Receptionist

Mercyhealth Wisconsin and Illinois

Receptionist managing incoming calls and patient scheduling at Mercyhealth facilities. Ensuring smooth administrative operations and safeguarding patient information in a healthcare setting.

Posted 7/2/2026part-timeMcHenry • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing patient interactions, including scheduling appointments and handling electronic medical records using Epic. Ensures compliance with HIPAA regulations while maintaining patient confidentiality and providing excellent customer service.

Highest-signal resume keywords

Electronic Medical Records ManagementPatient SchedulingHIPAA ComplianceEpic ProficiencyInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyCashiering FunctionsKeyboard SkillsAppointment Scheduling

Soft Skills

Interpersonal SkillsWritten Communication

Tools & Technologies

Epic

Industry Keywords

Patient PrivacyConsent for TreatmentReception Experience

About the role

Key responsibilities & impact

Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
Schedules patient appointments
Responsible for EMR Electronic Medical Records registration check-in processes in Epic
Collects signed HIPAA and Consent for Treatment documents
Provides patient with an estimated self-pay obligation when appropriate
Performs cashiering functions online payment posting within Epic
Safeguards patient privacy and confidentiality per MHS policies
Preps Routes daily for upcoming appointments for frontline registration

Requirements

What you’ll need

High School diploma or equivalent preferred
Previous medical reception or reception experience preferred
Basic knowledge of keyboard skills and medical terminology preferred
Good interpersonal and written communication skills
Basic knowledge of Epic preferred
May be required to work flexible hours and overtime during peak hours.

Benefits

Comp & perks

Competitive pay and benefits
Retirement
Time off
On-demand pay
Access to the Employee Assistance Program (EAP)