Metronet

Network Operations

• Responsible for overseeing the successful completion of inside (ISP) and outside (OSP) plant projects for the Network Operations department.
• Serve as a point of contact for the engineering implementation team to ensure actions remain in synergy.
• Identifying and managing potential risks to target completion dates.
• Prepare reports to stakeholders regarding project statuses.
• Conduct project meetings and is responsible for project tracking and analysis for the Engineering Implementation team as well as other Network Operation Departments.
• Performs administrative duties commensurate with the requirements of the organization including data gathering, budget tracking, metrics, and reports.
• Interface with multiple departments to gather data, update tracking, and drive timelines for new market launches and other projects.
• Run routine reporting related to company performance.
• Follow and develop new standards for data analytics and reporting in the organization.
• Work with department managers to understand potential key metrics, partner with the department to develop appropriate reporting.

Network Operations Project Manager

Director

• Track, analyze, and report progress of the OSP build plan across the West Region
• Manage quarterly pass forecast process across the West Region, including establishing timelines for completion
• Compile, develop, and review weekly production reports providing analysis on areas of risk
• Serve as the West Region subject matter expert and trainer for CMS, PVT, EVT, and future technology platforms
• Maintain day-to-day communication with West Region senior leaders

Director – Construction

• Support and resolve of the most difficult or advanced network problems using expert level troubleshooting and analysis methods.
• Produce and peer review MOPS for complex changes on the network.
• Perform proactive monitoring, configuration management and fault resolution of complex problems.
• Provide training, assistance, and support for the NOC.
• Performs customer advocate duties while maintaining a positive and professional manner, especially during high stress situations.
• Works in conjunction with internal technicians and external service providers/engineers to troubleshoot and resolve issues.
• Contribute toward departmental and company goals and objectives.
• Other duties as assigned.

Network Operations Engineer - Access

Cloud Engineer

• Lead and mentor a team of cloud engineers, database engineers, Pega administrators, setting goals and driving performance.
• Develop and execute strategies for cloud adoption, optimization, migration, and cost management across AWS, Azure, and GCP.
• Oversee design, deployment, and maintenance of cloud systems and databases, ensuring high availability, scalability, security, and disaster recovery.
• Manage Pega platform administration, including configuration, upgrades, performance monitoring, and recovery planning.
• Ensure compliance with best practices, security standards, and governance policies across all platforms.
• Drive automation, monitor KPIs, and implement FinOps practices to optimize efficiency and cost.
• Lead cloud infrastructure projects, ensuring timely delivery within scope and budget, and communicate status to stakeholders.
• Collaborate with technology leaders, development teams, and business stakeholders to align solutions with strategic goals.
• Evaluate emerging technologies, provide thought leadership, and maintain vendor relationships, contracts, and SLAs for cost-effective procurement.

Cloud Services Manager

Technical Project Manager

• Lead end-to-end project delivery for network and systems initiatives, including planning, execution, risk management, change control, and closure.
• Facilitate meetings and workshops to gather requirements, document outcomes, and maintain project artifacts, timelines, and tracking using tools such as MS Project and Jira.
• Coordinate across engineering, NOC, IT, procurement, vendors, and leadership to align technical requirements, dependencies, and operational workflows.
• Collaborate with technology, automation, DevOps, and IT teams to ensure timely delivery and seamless integration of platforms, tools, and features.
• Translate network architecture and engineering requirements into actionable project plans and execution strategies.
• Drive implementation and integration of NMS/EMS and OSS/BSS platforms, as well as monitoring, telemetry, and performance management solutions.
• Oversee development and deployment of NOC tools, dashboards, automation scripts, and API-based integrations to support fault management and operational efficiency.
• Lead disaster recovery planning, testing, documentation, and escalation procedures for critical network and system components.
• Coordinate sparing and high-availability strategies with engineering and supply chain teams to enable rapid fault recovery.
• Identify and implement automation opportunities across provisioning, monitoring, and incident response to improve scalability and reduce MTTR.
• Champion continuous improvement initiatives focused on operational efficiency, reliability, and adoption of advanced analytics and AI-driven operations.
• Provide regular status updates and executive-level reporting, and perform other duties as assigned.

