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Software Product Specialist – Titration
Metrohm USASoftware Product Specialist managing the implementation and support of OMNIS Client/Server software at Metrohm. Collaborating with cross-disciplinary teams and providing technical expertise to customers.
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Serve as the technical expert for Metrohm software platforms, with primary focus on OMNIS C/S.
- Conduct pre-sales consultations and assess customer laboratory environments to recommend appropriate software and instrument configurations.
- Lead installation, configuration, validation, and implementation of OMNIS C/S and related software platforms.
- Partner with customer IT teams to ensure successful deployment within laboratory and enterprise network environments.
- Assist customers with software migrations, upgrades, and workflow optimization initiatives.
- Deliver customer onboarding and training programs.
- Lead live, virtual, and tiamo-to-OMNIS conversion training events.
- Provide post-installation support across software, instrumentation, networking, database, and workflow-related issues.
- Support Field Service Engineers working in customer-networked environments.
- Develop trusted relationships with customers by providing timely and effective technical guidance.
- Maintain and troubleshoot internal application servers, laboratory systems, field demonstration units, and software test environments.
- Support software release testing, validation activities, release communications, and organizational training initiatives.
- Collaborate with Product Managers to support software adoption and revenue growth initiatives.
Requirements
What you’ll need- Bachelor's degree in Chemistry, Biology, Engineering, Computer Science, Information Technology, or a related scientific or technical discipline.
- Experience supporting laboratory software systems, laboratory instrumentation software, or laboratory information management systems (LIMS).
- Working knowledge of software validation and regulated laboratory environments.
- Experience with laboratory networks, software deployments, or enterprise applications.
- Strong customer-facing experience with technical troubleshooting and training.
- Preferred: Experience with analytical instrumentation, particularly titration systems.
- Knowledge of client/server software architecture, database systems, and data migration.
- Familiarity with Microsoft Server environments, Active Directory, SQL databases, and network configuration concepts.
- Understanding of data integrity, compliance, and regulatory requirements such as FDA 21 CFR Part 11 and similar standards.
Benefits
Comp & perks- Medical, dental & vision coverage
- Company‑paid life & disability insurance
- 401(k) with company match
- Tuition reimbursement
- Paid vacation, sick, personal, and holiday time
- Supportive, growth‑oriented team culture
ATS Keywords
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Hard Skills & Tools
Software ValidationLaboratory Information Management Systems (LIMS)Data MigrationNetwork ConfigurationDatabase SystemsClient/Server Software ArchitectureAnalytical InstrumentationSoftware DeploymentWorkflow OptimizationTechnical Training
Soft Skills
Customer Relationship ManagementEffective CommunicationProblem SolvingCollaborationTechnical Guidance