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Metrohm USA

Software Product Specialist – Titration

Metrohm USA

Software Product Specialist managing the implementation and support of OMNIS Client/Server software at Metrohm. Collaborating with cross-disciplinary teams and providing technical expertise to customers.

Posted 7/1/2026full-timeRiverview • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in laboratory software systems, particularly OMNIS C/S, with a strong focus on installation, validation, and customer training. Proficient in technical troubleshooting, software migrations, and compliance with regulatory standards.

Highest-signal resume keywords
OMNIS C/S Software ExpertiseLaboratory Software Systems SupportSoftware Validation KnowledgeCustomer-Facing Technical TroubleshootingAnalytical Instrumentation Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Software ValidationLaboratory Information Management Systems (LIMS)Data MigrationNetwork ConfigurationDatabase SystemsClient/Server Software ArchitectureAnalytical InstrumentationSoftware DeploymentWorkflow OptimizationTechnical Training
Soft Skills
Customer Relationship ManagementEffective CommunicationProblem SolvingCollaborationTechnical Guidance
Tools & Technologies
Microsoft ServerActive DirectorySQL DatabasesLaboratory SystemsField Demonstration Units
Industry Keywords
FDA 21 CFR Part 11Regulated Laboratory EnvironmentsCompliance StandardsLaboratory NetworksEnterprise Applications

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Serve as the technical expert for Metrohm software platforms, with primary focus on OMNIS C/S.
  • Conduct pre-sales consultations and assess customer laboratory environments to recommend appropriate software and instrument configurations.
  • Lead installation, configuration, validation, and implementation of OMNIS C/S and related software platforms.
  • Partner with customer IT teams to ensure successful deployment within laboratory and enterprise network environments.
  • Assist customers with software migrations, upgrades, and workflow optimization initiatives.
  • Deliver customer onboarding and training programs.
  • Lead live, virtual, and tiamo-to-OMNIS conversion training events.
  • Provide post-installation support across software, instrumentation, networking, database, and workflow-related issues.
  • Support Field Service Engineers working in customer-networked environments.
  • Develop trusted relationships with customers by providing timely and effective technical guidance.
  • Maintain and troubleshoot internal application servers, laboratory systems, field demonstration units, and software test environments.
  • Support software release testing, validation activities, release communications, and organizational training initiatives.
  • Collaborate with Product Managers to support software adoption and revenue growth initiatives.

Requirements

What you’ll need
  • Bachelor's degree in Chemistry, Biology, Engineering, Computer Science, Information Technology, or a related scientific or technical discipline.
  • Experience supporting laboratory software systems, laboratory instrumentation software, or laboratory information management systems (LIMS).
  • Working knowledge of software validation and regulated laboratory environments.
  • Experience with laboratory networks, software deployments, or enterprise applications.
  • Strong customer-facing experience with technical troubleshooting and training.
  • Preferred: Experience with analytical instrumentation, particularly titration systems.
  • Knowledge of client/server software architecture, database systems, and data migration.
  • Familiarity with Microsoft Server environments, Active Directory, SQL databases, and network configuration concepts.
  • Understanding of data integrity, compliance, and regulatory requirements such as FDA 21 CFR Part 11 and similar standards.

Benefits

Comp & perks
  • Medical, dental & vision coverage
  • Company‑paid life & disability insurance
  • 401(k) with company match
  • Tuition reimbursement
  • Paid vacation, sick, personal, and holiday time
  • Supportive, growth‑oriented team culture