Operations

• Support and resolve of the most difficult or advanced network problems using expert level troubleshooting and analysis methods
• Produce and peer review MOPS for complex changes on the network
• Perform proactive monitoring, configuration management and fault resolution of complex problems
• Provide training, assistance, and support for the NOC
• Performs customer advocate duties while maintaining a positive and professional manner, especially during high stress situations
• Work in conjunction with internal technicians and external service providers/engineers to troubleshoot and resolve issues
• Contribute toward departmental and company goals and objectives
• All other duties as assigned

Operations Engineer – IP & Routing

Full-stack Engineer

• Responsible for the integration and migration of addresses and fiber design data
• Create and maintain documentation for network automation processes and procedures
• Work closely with network engineers and operations teams to understand their needs and requirements
• Identify opportunities to improve network automation processes and drive efficiency

Software Engineer

Security Engineer

• Act as the subject matter expert for identity management and data loss prevention
• Assist with design, implementation, and support of additional cybersecurity technologies as needed
• Contribute to the development of security standards and guidelines for governance, risk, and compliance
• Lead security initiatives and projects with both internal teams and external resources
• Collaborate with stakeholders to determine and document requirements for processes and systems
• Assist with development and implementation of security awareness training program
• Participate in the improvement and automation of department processes
• Create documentation including system diagrams, process flows, system/product support, incident summaries, etc.
• Conduct security control assessments and gap analysis for systems and processes
• Develop metrics, reports, and presentations for technical teams and leadership
• Participation in on-call rotation with the cybersecurity incident response team

Cybersecurity Engineer

• Responsible for the integration, development, and migration of systems, network inventory and customers into Oracle MetaSolv Solutions.
• Creation of scripts, PL/SQL functions, and appropriate APIs to support the migration and integration of customers, network elements, automation enhancements and migrated systems.
• Support and troubleshoot complex flow, orchestration, and decomposition of orders.
• Create and maintain documentation for network automation processes and procedure.

Software Engineer II – M&A Network Inventory

Manager

• Review and fully understand the contracts and requirements of each project.
• Create and execute project work plans, schedules, and control budgets.
• Manage the day-to-day operational aspects of a project to ensure on-time and under budget project completion.
• Meet with internal and external customers to give progress updates and manage requested changes to project plans.

Construction Manager

Sales

• Develop new and maintain/build existing relationships with Channel Partners
• Identify Channel Partner candidates, develop relationships through cold calling, and other prospecting methods
• Convey Metronet’s Value Proposition; Review Product, Pricing and Procedures; Demonstrate Metronet’s on-line tools and resources
• Develop strong relationships with current channel partners to bring added awareness to the Metronet brand
• Provide proposals and presentations, assist agents in managing customers and prospects
• Document lessons learned and implement new best practices

Channel Sales Manager

• Provides technical direction and leadership to a team of talented software developers.
• Maintains and advances our email security product portfolio.
• Monitors and responds to systems and applications issues.
• Leads or participates in strategy and roadmap engagements, product/framework evaluation and selection.
• Acts as the project manager role in architecting, designing, developing, testing, and rolling out advancements.
• Facilitates activities, meetings, and communication between Commercial Business, Enterprise IT stakeholders, Technical Leads, and Developers.
• Oversees a team of NOC Assurance technicians who monitor applications and systems anomalies and failures on a 24X7 basis.

Manager – Software Development, Application Assurance

• Lead all Service Delivery teams (Contract Coordinators, Project Management, Advanced/HPBX, Carrier, MDU, Provisioning, and Test & Turn-Up teams)
• Own the end-to-end Service Delivery order lifecycle, including order intake, design coordination, construction readiness, provisioning, installation, test, and activation
• Act as the senior operational authority for commercial install execution, setting expectations, priorities, and standards across internal teams and external partners
• Drive install interval reduction and delivery cost optimization through process improvement, technology enablement, and partner accountability
• Establish and enforce commit-date discipline, forecast accuracy, and execution cadence across all delivery teams
• Own escalation management for delayed, high-cost, or at-risk installs, including executive communication for priority customers and revenue-impacting orders
• Partner with Field Operations, SPC Construction, OSP, and Technology to improve pre-construction readiness, site survey quality, and design accuracy
• Define and mature delivery governance, including intake controls, prioritization logic, and standardized handoffs between Service Delivery, Field Ops, and Construction
• Maintain and improve performance metrics including install interval performance, cost per install, forecast accuracy, commit-date adherence, order aging, and SLA compliance
• Provide executive-level reporting and KPI dashboards for Service Delivery performance, install velocity, cost trends, and backlog health
• Ensure systems, procedures, and methodologies are in place to provide predictable, repeatable, and scalable order delivery
• Drive continual improvement initiatives aligned to Metronet’s Service Delivery maturity roadmap and SmartWorkflow / Pega enablement strategy
• Collaborate with Product, Sales, Field Operations, SPC Construction, and OSP Network to ensure seamless delivery execution and clear ownership across partners
• Champion workflow automation, data visibility, and system integration to reduce manual effort and execution friction
• Build and sustain a performance-driven culture through clear accountability, operational cadence, and leadership development
• Demonstrate transformational leadership experience managing large, cross-functional operations in telecom delivery and construction-driven environments
• Apply expertise in KPI development and operational analytics to improve delivery speed, cost efficiency, and customer experience
• Leverage 15+ years of leadership experience in telecom or infrastructure-heavy operational environments to mentor leaders, develop future talent, and institutionalize best practices