Business Support Representative

Metronet

Business Support Representative supporting business customers with Internet, Video, and Phone services. Troubleshooting tech issues and providing reliable customer service at Metronet.

Posted 6/2/2026full-timeRemote • Arizona, Colorado, Florida, Illinois, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Missouri, Montana, Nevada, New Mexico, North Carolina, Ohio, Oklahoma, Texas, Virginia, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $21 per hourWebsite

About the role

Key responsibilities & impact

Support business customers with their Internet, Video and Phone services
Respond to technical support requests
Perform problem identification and analysis of ONTs, Routers, network switches, and STB/DVRs
Troubleshoot and assist customers making changes to complex HPBX phone systems
Capture detailed problem analysis and resolution plans in the customer database
Determine the scope of customer issues in an effective and professional manner
Effectively resolve customer issues timely
Properly document all customer interactions
Educate customers on setting up their customer portal account
Complete router troubleshooting and setups
Provide voice service troubleshooting and reset voicemail passwords
All other duties as assigned

Requirements

What you’ll need

High School Diploma or GED required
A+ Certification is Preferred
Willingness to work as a team and independently
Must be legally authorized to work in the U.S.
Experience in Service Specific Troubleshooting Methods
Responsible, Self-Motivated, Organized, and a Quick Learner
Analytical/Logical Problem-Solving Skills
Patient - The Ability to Guide and Teach via the Phone
Adaptability to Change – Comfortable in a Rapidly Evolving Environment
Perform on-call rotation duties after regular business hours.
Available to work overtime when deemed necessary, including holidays and weekends.

Benefits

Comp & perks

80% of medical premiums paid by the company
Company-paid disability and life insurance
401(k)-company match with immediate vesting
Discounted services within coverage areas

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingproblem identificationproblem analysisHPBX phone systemsrouter setupvoice service troubleshootingreset voicemail passwordsnetwork switchesONTsDVRs

Soft Skills

teamworkindependenceresponsibilityself-motivationorganizationquick learninganalytical skillslogical problem-solvingpatienceadaptability

Certifications

A+ CertificationHigh School DiplomaGED