Field Service Specialist – Ion Chromatography

Metrohm USA

Field Service Specialist providing technical support and service for ion chromatography instruments across New York City and Boston areas. Engaging with diverse customer base through installations, repairs, and support.

Posted 7/1/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $85,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop IC systems
Support customers both on-site and remotely (via phone, email, Teams)
Partner with Process Analytics teams to support IC instruments in advanced process systems
Manage a dynamic schedule across a multi-state territory
Build strong customer relationships through expert service and communication
Collaborate with Sales, Customer Support, and Product teams to deliver a seamless customer experience

Requirements

What you’ll need

BS/BA in Chemistry or a closely related scientific discipline
2–4 years of hands-on experience repairing ion chromatography or related laboratory instrumentation
Excellent troubleshooting and communication skills
Strong time management and the ability to work independently
Willingness to travel extensively throughout the territory and occasionally outside the region

Benefits

Comp & perks

Medical, dental & vision coverage
Company-paid life & disability insurance
401(k) with company match
Tuition reimbursement
Paid vacation, sick, personal, and holiday time
Supportive, growth-oriented team culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

InstallationCalibrationCertificationRepairPreventive MaintenanceHands-On ExperienceLaboratory Instrumentation

Soft Skills

Communication SkillsIndependent WorkCustomer Service