business stakeholders to understand their data needs