Field Service Technician – Laboratory Equipment

Metrohm USA

Entry-level Field Service Technician at Metrohm USA providing service on laboratory equipment. Responsible for customer support in the Chicago, Illinois region and requires travel.

Posted 7/2/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong mechanical aptitude and troubleshooting skills to perform preventative maintenance and repairs on laboratory instruments. Possesses excellent organizational, time-management, and customer service abilities to effectively manage service requests and build relationships with clients.

Highest-signal resume keywords

Mechanical AptitudeTroubleshooting SkillsCustomer ServiceLaboratory ExperienceField Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Preventative MaintenanceTechnical SupportInstrumentation RepairTesting and DiagnosisService Documentation

Soft Skills

Organizational SkillsTime-Management SkillsCommunication SkillsCollaboration

Tools & Technologies

Microsoft Teams

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Laboratory InstrumentsSTEM-related FieldField ServiceTechnical ServiceCustomer Relationship Management

About the role

Key responsibilities & impact

Perform preventative maintenance and basic service on Metrohm laboratory instruments at customer sites.
Troubleshoot and repair instrumentation issues as needed.
Provide technical support to customers in person, by phone, email, and Microsoft Teams.
Document service activities and maintain service records.
Build and maintain positive relationships with customers and internal partners.
Effectively manage and prioritize service requests across a large geographic territory.
Attend training programs at Metrohm USA headquarters in Tampa, Florida.

Requirements

What you’ll need

Strong mechanical aptitude and troubleshooting skills.
Ability to test, diagnose, and repair technical equipment.
Excellent organizational and time-management skills.
Strong customer service and communication skills.
Ability to work independently while collaborating effectively with internal teams.
Valid driver's license and ability to travel throughout the assigned territory.
Associate's or Bachelor's degree in Chemistry, Engineering, or another STEM-related field.
Laboratory experience, including familiarity with laboratory equipment and practices.
Previous technical service, maintenance, or field service experience.
Experience traveling for work.

Benefits

Comp & perks

Medical, dental, and vision insurance
Company-paid basic life insurance
Company-paid disability coverage
401(k) with generous company match
Paid time off
Paid company holidays
Company vehicle
Company laptop
Company cell phone