Metronet

Network Operations

• Supervise and mentor NOC Technicians to ensure 24/7 network surveillance and rapid incident resolution
• Monitor network infrastructure including routers, switches, transport systems, and wireless platforms to ensure uptime and performance.
• Develop and maintain standard operating procedures (SOPs) for incident management, escalation, and reporting
• Ensure compliance with SLAs and KPIs through proactive monitoring and performance analysis
• Provide regular reports on network health, incident trends, and team performance to senior leadership
• Participate in root cause analysis and post-incident reviews to improve operational resilience

NOC Supervisor

• Audit prior-week trouble and work cases, correcting coding as needed to ensure complete and accurate reporting
• Analyze audited case data to produce executive-level KPI summaries, slides, and presentations monthly, quarterly, and on demand
• Manage and maintain the master list of FOPS and Network Region definitions, updating at least monthly
• Investigate and report on the most significant service-impacting events each month
• Manage the NOC SharePoint site, including functionality updates and maintenance of departmental documents, reports, and reference materials
• Maintain accurate administrative records, historical KPI data, and documentation to support long-term data analysis
• Review, analyze, and update NOC policies, procedures, and job aids in collaboration with Subject Matter Experts
• Develop and support training programs by creating instructional materials and coordinating the scheduling, tracking, and documentation of training activities
• Support departmental and company goals and initiatives
• Perform other duties as assigned
• Provide after-hours or on-call support as required

Network Operations Center Coordinator

Events

• Promote an organizational culture that fosters safe work practices
• Facilitate post-damage investigations and report preparation
• Drive damage prevention strategies and educate associates and contractors
• Conduct and review damage prevention and safety audits/inspections

Damage Prevention and Training Specialist

Security Engineer

• Lead the technical advancement and refinement of our network security architecture, designs, implementations, and operational practices
• Work with engineering to ensure the future state of network design adheres to the policies and practices you set forth
• Ensure operational systems and procedures are in place to identify, respond to, and remediate threats to the network
• Design, Configure, and maintain network devices like routers, switches, and firewalls to prevent intrusion into the service provider network
• Design, configure, and maintain network monitoring and analysis tools like NMS, IDS, IPS, and SIEM servers and appliances to isolate and diagnose potential threats and intrusion attempts into the service provider network
• Architect comprehensive security procedures and take a lead role in the assembly of and operationalization of incident response and disaster recovery plans
• Coordinate cross-functional organizational incident response team and practices to ensure a response, prioritization of events, and respective remediations
• Act as the first line of defense preventing and responding to security incidents, malicious behavior, and attacks
• Monitor, test, and report on the network’s hardware and software to ensure the integrity of the service provider network’s design, configuration, and security and compliance posture
• Review and ensure vulnerability and patch management is prioritized and remediated in a timely manner
• Identify, propose, and implement measures to improve the security posture of our service provider network
• Produce and peer review MOPS for complex changes on the network
• Drive world-class availability and security in a constantly growing and scaling national network
• Contribute toward departmental and company goals and objectives

Senior Network Security Engineer

Account Manager

• Manage, identify, and nurture key relationships with city entities and local elected officials.
• Manage and facilitate monthly meetings between city officials and Metronet field leaders.
• Proxy for Business Development team, as needed.
• Point of escalation for city entities, including constituent assistance.
• Manage and facilitate contact with legacy markets.
• Regulate existing processes and propose improvements.
• Prepare and present the Metronet “story” to applicable community, residential and business groups.
• Utilize relationship/professional networks to advance residential/business sales through referrals and introductions.
• Oversee OSP project to look for, emerging issues, and trends to determine their potential impact on the market.
• Assist senior management and leadership with strategic planning for known and potential activities related to fiber overbuild project implementation.
• Coordinate efforts between various external and internal customers including city officials.
• Partner with the team to liaise with local government leaders, drive advocacy efforts, and influence local policies to support company goals.
• Prepare reports and presentations for internal and external customers.
• Collaborate with industry groups and organizations with complementary objectives.
• Advise departments on emerging issues that impact the business.
• Communicate complex concepts through oral and written mediums.
• Attend meetings between community decision makers and Metronet leadership.
• Monitor local government council meeting agendas and attend those meetings when appropriate.
• Leverage internal stakeholders to achieve problem resolutions.
• 20-35% travel as needed for business requirements, sometimes with less than 24 hour notice.
• All other duties as assigned.

City Government Relations Manager

Manager

• Provide technical direction and leadership to the 24X7 Application Assurance team who monitors, responds, and repairs on data center, server systems, and applications issues.
• Operate and oversee a team of NOC Assurance technicians who monitor and respond to applications, systems, and data center anomalies and failures on a 24X7 basis.
• Responsible for daily oversight and support of Metronet NOC technicians, providing direction on workload priorities, ticket queues, and technical assistance as required.
• Lead and manage a diverse team of technicians, providing mentorship, guidance, and support to ensure project, stakeholder, team, and individual contributor success.
• Collaborate with seasoned architects and engineers to solve problems, challenge assumptions, review the status quo, evaluate solutions, determine priorities, and swiftly drive advancements.
• Provide technical assistance and guidance with a high sense of urgency during systems and application events.

Manager, Application Assurance – NOC

• Responsible for overseeing the successful completion of inside (ISP) and outside (OSP) plant projects for the Network Operations department.
• Serve as a point of contact for the engineering implementation team to ensure actions remain in synergy.
• Identifying and managing potential risks to target completion dates.
• Prepare reports to stakeholders regarding project statuses.
• Conduct project meetings and is responsible for project tracking and analysis for the Engineering Implementation team as well as other Network Operation Departments.
• Performs administrative duties commensurate with the requirements of the organization including data gathering, budget tracking, metrics, and reports.
• Interface with multiple departments to gather data, update tracking, and drive timelines for new market launches and other projects.
• Run routine reporting related to company performance.
• Follow and develop new standards for data analytics and reporting in the organization.
• Work with department managers to understand potential key metrics, partner with the department to develop appropriate reporting.