Metrohm USA

Instructor

• Provides competence training to internal service staff and customers at HQ training center and customer facilities.
• Training is delivered across several formats: classroom-based “Fundamentals” courses (e.g. Karl Fischer Titration, Potentiometric Titration, OMNIS Software), custom/Tailored onsite customer training, remote live training, online video training.
• Develops general training resources to support the advent of new training platforms and modalities.
• Trains in accordance with ISO 9001 and ISO/IEC 17025 standards that include random internal and 3rd party auditing and verification of field service engineer training certifications.
• Supports internal focused courses, chemical/instrumental applications training and wet chemistry instruction and many software programs.
• Participates in new product preliminary evaluation and contributes to R&D testing.
• Maintains training lab infrastructure, scientific equipment and inventory of chemicals and consumables at training center.

Technical Instructor

Field Engineer

• Perform preventative maintenance and basic service on Metrohm laboratory instruments at customer sites.
• Troubleshoot and repair instrumentation issues as needed.
• Provide technical support to customers in person, by phone, email, and Microsoft Teams.
• Document service activities and maintain service records.
• Build and maintain positive relationships with customers and internal partners.
• Effectively manage and prioritize service requests across a large geographic territory.
• Attend training programs at Metrohm USA headquarters in Tampa, Florida.

Field Service Technician – Laboratory Equipment

Product Specialist

• Serve as the technical expert for Metrohm software platforms, with primary focus on OMNIS C/S.
• Conduct pre-sales consultations and assess customer laboratory environments to recommend appropriate software and instrument configurations.
• Lead installation, configuration, validation, and implementation of OMNIS C/S and related software platforms.
• Partner with customer IT teams to ensure successful deployment within laboratory and enterprise network environments.
• Assist customers with software migrations, upgrades, and workflow optimization initiatives.
• Deliver customer onboarding and training programs.
• Lead live, virtual, and tiamo-to-OMNIS conversion training events.
• Provide post-installation support across software, instrumentation, networking, database, and workflow-related issues.
• Support Field Service Engineers working in customer-networked environments.
• Develop trusted relationships with customers by providing timely and effective technical guidance.
• Maintain and troubleshoot internal application servers, laboratory systems, field demonstration units, and software test environments.
• Support software release testing, validation activities, release communications, and organizational training initiatives.
• Collaborate with Product Managers to support software adoption and revenue growth initiatives.

Software Product Specialist – Titration

General

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop IC systems
• Support customers both on-site and remotely (via phone, email, Teams)
• Partner with Process Analytics teams to support IC instruments in advanced process systems
• Manage a dynamic schedule across a multi-state territory
• Build strong customer relationships through expert service and communication
• Collaborate with Sales, Customer Support, and Product teams to deliver a seamless customer experience

Field Service Specialist – Ion Chromatography

Account Executive

• Own and grow sales within a defined Midwest territory
• Sell complex analytical and process instrumentation to customers in industries such as Chemical, Petrochemical, Pharmaceutical, and Biotechnology
• Develop and execute a focused territory and business development plan
• Manage key accounts and build relationships at multiple decision-making levels
• Partner with internal technical and corporate teams to deliver an exceptional customer experience
• Track opportunities and activities using the company CRM
• Consistently meet or exceed sales objectives

Technical Instructor

Field Service Technician – Laboratory Equipment

Field Service Technician – Laboratory Equipment

Software Product Specialist – Titration

Field Service Specialist – Ion Chromatography

Process Analytics Sales Representative

Field Service Specialist – Ion Chromatography