Mercyhealth Wisconsin and Illinois

Therapist

• Provide occupational therapy services that help patients improve daily function, mobility, and quality of life through individualized treatment plans and therapeutic techniques.
• Work closely with physicians and healthcare teams to support patient progress, maintain accurate documentation, mentor team members, and contribute to quality improvement and patient care initiatives.
• Integrate subjective and objective data to establish a treatment plan.
• Utilize exercise, physical agents, and manual techniques to address deficits.
• Maintain a thorough record of services provided with appropriate coding and billing.
• Communicate with other disciplines and referring providers to enhance outcomes.
• Perform thorough and timely electronic documentation.
• Participate actively in the PI and CQI process.
• Assist in the orientation, training, and mentoring of new partners.
• Participate in cost-saving initiatives within the department.

Occupational Therapist – Full Time, Days

Receptionist

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
• Schedules patient appointments
• Responsible for EMR Electronic Medical Records registration check-in processes in Epic
• Collects signed HIPAA and Consent for Treatment documents
• Provides patient with an estimated self-pay obligation when appropriate
• Performs cashiering functions online payment posting within Epic
• Safeguards patient privacy and confidentiality per MHS policies
• Preps Routes daily for upcoming appointments for frontline registration

General

• Involved in Phase 1 Cardiac Rehabilitation by providing education and ambulation services to patients in the hospital setting
• Responsible for new patient orientation and assessment and treatment plan development
• Consults or collaborates with team members as needed
• Serves as a case manager for a group of patients with responsible for application and modification of treatment plans
• Monitors patients during rehab sessions including vital signs and symptoms
• Documents and report patient clinical status and response to exercise training in the medical record

Clinical Exercise Physiologist – Pool

Supervisor

• Plan, direct and coordinate technical activities of the designated specialty within the laboratory
• Provide direct supervision of designated staff to ensure quality and service level
• Coordinate the technical and quality activities of the designated specialty at both Janesville and Rockford campuses
• Develop quality control programs, policies, procedures, and performance standards
• Provide orientation protocols and direct training for staff
• Evaluate new methods, procedures, and equipment
• Coordinate the implementation of new methods and equipment
• Provide oversight for student clinical rotations
• Serve as a technical consultant to medical staff and other departments
• Maintain competency by performing testing as appropriate

System Laboratory Supervisor, Microbiology

• Utilizes the nursing process and collaborates with interdisciplinary team members in caring for patients.
• Administers prescribed medications and treatments in accordance with approved nursing techniques, policies and procedures, standards of care, and State laws practice act.
• Documents according to standards of care.
• Performs assessments, planning, intervention, and evaluation of care.
• Develops, initiates, and executes a patient plan of care according to the individualized needs of the patient, as prescribed by Physician and or clinic policy including patient and family instruction.
• Participates in department or unit performance improvement activities, may include shared governance.
• Utilizes clinical expertise and guidance to other units’ departments in support of the patient’s longitudinal plan of care.
• Utilizes critical thinking regarding patient safety and patient experience and appropriately escalates to the appropriate chain of command.
• Participates in the professional nursing continuum process, unit practice activities and decisions and peer review process.

Registered Nurse – Emergency Room, Part Time

Speech Language Pathologist

• Performs evaluation / assessment using evidence-based standards to create an effective plan of care.
• Applies critical thinking and integrative treatment to improve the functional level of the patient.
• Maintains a thorough record of services provided with appropriate coding and billing.
• Communicates with other disciplines and referring providers to enhance outcomes.
• Performs thorough and timely electronic documentation
• Strengths in care delivery as evidenced by peer review feedback; consistently demonstrates advanced evaluation and treatment techniques
• Assists in the orientation, training and mentoring of new partners
• Participates in cost saving initiatives within the department
• Active participant in the Performance Improvement process
• Maintain a high standard of patient care and provide effective communication between speech language pathologists, nursing and rehabilitation team, and the physician group
• Plans and conducts lectures and training programs on speech language pathology and related topics for medical staff, students and community group

• Answers incoming telephone calls, determines the purpose of callers, and forwards calls to appropriate personnel
• Welcomes on-site visitors, determines the nature of business, and announces visitors to appropriate personnel
• Schedules patient appointments and manages EMR Electronic Medical Records registration check-in processes in Epic
• Collects co-payments and other self-pay obligations when required and posts in Epic when registering patients
• Performs cashiering functions and balances individual cash drawer at the end of each day

Manager

• Supervises, hires, trains and evaluates staff
• Conducts employee reviews, presenting and discussing pertinent review findings and recommendations with partner.
• Reviews data and develops reports and other tools to identify areas for improvement and to set and track benchmarks.
• Meets goals set by Director related to Patient Access
• Revises, develops and implements policies and procedures to maintain proper workflow within the revenue cycle, focusing on front-end operations
• Assures compliance with and ensures that regulatory systems/processes are in place
• Works with system-wide department leadership to educate and promote efficiencies in Patient Access
• Responds to partner and patient issues regarding Patient Access
• Manages special projects related to improved processes within Patient Access for both hospital and clinic services

Registration Manager

Compliance

• Responsibility for coordination of Medicare and other governmental payment policies, compliance, and reporting for all hospital and clinic entities across the Mercy Health System
• Analyze internal and external data and information requests as well as perform research relative to Medicare and other governmental payer rules and regulations
• Manage and provide data support for the annual Medicare/Medicaid/BlueCross cost report submission to ensure accurate, timely, and proper reimbursements are received
• Work with external consultants and governmental auditors on a routine basis to provide supporting information
• Prepare budgets for multiple entities and respond to questions from managers on budget issues and complex projects
• Prepare pro forma financial analyses of new or changed services within the system as needed
• Analyze complex financial processes and recommend opportunities to improve system financial performance

Regulatory and Reimbursement Coordinator

Financial Planning and Analysis

• Verifies claims are received by the payer and follows up to obtain payment via phone calls, portal or website use.
• Reviews claim adjustment reason codes or explanations of benefits received by the payer to determine reasons for denials.
• Evaluates next steps and takes action to call payer, follows up with a resubmission or dispute/appeal/reconsideration.
• Drafts an appeal or completes reconsideration forms based on payer requirements.
• Obtains and sends medical records during the appeals process when needed.
• Calls patients or payers directly to obtain needed information to resolve an account balance.
• Identifies trends with payor rejections or denials and escalates these trends to leads/supervisors.
• Uses computer systems/technology to locate claims information to resolve account balances.
• Maintains compliance with patient financial services policies and procedures.
• Reviews accounts based on patient or departmental inquiries.
• Works with other Mercyhealth departments if outstanding questions are not resolved.

Patient Financial Services Follow Up

Operations

• Provides compassionate, culturally sensitive, holistic nursing care to patients in a clinical setting
• Utilizes the nursing process and collaborates with interdisciplinary team members in caring for patients
• Administers prescribed medications and treatments in accordance with approved nursing techniques, policies and procedures
• Documents according to standards of care
• Performs assessments, planning, intervention, and evaluation of care
• Develops, initiates, and executes a patient plan of care according to the individualized needs of the patient
• Participates in department or unit performance improvement activities
• Utilizes clinical expertise and guidance to other units’ departments in support of the patient’s longitudinal plan of care

Occupational Therapist – Full Time, Days

Receptionist

Clinical Exercise Physiologist – Pool

System Laboratory Supervisor, Microbiology

Registered Nurse – Emergency Room, Part Time

Speech Language Pathologist

Receptionist

Registration Manager

Regulatory and Reimbursement Coordinator

Patient Financial Services Follow Up

Registered Nurse – PACU OPS